Linnworks Reviews 

We’ve had a very positive experience with Linnworks, from starting, onboarding through to ongoing support. The team has always been responsive and helpful, and Laura Barber in particular has been fantastic. She has gone beyond helping us explore new marketplace opportunities and making valuable introductions to support our growth. It genuinely feels like Linnworks is invested in our success as a business.

Have been using Linnworks for over 10 years and have been very satisfied with the service. We initially used it just for internal stock management across a couple of physical locations, progressing to selling online via our own site as well as other marketplace platforms. Once set up, Linnworks enabled us to fulfil orders with ease, without confusion, ensuring our clients were always happy with our service provision.

The level of integration with our sites and with our shipping suppliers made order fulfilment through Linnworks straightforward and efficient.

Having worked with the Linnworks API across various iterations, the consistency and granularity remain its strongest points. We’ve used it to bridge gaps in inventory logic and specialized fulfillment workflows for years. It’s a solid environment for developers who need to extend core functionality into more bespoke, operation-specific territory.

We used Linnworks for 2 years and the team we great and very supportive, especially considering the price of the soultion. We had to move away as we are not building out market places as we had planned too so could not extract the value.

Linnworks is excellent and extremely communicative. We love working with Linnworks. Their software is incredible. Highly recommend.

We’ve been using Linnworks for close to two years now, and it’s fair to say it has played a significant role in our growth journey.

Over that period, our business has scaled rapidly—particularly across marketplace channels—and quite simply, we wouldn’t have been able to achieve that level of growth without Linnworks in place. The platform has given us the structure, control, and visibility needed to manage multiple channels efficiently, without adding unnecessary operational complexity.

What stands out is the ability to centralise inventory, orders, and listings across marketplaces, which has allowed us to focus more on growth and less on firefighting. As volumes increased, Linnworks scaled with us, enabling smoother operations and better decision-making.

Like any system, there’s always room for refinement, but overall it has proven to be a reliable and critical part of our tech stack. For any business serious about scaling through marketplaces, Linnworks provides a strong foundation to build from.

Jokers, too expensive, many alternatives availatives available, slow support, price increase after price increase

My experience with Linnworks over the last decade has been absolutely first class. You cannot fault the support and the level of reliability this system offers.

I question myself as to why I didn't use Linnworks from day one.

I can't fault it.

If you are selling online you need to partner with Linnworks.

Atrocious support, but decent product.

We have a running joke internally that we it isn't worth contacting Linnworks support with an urgent issue that has just started occurring as it will take 2 days for them to get back and tell us it isn't an issue, or it is our fault.

These are processes that have been stable for years, and for no reason, stop working or have delays for some time. And I would add, these are critical problems that affect our ability to actually operate and fulfill orders and as a marketplace seller, we can't have a single day of delays.

The product is OK. 3.5/5 would be fair. The depth of integrations is solid, and we do a lot with it, but is clunky compared to other solutions.

We needed help in seeing where we were with an application to sell on a major retail website, who Linnworks partner with.
I had easily arranged a screen chat with a lady named Laura Barber to see if they could help.
BINGO ! Laura solved the problem whilst still on the call, she was brilliant in her help and her "one to one" persona in making sure we were being looked after, was outstanding.
WELL DONE LAURA, Linnworks have a good one there !

They are good. I am using linnworks since almost 2 years now. They really have everything that a multi-channel eCom company needs to be more organized, define workflows and automate stuff as much as they can to make their "order fulfilment" stuff easy.
however you do need a developer to be able to handle day to day issues and automate stuff, as their customer service is not very much helpful in that.

From the first meeting, the Linnworks team took the time to understand our companies needs and what specific requirements we needed operationally. Strategic and insightful in helping us expand our market reach within the context of the Linnworks platform. What stood out the most was the value they place on knowledge and information for their clients, providing all the tools and information across several meetings before we onboarded.

Linnworks has been working for integrating us with different marketplaces greatly over many years. Can't complain on any aspect!

Harley was great throughout the set-up process and we are happy to be using Linnworks

Linnworks has made a great improvement for us across the business, especially with the warehouse and dispatch teams. The Linnworks team has been great to work with, always helpful, knowledgeable and were always pushing to meed deadlines.

The conversation started with stumbling across Linnworks, and Jamie Arnold at an e-commerce expo. We were trying to solve several problems related to our e-commerce and warehouse management. We talked at length with Jamie at that event and subsequent calls to discuss our requirements and how Linnworks could help.

At the same time we were vetting several other companies who offered simmilar solutions, slightly different ways of working and some at a lower cost.

We felt Linnworks, and Jamie understood our business the most offered the best solution available to also suit our requirements.

After the sales process, we were handed over to
Dylan Walsh, who trained our team to work with the new system.

We had one small hiccup at the end which was handled swiftly by Jamie, Dylan and the rest of the Linnworks team.

Looking forward to growing our business with Linnworks!

Harley Dorman Has been a pleasure to deal with.
Always helpful and on point, answering questions and resolving issues quickly and professionally.

Huge thank you to Laura Barber for all her help getting our B&Q account set up. She made the whole process so much easier than we expected and took the time to walk us through everything clearly.

She’s also been a great support with our Linnworks account. Whenever we’ve needed help or had questions, Laura has been quick to respond and always knows exactly how to sort things out. It’s been a massive help having someone who genuinely understands the system and actually cares about getting things working properly.

Really appreciate all of Laura’s support — she’s been brilliant from start to finish. Would definitely recommend her to anyone needing help with Linnworks or marketplace setups.

Onboarding was a little fractured due to a personnel change. However, we reached our target successfully and went live as planned. The online support and tutorials have answered most of our questions, and the Ticket Support team has been very responsive whenever an issue has arisen.