LemFi, you’ve got me impressed! 🇨🇦➡️🇵🇭 Sending money doesn’t have to be complicated! The app is easy, fast, and super straightforward, plus the exchange rate is really good! And shout... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have been using Lemfi for just over a year now. And so far, I love my experience with Lemfi, it's been so helpful and I haven't accounted any issue or problem so far, although I have an improvemen... See more
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It was great using Lemfi, they helped me move my money back as it went in a wrong account and they sorted the issues out in about a week which was a great help for a International transaction. Great A... See more
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I’ve enjoyed using Lemfi over the last few months because it’s been very convenient to use to send money to my home country. I spoke to Ava on the phone and she was nice enough to let me know I can ra... See more
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Company details
About LemFi
Written by the company
The simple and secure platform for all your international payment needs.
Our mission at LemFi is to improve the financial lives of the next generation of immigrants.
We call it International Payments for Everyone.
Whether in the United States, the United Kingdom, Europe or Canada. We provide you with the ability to: Send money to friends and family at competitive rates.
Open and manage multi-currency accounts
Earn rewards on qualifying international payments
Use our app in multiple language options (English, Simplified Chinese, French, Spanish, Italian, German, Portuguese, more coming...)
You can send money to over 20 countries with LemFi , they are: Brazil, Kenya, India, China, Nigeria, Ghana, Ivory Coast, Pakistan, Philipines, Bangladesh, Cameroon, Benin Republic, Congo, Ethiopia, Gambia, Uganda, Tunisia, Tanzania, Ivory Coast, Mali, Morocco, Sril Lanka, Nepal, Rwanda, Senegal. We're always working to add more to this list
With over 1 million customers, our vision is supported by some of the world's leading investors, and many of the world's brightest minds in financial services work here 😉.
Our mission at LemFi is to improve the financial lives of the next generation of immigrants.
We call it International Payments for Everyone.
Whether in the United States, the United Kingdom, Europe or Canada. We provide you with the ability to:
You can send money to over 20 countries with LemFi , they are: Brazil, Kenya, India, China, Nigeria, Ghana, Ivory Coast, Pakistan, Philipines, Bangladesh, Cameroon, Benin Republic, Congo, Ethiopia, Gambia, Uganda, Tunisia, Tanzania, Ivory Coast, Mali, Morocco, Sril Lanka, Nepal, Rwanda, Senegal. We're always working to add more to this list
With over 1 million customers, our vision is supported by some of the world's leading investors, and many of the world's brightest minds in financial services work here 😉.
Contact info
United Kingdom
- +442045795921
- support@lemfi.com
- lemfi.com
Send Money to 20+ Countries
4.5
Excellent
16k reviews
Asks customers to review
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Reply from LemFi
Hi Tauseef,
Thank you for your lovely feedback.
We are pleased to hear that you are having a positive experience with LemFi and that Anna provided you with excellent support. We will be sure to pass along your kind feedback to her. Your satisfaction is very important to us, and we appreciate your trust in LemFi.
Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com.
We are always available to assist you.
Best regards,
Imar
Reply from LemFi
Hi Joseph,
Thank you for your kind feedback.
We are pleased to learn that you are having a positive experience with LemFi. Your support is greatly appreciated, and we remain committed to delivering a dependable and seamless service moving forward.
Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com.
We are always available to assist you.
Best regards,
Imar
Worst customer service
Worst customer service
I email them like 30 times and they keep saying we haven't received your email
12 October 2026
Unprompted review
Reply from LemFi
Hi Salman,
Thank you for sharing your feedback.
We sincerely apologize for any inconvenience you may have experienced. We understand that multiple attempts to reach us without receiving the appropriate support can be frustrating, and we appreciate your patience.
To enable us to accurately locate your previous communications and address your concerns promptly, please email us at support@lemfi.com from the email address associated with your LemFi account. This will assist us in identifying your account and facilitating a more efficient resolution.
Your feedback is valued, and we are committed to providing you with the highest level of service. Thank you for giving us the opportunity to assist you and to enhance your experience with LemFi.
