Banner for LemFi

LemFi Reviews 

12,815
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 7,892 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being fast, reliable, and secure, making international money transfers stress-free with excellent exchange rates. Many highlight the ease of use, with the process being smooth and the app user-friendly for sending money quickly to multiple countries. The staff and customer service are frequently commended for their professionalism, helpfulness, and proactive communication, often resolving issues efficiently and providing peace of mind. However, some customers also noted issues with payment, experiencing delays in money transfers, with funds being stuck or not received by beneficiaries for several days. These reviewers expressed disappointment with the lack of urgency and clear explanations from customer support regarding these delayed transactions.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising its speed, reliability, and ease of use... See more

Staff

Customers had positive experiences with staff, consistently praising their efficiency, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt responses and helpful... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the app's ease of use and... See more

Payment

People report ambiguous experiences with payment, with many customers praising the fast and smooth transfer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Early this year I was almost scammed by someone that asked me to send money through my friends contact details not knowing my friends contact was hacked by scammer. I didn't realized until lemfi block... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience using LemFi. The app is easy to use, and transferring money is fast and simple. I really appreciate how smooth the whole process is. I also want to thank Hannah for assis... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ LemFi is simply the best money transfer app I have ever used. The service is fast, reliable, secure, and very easy to use. Sending money to my loved ones has become stress-free, with grea... See more

Company replied

Rated 5 out of 5 stars

Excellent customer services and relations, follows up with any complaints from me and resolves in good time. Easy to use App and great app features with secure transfers and transactions and keeps im... See more

Company replied


Company details

  1. #68 of 109 best companies in Financial Institution

About LemFi

Written by the company

The simple and secure platform for all your international payment needs.

Our mission at LemFi is to improve the financial lives of the next generation of immigrants.
We call it International Payments for Everyone.

Whether in the United States, the United Kingdom, Europe or Canada. We provide you with the ability to:
  • Send money to friends and family at competitive rates.
  • Open and manage multi-currency accounts
  • Earn rewards on qualifying international payments
  • Use our app in multiple language options (English, Simplified Chinese, French, Spanish, Italian, German, Portuguese, more coming...)

    You can send money to over 20 countries with LemFi , they are: Brazil, Kenya, India, China, Nigeria, Ghana, Ivory Coast, Pakistan, Philipines, Bangladesh, Cameroon, Benin Republic, Congo, Ethiopia, Gambia, Uganda, Tunisia, Tanzania, Ivory Coast, Mali, Morocco, Sril Lanka, Nepal, Rwanda, Senegal. We're always working to add more to this list

    With over 1 million customers, our vision is supported by some of the world's leading investors, and many of the world's brightest minds in financial services work here 😉.

  • Contact info

    Send Money to 20+ Countries

    Use code TRUSTPILOT during signup for a bonus Terms & Conditions apply

    4.5

    Excellent

    TrustScore 4.5 out of 5

    13k reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.5

    All reviews

    (12,815)

    7,679 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 1 out of 5 stars

    Currently

    Currently, I am facing the same issue for the third time. Money has been sent out for emergency purpose but has never been received very much disappointment. Any reply the representatives got is the money you will receive from any moment from now.

    Transaction reference 604dac8b-5f39-42eb-8ccd-ceadd82eae54

    12 July 2026
    Unprompted review
    LemFi logo

    Reply from LemFi

    Hello Achu,

    Thank you for providing your feedback, and we appreciate you for providing us with the opportunity to discuss this matter over the phone.

    We sincerely apologize for any inconvenience experienced, particularly given that this involved an emergency transfer. We recognize the impact of delays and are dedicated to addressing these concerns promptly.

    Please be informed that we emailed you regarding this matter. We are committed to providing you with a better experience. Thank you for your feedback.

    Regards,
    H.M.

    Rated 1 out of 5 stars

    Shit company do not send money with…

    Shit company do not send money with them they will hold yoi money for no reason and you or your family have to wait weeks to get the money

    9 July 2026
    Unprompted review
    LemFi logo

    Reply from LemFi

    Hello Customer,

    Thank you for providing your feedback.

    We sincerely apologize for any inconvenience you experienced and appreciate your patience. We understand the importance of timely transfers and would like the opportunity to address your concerns.

