Samuel was really helpful! He told me exactly the information I needed and answered all of my questions. Really great customer service and made the whole application process seamless and easy! If you... See more
Company replied
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Review summary
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Reviews shaping this summary
It was a pleasure chatting with Courtney today. I think she is a credit to Learn Direct. She was exceptional in the way she spoke and carried herself throughout the 60 minute fone call very well. She... See more
Company replied
I’ve just signed up for the Humanities and Social Sciences course with Samuel. He was so helpful! As someone who has processing issues due to having disabilities, it’s always been a struggle to unders... See more
Company replied
I had a really positive experience with my call with Learn Direct. I spoke with Callum, who made the enrolment process really easy and quick. He took the time to walk me through the course, explain wh... See more
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Company details
About learndirect Limited
Written by the company
About learndirect
learndirect
Written by the company
- Inspiring people to realise their potential
- As one of the largest integrated providers of courses and qualifications, training, and employment services in the UK, learndirect deliver the products, services and dedicated support your company needs to successfully recruit, train and nurture the best staff. Each year around 6,000 businesses equip their staff for success with learndirect. learndirect has already helped more than 75,000 businesses equip their employees with the skills needed to improve productivity. Almost 700,000 maths and English test passes have been achieved. 300,000 people fulfilled their career ambitions last year. Over 250,000 apprentices have achieved.
Educational support at your fingertips!
Multiple courses available!
With learndirect you can learn in one of our centres, at work or online.
Contact info
Wilson House, Lorne Park Road, BH1 1JN, Bournemouth, United Kingdom
- 01202 006 464
- customerservices@learndirect.com
- www.learndirect.com
4.5
Excellent
32k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I spoke with Tom Rawlinson , he was helpful and supportive
I liked the support and the help with directing me to the correct course . I spoke with Tom Rawlinson , he really was friendly and explained everything to me in details .
6 October 2026
Unprompted review
Wesley was so friendly and helpful and…
Wesley was so friendly and helpful and a really great help in booking my course.
6 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Returning to education
I spoke with Holly about returning to education as a mature student and she was able to patiently answer all the questions I had regarding the process and what I may need should I want to progress even further in the future. Holly was lovely to chat with and she was able to assuage any concerns I had with getting back into education. I had zero qualms in signing up and am thoroughly excited to start a fresh chapter in my life. I am genuinely and sincerely grateful, thank you.
2 October 2026
Unprompted review
Reply from learndirect Limited
Good afternoon,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Enthusiatic tutor promotes my progression in studying.
I started this course with the understanding that tutors take some time to return marked assignment. I am pleasantly suprised to know that, not only were my assignments marked in a couple of days, but clearly by an upstanding experienced tutor Natasha Beukes who also shows so enthusiasm and interest in the subject, she's encouraged willingness in my learning. Thank you.
5 October 2026
Unprompted review
Reply from learndirect Limited
Good afternoon,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
straightforward and easy signing up for…
straightforward and easy signing up for course
5 October 2026
Reply from learndirect Limited
Good afternoon,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Teaching assistant level 3
Sign up to complete a Teaching assistant level 3 course, spoke with Tom Rawlinson who was very polite and provided me with all the information about the course and answered all question's I had regarding the course and study etc.
Really helped make my decision to go ahead easy, thank you Tom, great customer service. Can’t wait to get started!
6 October 2026
Unprompted review
Reply from learndirect Limited
Good afternoon,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Excellent service
Excellent service, explained everything so I could understand. Would highly recommend. Thank you
6 July 2026
Unprompted review
Reply from learndirect Limited
Good afternoon,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
James very helpful
James very helpful. Got back to me. I didnt have to do anything. Awesome thanks James 😄
6 October 2026
Unprompted review
Reply from learndirect Limited
Good afternoon,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Reply from learndirect Limited
Good afternoon,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
helpful customer service advisor called…
helpful customer service advisor called Edina
6 October 2026
Unprompted review
Reply from learndirect Limited
Good afternoon,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
I applied for the dog grooming…
I applied for the dog grooming certificate over the phone with Holly, she was amazing. Very supportive and helpful. Stayed on the phone to me whilst I was all set up and even an hour after I emailed with a few more questions and she got straight back to me. Brilliant customer service👍
6 October 2026
Unprompted review
Reply from learndirect Limited
Good afternoon,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Very prompt and friendly service
Very prompt and friendly service. Edina attended to my request sraight away.
6 October 2026
Unprompted review
Reply from learndirect Limited
Good afternoon,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Reply from learndirect Limited
Good afternoon,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Ben Harvey made my enrollment easy !
Ben Harvey made my enrollment easy !! Even managed to get me a discount.
Thank you Ben !!
6 October 2026
Unprompted review
Reply from learndirect Limited
Good afternoon,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Reply from learndirect Limited
Good afternoon,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Super motivated now!
Honestly Courtney is lovely to speak to. She’s so down to earth and explains everything very clearly. Shes extremely patient and just lovely in general! I cannot wait to start my course and I feel extremely motivated now thanks to Courtney’s cheerleading 😂
6 October 2026
Unprompted review
Reply from learndirect Limited
Good afternoon,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Customer service was good
Customer service was good, Edina helped me with my enquiries
10 June 2026
Unprompted review
Reply from learndirect Limited
Good afternoon,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Reply from learndirect Limited
Good afternoon,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Good place to get back into studying.
28 September 2026
Reply from learndirect Limited
Good afternoon,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
Having completed my certificate I would…
Having completed my certificate I would just like to say Thank you for all the help I have received - on completing my course I have been kept up to date with information about when my certificate was to be issued and when it had been sent. Keira has been so helpful in helping with this. Thank you again
6 October 2026
Unprompted review
Reply from learndirect Limited
Good afternoon,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
Student Support Team
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