Regards,
Imar
I has good experience with LemFi but u…
I has good experience with LemFi but u need to work on refund of funds if the money didn’t go through
Thanks u ANNA
12 October 2026
Reply from LemFi
Hi Wilfred,
Thank you for sharing your feedback.
We are pleased to hear about your positive experience with LemFi. We sincerely appreciate your feedback regarding the refund process for failed transactions. Please be assured that we recognize the importance of timely refunds and are committed to continuously enhancing our procedures to better serve our valued users.
Should you have any other suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com.
We are always available to assist you.
Best regards,
Imar
Reply from LemFi
Hi Obayomi,
Thank you for your feedback.
We appreciate your positive feedback regarding our application. Additionally, thank you for sharing your insights on our exchange rates. Your input is highly valued, and we remain committed to continuously enhancing our services to better meet your needs.
Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com.
We are always available to assist you.
Best regards,
Imar
Reply from LemFi
Hi Marie,
Thank you for sharing your feedback with us. We are delighted to hear that your experience with LemFi is getting better!
We also appreciate your kind words about PJ and the support provided. We will be sure to share your feedback with the team, as recognition like yours motivates us to continue providing excellent customer service.
At LemFi, we are committed to continuously improving our services and ensuring that you have a smooth and reliable experience whenever you use our platform.
Thank you for your continued trust and for being part of the LemFi community.
If you need any further assistance, feel free to reach out to our support team at support@lemfi.com. We will be happy to help.
We look forward to serving you even better in the future.
Kind regards,
Jaimelyn
Good and reliable though some times…
Good and reliable though some times network delays deliveries - I spoke PJ about my experience
26 August 2026
Reply from LemFi
Hi Clinton,
Thank you for taking the time to share your feedback and for rating LemFi. We truly appreciate your kind words about our service and are glad to know that you find our platform good and reliable.
We also appreciate your honest feedback regarding occasional network delays that may affect transaction delivery. We understand how important it is for your transfers to be completed promptly, especially when you are sending money to family, friends, or loved ones. We sincerely apologise for any inconvenience these delays may have caused.
Please know that we continuously strive to improve our services and provide a smooth, secure, and reliable transfer experience for our customers. Your feedback is valuable to us, as it helps us identify areas where we can improve and work towards delivering a better experience.
We are also pleased to hear that you had the opportunity to speak with PJ about your experience. We value the time you took to share your thoughts with our team, and we will ensure that your feedback is recognised and considered as we continue working to improve our services.
If you need any further assistance, feel free to reach out to our support team at support@lemfi.com. We will be happy to assist you.
Thank you once again for your trust in LemFi and for giving us the opportunity to serve you. We look forward to providing you with an even better experience with your future transactions.
Regards,
Jaimelyn
It’s take almost three days for my…
It’s take almost three days for my recipient to received the money after transfer
12 October 2026
Reply from LemFi
Hi Nelson,
Thank you for sharing your feedback.
We sincerely apologize for any inconvenience caused by the delay in the recipient receiving the funds. We recognize the importance of prompt transactions and regret that your experience did not align with your expectations. Your feedback is highly valued and will assist us in enhancing our services to deliver a more efficient transfer process. We appreciate your patience and understanding.
Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com.
We are always available to assist you.
Best regards,
Imar
Anne from the Lemfi team offers an…
Anne from the Lemfi team offers an excellent customer service experience.
12 October 2026
Unprompted review
Reply from LemFi
Hi Peter,
Thank you for your kind feedback.
We are pleased to learn that Anne was able to provide you with a positive customer service experience. We will be sure to share your feedback with her. Your satisfaction is important to us, and we sincerely appreciate you choosing LemFi.
Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com.
We are always available to assist you.
Best regards,
Imar
Service is fast and rate is very…
Service is fast and rate is very competitive.
Available from customer service is also very thoughtful. Thank you
12 October 2026
Unprompted review
Reply from LemFi
Hi Damola,
Thank you for your wonderful feedback.