    Please reach out to our team so we can address your concerns directly at support@lemfi.com. We are committed to providing you with a better experience.

    We appreciate your ongoing support!

    Regards,
    Harvey

    Rated 4 out of 5 stars

    The firm is competitively better in…

    The firm is competitively better in terms rate of transfer , the app is user friendly and it interfaces well with my Halifax account.

    Name;
    Christian Ejuh

    11 July 2026
    Unprompted review
    LemFi logo

    Reply from LemFi

    Hello Christian,

    Thank you for sharing your experience! 

    We are glad to hear that you find our rates competitive, our application user-friendly which suites your bank. Our goal is to ensure that every transfer is conducted with simplicity, convenience, and reliability. 

    Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com. We are always available to assist you.

    We sincerely appreciate your support.

    Regards,
    Harvey

    Rated 4 out of 5 stars

    Very efficient.

    30 June 2026
    LemFi logo

    Reply from LemFi

    Hi Echika,

    Thank you for your feedback.

    We are pleased to learn that you find LemFi to be efficient. Your support is highly valued, and we remain committed to delivering a prompt, dependable, and seamless experience.

    Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com.

    We are always available to assist you.

    Best regards,
    Imar

    Rated 5 out of 5 stars

    Fast Transfer anytime i send money.

    Fast Transfer anytime i send money.

    I spoke with Anna.

    10 July 2026
    LemFi logo

    Reply from LemFi

    Hi Rashid,

    Thank you for your valuable feedback. We are pleased to hear that your transfers have been processed promptly, and that Anna was able to assist you effectively. We will be sure to share your kind words with her.

    Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com. We are always available to assist you.

    We appreciate your valuable feedback.

    Best regards,
    Jeph

    Rated 5 out of 5 stars

    Very good customer service and easy to…

    Very good customer service and easy to use…Also served by Eva who was so kind.

    10 July 2026
    Unprompted review
    LemFi logo

    Reply from LemFi

    Hi Faith,

    Thank you for your positive feedback. We are pleased to hear that you found our service user-friendly and that your experience with our customer support was satisfactory. We will be sure to share your comments with Eva; she will appreciate knowing her assistance had a meaningful impact.

    Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com. We are always available to assist you.

    We appreciate your valuable feedback.

    Best regards,
    Jeph

    Rated 5 out of 5 stars

    Speed of transfer and customer service…

    Speed of transfer and customer service experience. I also want to single out PJ for her customer service relationship

    10 July 2026
    Unprompted review
    LemFi logo

    Reply from LemFi

    Hi Anyakoha,

    Thank you for your valuable feedback. We are pleased to hear that you are satisfied with the speed of our transfers and the quality of our customer service. We will share your kind words with PJ, and she will appreciate knowing her support made a positive impact.

    Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com. We are always available to assist you.

    We appreciate your valuable feedback.

    Best regards,
    Jeph

    Rated 1 out of 5 stars

    My friend has been scammed through LemFi

    My friend has been scammed through this app. Actually, scammers use this app to target people. It is easy to use for them. No verification, no recovery of funds... If you claim, they will send you an email to say it will take minimum 8 weeks to recall the funds but there will be no reply further

    5 June 2026
    Unprompted review
    LemFi logo

    Reply from LemFi

    Hi Darren,

    Thank you for sharing this, and we are sorry to hear about your friend's experience.

    We take fraudulent reports seriously and review every case. If your friend hasn't already, please ask them to contact us at support@lemfi.com with their case details so our team can look into it and provide the appropriate assistance.

    We appreciate you bringing this to our attention, and we are committed to continuously improving both our service and our support for customers.

    Regards,
    Angelica

    Rated 5 out of 5 stars

    My experience with LemFi

    Lemfi staff are very efficient and effective and very prompt. They resolve issues fast enough that you don’t get stressed out.
    And Anna helped me through it.

    9 July 2026
    LemFi logo

    Reply from LemFi

    Hi Rafat,

    Thank you for your kind words and positive feedback. We are pleased to hear that you had a smooth experience with our team. We will be sure to pass along your appreciation to Anna; she will be glad to know her efforts made a difference.

    Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com. We are always available to assist you.

    We appreciate your valuable feedback.