We sincerely appreciate your positive feedback regarding our prompt service, competitive exchange rates, and dedicated customer support. Your satisfaction is important to us, and we are grateful for your trust in LemFi. We remain committed to delivering outstanding service and supporting your needs moving forward.
Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com.
We are always available to assist you.
Best regards,
Imar
Awesome with Lemfi
It is been awesome choosing Lemfi, for the time I have been using Lemfi, the service is top notch, query are attended on time. Thanks to Anna for her services, she is impressive .
12 October 2026
Unprompted review
Reply from LemFi
Hi Uchenna,
Thank you for your wonderful feedback. We are delighted to know that you have enjoyed using LemFi and appreciate our reliable service and prompt handling of your queries. Your kind words about Anna are especially appreciated, and we will be sure to share your recognition with her. Thank you for your continued trust and support!
If you require any further assistance or have any inquiries, please do not hesitate to reach out to our support team at support@lemfi.com.
Regards,
Nicolle
Still locked out of my account after 10 DAYS❗🚩
I previously left a one-star review for LemFi when I was locked out of my account at the account-opening stage approximately two months ago. I removed it because they eventually resolved the issue, and I believe everybody deserves a second chance. For this to happen again so soon is completely unacceptable.
I have now been locked out of my account for TEN DAYS with my funds held hostage. Trying to get help has been a nightmare. I spent days repeatedly trying to call, only for calls to ring out or be disconnected. My emails went entirely unanswered, with zero response from customer service.
After I posted a review last week, LemFi contacted me after seeing it and assured me that my case was on the priority list and would be resolved. A full week has passed, and I have heard nothing further and remain completely locked out of my account. When I finally managed to speak to someone, I was told my account was under review. I have been given no explanation for why my account requires this review.
I am, and always have been, a UK citizen. I have lived at my current address for ten years, and I am not making large international transfers or sending money to third parties. I simply request transfers from my LemFi account to my own current account, all well within LemFi's daily limits. To make matters worse, LemFi already holds all my verified documentation following the compliance checks I was required to complete at registration in relation to my inheritance.
Locking customers out of their own money without warning, explanation, or any meaningful communication is completely unacceptable. I was not even notified that my account was under review; I discovered the problem only when I tried to access the app. Looking at recent Trustpilot reviews this week, there are loads of people in the exact same boat as me.
It has now been 7 days since I submitted my formal complaint on 5 October. LemFi has completely ignored it, failing to even provide an acknowledgment or reference number, breaching their own policy to acknowledge complaints within 3 business days.
Actions I have taken today:
Formal escalation and no calls clause: I have issued a formal written notice to LemFi's management, compliance team, and co-founder. I have made it clear that I will accept no more phone calls offering empty verbal assurances or standard script responses. Phone assurances have proven meaningless. I demand all communication and status updates strictly in writing.
Escalated to Financial Ombudsman Service (FOS): Due to their complete unresponsiveness and failure to acknowledge my formal complaint, I have now contacted the Financial Ombudsman Service to open a formal case regarding my withheld funds causing me financial hardship.
Reported to the Financial Conduct Authority (FCA): I have submitted a report to the FCA regarding RightCard Payment Services Limited (trading as LemFi) withholding access to customer funds without adequate compliance communication or customer support.
I gave LemFi a second chance, and it has failed to justify that trust. I would strongly advise anyone considering using LemFi to think carefully about whether they can afford to be left without access to their money and without effective customer support. I demand immediate written confirmation that access to my funds has been restored.
Do not call me with empty promises after reading this review. Written correspondence only as stated above.
3 October 2026
Unprompted review
Reply from LemFi
Hi Denise,
Thank you for sharing your concerns. We sincerely apologize for the prolonged loss of access to your account and funds, the lack of meaningful updates regarding the ongoing review, and the difficulties you experienced when trying to contact our support team. We also acknowledge your concerns about the lack of acknowledgment of your formal complaint and the absence of written updates despite previous assurances. We understand the seriousness of this matter and the impact that being unable to access your money can have. Your feedback regarding communication, complaint handling, and account access has been noted and will be shared with the relevant team for review.