    Best regards,
    Jeph

    Rated 5 out of 5 stars

    top drawer service

    top drawer service! 10th July 2026

    10 July 2026
    LemFi logo

    Reply from LemFi

    Hi Kofoworade,

    Thank you for your kind words! We truly appreciate your feedback and are delighted to hear that you received top-drawer service.

    If you need any further assistance, please don't hesitate to email us at support@lemfi.com. Our support team will be happy to assist you.

    Thank you once again, and we look forward to helping you whenever you need us.

    Regards,
    Angelica

    Rated 4 out of 5 stars

    The Ease of sending money across and…

    The Ease of sending money across and the speed of delivery by Lemfi .
    The support from Anna when I explained about an outstanding transfer refund issue was exceptional.
    Would have rated 5 except for that I had to chase for feedback after 8 Weeks.

    10 July 2026
    LemFi logo

    Reply from LemFi

    Hi Peter,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciate the ease and speed of sending money with LemFi, and we are especially glad to know that Anna's support made a positive difference during your refund inquiry.

    We also appreciate your honest feedback regarding the delay in receiving updates on your outstanding transfer refund. We understand how important timely communication is, and we're sorry that you had to follow up after such a long wait.

    If you require any further assistance or would like us to review your case further, please do not hesitate to email us at support@lemfi.com. Our team will be happy to assist you.

    Thank you again for your valuable feedback, it helps us continue improving our service.

    Regards,
    Angelica

    Rated 5 out of 5 stars

    Excellent service from Lemfi

    Very fast transactions and excellent service. Customer service responds promptly to issues.

    10 July 2026
    LemFi logo

    Reply from LemFi

    Hi Blessing,

    Thank you for your fantastic feedback.

    We are pleased to learn of your positive experience with LemFi and appreciate your recognition of our efficient transaction processing and high-quality service. We also value your feedback regarding our customer support team and are glad they were able to assist you in a timely manner. Your satisfaction is very important to us, and we remain committed to delivering a seamless and professional experience.

    Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com.

    We are always available to assist you.

    Best regards,
    Imar

    Rated 5 out of 5 stars

    It’s easy to use and I will always use…

    It’s easy to use and I will always use it when I need thanks
    Ava was very helpful

    10 July 2026
    Unprompted review
    LemFi logo

    Reply from LemFi

    Hi Customer,

    Thank you for your wonderful feedback.

    We are pleased to hear that you find LemFi user-friendly and that you intend to continue utilizing our services as needed. Additionally, we appreciate your positive feedback regarding Ava’s assistance and the support she provided. Rest assured, we will convey your kind remarks to her.

    Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com.

    We are always available to assist you.

    Best regards,
    Imar

    Rated 5 out of 5 stars

    I am happy to use this app

    I am happy to use this app, very simple and transparent.

    7 July 2026
    LemFi logo

    Reply from LemFi

    Hi Sunilkumar,

    Thank you for sharing your feedback.

    We are pleased to hear that you have had a positive experience with LemFi. Your feedback regarding the simplicity and transparency of our platform is greatly appreciated. Rest assured, we remain committed to delivering a seamless and dependable service.

    Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com.

    We are always available to assist you.

    Best regards,
    Imar

    Rated 5 out of 5 stars

    Ava was right there to support all…

    Ava was right there to support all through the issue with the transaction

    Very courteous and respectful

    9 July 2026
    Unprompted review
    LemFi logo

    Reply from LemFi

    Hi Adeyinka, 

    Thank you for your wonderful review.

    We are delighted to hear that Ava was able to support you throughout your transaction concern and that she provided courteous and respectful assistance. We will be sure to share your kind words with her, as we know she will appreciate the recognition.

    Providing professional and caring support to our customers is always our priority, and we are pleased to know Ava made a positive impact on your experience.

    If you ever need any further assistance, please do not hesitate to contact us at support@lemfi.com. We are always here to help.

    Regards,
    Happy

    Rated 5 out of 5 stars

    Positive feedback

    Prompt and conclusive response to my queries. Also i loved the fact that i was constantly updated during the course of my query resolution.

    9 July 2026
    LemFi logo

    Reply from LemFi

    Hi Hezekiah, 

    Thank you for taking the time to share your feedback with us.

    We are pleased to hear that you found our responses prompt and conclusive, and that the updates provided throughout the resolution process helped keep you informed and reassured. Keeping our customers updated and providing clear, timely support is an important part of the experience we aim to deliver.

    Your feedback is greatly appreciated and encourages us to continue providing efficient and reliable assistance to all our customers.

    If you need any further assistance, feel free to reach out to our support team at support@lemfi.com. We will be happy to assist you.

    Thank you for choosing LemFi.

    Kind regards,
    Jaimelyn

    Rated 5 out of 5 stars

    I have been using LemFi for a few years…

    I have been using LemFi for a few years now and they have always been reliable, good rate & prompt delivery within 10 minutes. The only once I had a delayed transaction prompted me to reach out to their CS desk and Ava helped to treat/escalate my concern, reassured me and not long my transaction was confirmed.

    9 July 2026
    Unprompted review
    LemFi logo

    Reply from LemFi

    Hi, 

    Thank you very much for taking the time to share your experience with LemFi. We truly appreciate your continued trust and support over the years.

    We are delighted to hear that you have consistently found our service reliable, with competitive rates and prompt delivery for your transactions. Providing a smooth and dependable experience for our customers is one of our top priorities, and it is wonderful to know that we have been able to meet your expectations.

    We also appreciate you highlighting your experience with Ava from our Customer Support team. We understand how concerning it can be when a transaction takes longer than expected, and we are glad that Ava was able to assist you, address your concerns, provide reassurance, and help escalate the matter until your transaction was successfully confirmed. We will be sure to share your kind words with Ava and the team as recognition of their efforts.

    Your feedback motivates us to continue improving our services and ensuring that every customer receives the support and assistance they need whenever they encounter an issue.

    If you need any further assistance, feel free to reach out to our support team at support@lemfi.com. We will be happy to assist you.

    Thank you again for choosing LemFi and for being a valued part of our community.

    Regards, 
    Jaimelyn

    Rated 4 out of 5 stars

    Thier customers service is really good…

    Thier customers service is really good and they sought the problems quickly
    PJ was really good at solving my issue

    10 July 2026
    LemFi logo

    Reply from LemFi

    Hello Trendy,

    Thank you for your kind feedback. 

    We are pleased to hear that you had a positive experience with our support team. Delivering prompt and effective assistance is our top priority.

    Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com. We are always available to assist you.

    We appreciate your ongoing support!

    Regards,
    Harvey

    Rated 5 out of 5 stars

    I really appreciat you and really happy…

    I really appreciat you and really happy to use this Transfer app and i suggest to all of you to use this easy transfer and completely satisfy.
    I really appreciate to AVA and MJ to doing my problem solved and everything.

    10 July 2026
    LemFi logo

    Reply from LemFi

    Hi Faizan, 

    Thank you very much for sharing your kind feedback with us.

    We are delighted to hear that you are happy with your experience using LemFi and that you find our transfer service easy and convenient to use. Your recommendation means a lot to us, and we truly appreciate your trust and support.

    We are also grateful for your special mention of Ava and MJ. We are pleased to know that they were able to assist you, resolve your concern, and provide the support you needed. We will make sure your appreciation is shared with them and the team.

    Feedback like yours inspires us to continue improving our services and delivering a reliable experience for our customers.

    If you need any further assistance, feel free to reach out to our support team at support@lemfi.com. We will be happy to assist you.

    Thank you for choosing LemFi.

    Regards, 
    Jaimelyn

    Rated 5 out of 5 stars

    So far so good

    10 July 2026
    LemFi logo

    Reply from LemFi

    Hi S. Bamigboye,

    Thank you so much for taking the time to share your feedback with us!

    We are delighted to hear that your experience with LemFi has been positive so far. Your support means a great deal to us, and we are committed to ensuring that every transaction continues to be smooth, fast, and reliable.

    Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com.

    We are always available to assist you.

    Best regards,
    Roselle

    The Trustpilot Experience

    Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

    Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

    Learn more about other kinds of reviews.

    We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

    Learn about Trustpilot’s review process.

    Here are 8 tips for writing great reviews.

    Verification can help ensure real people are writing the reviews you read on Trustpilot.

    Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

    Take a closer look