If you require any further assistance or have any inquiries, please do not hesitate to reach out to our support team at support@lemfi.com.
Regards,
Nicolle
Very good customer service!
12 October 2026
Reply from LemFi
Hi Tochukwu,
Thank you for your feedback. We are delighted to know you are satisfied with our customer service. Your kind words mean a lot to us and motivate our team to continue providing helpful and reliable support.
If you require further assistance, please contact support@lemfi.com.
Regards,
Nicolle
Good experience
12 October 2026
Reply from LemFi
Hi Ramandeep,
Thank you for your feedback. We are delighted to know you have had a good experience with LemFi. We truly appreciate your trust and continued support.
If you require further assistance, please contact support@lemfi.com.
Regards,
Nicolle
I would like to commend PJ for being a…
I would like to commend PJ for being a very good employee who demonstrates professionalism, patience, and a commitment to helping customers. PJ’s approach to customer service reflects positively on LemFi.
I encourage LemFi to continue improving its services, listening to customer feedback, and maintaining high standards of customer satisfaction. Employees like PJ are valuable assets to your company, and their dedication deserves recognition.
LemiFi Keep up the good work, and thank you for your continued efforts to serve your customers better.
12 October 2026
Reply from LemFi
Hi Frank.
Thank you for taking the time to share your thoughtful feedback.
We are delighted to hear that PJ provided you with professional, patient, and dedicated service. We greatly appreciate your recognition of PJ’s efforts, and we will ensure your kind words are shared with the team.
At LemFi, we are committed to continuously improving our services and delivering a positive customer experience. Feedback like yours encourages us to maintain high standards and provide the best possible support to our customers.
Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com.
We are always available to assist you.
Best regards,
Roselle
Reply from LemFi
Hi Henry,
Thank you for taking the time to share your feedback.
We are pleased to hear that your concern has been resolved and that you had a positive experience with LemFi. Your satisfaction is important to us, and we sincerely appreciate your trust in our services.
Should you have any suggestions or require further assistance in the future, please do not hesitate to reach out to our support team at support@lemfi.com.
We are always available to assist you.
Best regards,
Roselle
Lemfi is great but there's still room…
Lemfi is great but there's still room for growth and improvement
Anna
12 October 2026
Reply from LemFi
Dear Godfrey,
Thank you for sharing your thoughts with us.
We love hearing that you find LemFi great, and we completely agree that there is always room for growth and improvement.
Feedback like yours is exactly what helps us evolve. We are fully committed to refining our services, adding new features, and building a better platform for you every day.
If you have any specific suggestions or features you would like to see in the future, please reach out to support@lemfi.com and we would love to hear them.
Thank you for being a part of our journey!
Reply from LemFi
Dear Precious,
Thank you so much for sharing your experience with us!
We are thrilled to hear that Ava was amazing and provided you with such a great customer experience.
We will be sure to pass your kind words along to her and the rest of the team.
If you ever need anything else or require further assistance, please do not hesitate to email us at support@lemfi.com. We are always here and happy to help!
Thank you for choosing LemFi.
Regards,
Angelica
The services was so excellent and Ava…
The services was so excellent and Ava is very soft spoken, and helpful.
12 October 2026
Unprompted review
Reply from LemFi
Dear Milagrosa,
Thank you so much for sharing your wonderful feedback!
We are absolutely delighted to hear that you received excellent service and that Ava was so helpful and soft-spoken.
We will definitely share your compliments with Ava, as she will be thrilled to know she made such a positive impact.
If you ever need any further assistance or have additional questions, please feel free to email us anytime at support@lemfi.com. Our team is always here to support you.
Thank you for being a valued part of the LemFi community!
Regards,
Angelica
Reply from LemFi
Dear Anil,
Thank you so much for your kind words!
We are wonderful to hear that you are enjoying LemFi's good service.
Our team works hard to provide the best experience possible, and your feedback lets us know we are on the right track.
If you ever need any further assistance, have questions, or need help with a transaction, please feel free to email us at support@lemfi.com.
Thank you for choosing LemFi!
Best regards,
Angelica
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