Jed was brilliant training Holiday Inn staff on liquid line machines. He answered all questions and helped staff gain a greater understanding of not just how to safely use the machines but any common... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Fantastic customer service from Charlotte at Liquidline. We have recently moved over to this company and have just placed our first order. Charlotte helped out with the ordering and arranged next day... See more
Company replied
We had a quick response from Liquidline and they came out as soon as possible. The gentleman repaired our main coffee machine for our centre and gave underneath the machine a good clean. The gentleman... See more
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We have just had our Barista training by the wonderful "David Lane " he was patient ( he needed to be with 2 Menopausal women with anxiety and brain fog ) he definitely had his work cut out today.... See more
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Company details
- #11 of 37 best companies in Coffee machine supplier
- #1 of 4 best companies in Bottled water supplier
- #19 of 54 best companies in Coffee store
- #2 of 5 best companies in Coffee vending machine
- #17 of 51 best companies in Coffee wholesaler
- #1 of 1 best companies in Vending machine supplier
Written by the company
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Written by the company
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contact info
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, United Kingdom
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service
Fantastic customer service from Charlotte at Liquidline. We have recently moved over to this company and have just placed our first order. Charlotte helped out with the ordering and arranged next day delivery. Great communication from the first phone call to the follow up emails. Many thanks for going above and beyond, it was so appreciated!
16 July 2026
Unprompted review
Reply from Liquidline
Good Morning Ashley, Thank you so much for your wonderful review! We're delighted to hear that your experience with Charlotte made such a positive first impression. Providing clear communication, efficient service, and going the extra mile is exactly what we strive for, so it's fantastic to know Charlotte delivered on all fronts. We'll be sure to pass on your kind words to her. Thank you for choosing Liquidline—we look forward to supporting you for many years to come!
our orders are always on time
Lorraine is always so helpful and our orders are always on time! Great friendly service.
Thank you :)
8 July 2026
Reply from Liquidline
Good Afternoon Caroline, Thank you for your wonderful review! We're delighted to hear that your orders always arrive on time and that you've had a great experience with our communication. We really appreciate your support and look forward to serving you again soon!
LOVELY GENT WHO IS ALWAYS FRIENDLY…
LOVELY GENT WHO IS ALWAYS FRIENDLY DELIVERING OUR GOODS
6 July 2026
Reply from Liquidline
Good Morning Catey, Thank you for your lovely review! We're so pleased to hear that our delivery driver is always friendly and provides such great service. We'll be sure to pass on your kind words—they'll be greatly appreciated. Thank you for your support, and we look forward to delivering to you again soon!
Charlotte in customer service
Charlotte in customer service was
an absolute star so helpful and prompt in her response
14 July 2026
Unprompted review
Reply from Liquidline
Good Morning Mr Aries, Thank you for taking the time to leave us a wonderful review! We're so pleased to hear that Charlotte provided such helpful and prompt service. We'll be sure to pass your kind words on to her—she'll be delighted to know she made such a positive impression. We really appreciate your feedback and look forward to supporting you again in the future.
liquidline a great company to deal…
liquidline a great company to deal with. Their deliveries are always prompt and the staff we deal with are always helpful.
14 July 2026
Unprompted review
Reply from Liquidline
Good Morning Helen, Thank you for your fantastic review! We're delighted to hear that you've had such positive experiences with Liquidline. It's great to know our prompt deliveries and helpful team have made a difference. We really appreciate your kind words and your continued support. We look forward to serving you again soon!
Alex V was so polite and helpful
Alex V was so polite and helpful. Came in and got on straight away with the job and fixed the issue within an hour or so. Quick response time to the call
14 July 2026
Unprompted review
Reply from Liquidline
Good Afternoon, Hi, thank you for taking the time to leave us such a fantastic review. We're delighted to hear that Alex V was polite, helpful, and able to resolve the issue so quickly. We pride ourselves on providing a fast response and efficient service, so it's great to know we met your expectations. We'll be sure to pass your kind words on to Alex. Thank you for choosing us!
Sarhan is 100% professional and polite.
Sarhan is 100% professional and polite.
Great service.
I will recommend him.
13 July 2026
Unprompted review
Reply from Liquidline
Good Morning, Thank you so much for your kind words and recommendation! We're delighted to hear that Sarhan provided you with such professional and polite service. Your feedback means a lot to us, and we'll be sure to pass your compliments on to him. We truly appreciate your support and look forward to serving you again in the future.
Customer Support
I contacted Liquidline for some advice on our coffee machine. I spoke to one of their customer service executives, Boyd Bowen, who helped identify the correct part we needed and proceeded to place the order on my behalf.
He was very polite and extremely helpful.
1 July 2026
Unprompted review
Reply from Liquidline
Good Afternoon , Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Boyd was able to help identify the correct part for your coffee machine and make the ordering process quick and straightforward. Providing knowledgeable, friendly, and efficient service is something we pride ourselves on, so it's fantastic to know Boyd delivered such a positive experience.
We'll be sure to pass your kind words on to him. Thank you for choosing Liquidline, and if you need any further assistance in the future, we're always here to help.
Great service as always!
Great service as always!! The customer team are excellent any issues they resolve straight away.
8 July 2026
Reply from Liquidline
Good Morning Sue, thank you so much for taking the time to leave your review. We are glad to find our Customer Service are helpful and respond quickly. They are always happy to help.
Highly recommended!
We’re really pleased we chose Liquidline for our new machine and ongoing support. Emily was incredibly helpful and responsive to all of our enquiries. After our old machine packed up, she kindly arranged for us to borrow a machine to try, which was a huge help.
We were so impressed with both the machine and the excellent service that we decided to buy the same model. A great company to deal with, and Emily's service was absolutely top-notch.
11 July 2026
Unprompted review
Reply from Liquidline
Good Morning Harry, Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with both your new machine and our service.
It's fantastic to know that Emily was able to support you throughout the process and that arranging a loan machine helped keep everything running while you made your decision. We'll be sure to pass on your kind words to her – she'll be thrilled to hear your feedback.
We're delighted you chose the same model after trying it, and we truly appreciate your trust in Liquidline. Thank you for choosing us, and we look forward to supporting you for many years to come.
Quick delivery friendly driver.
2 July 2026
Reply from Liquidline
Good Afternoon Wendy, Thank you for taking the time to leave us a review! We're delighted to hear your order arrived quickly and that our driver provided such friendly service. We'll be sure to pass on your kind feedback to the team.
We really appreciate your support and look forward to serving you again soon!
Jed was really informative and friendly…
Jed was really informative and friendly had a great experience. Learnt lots. From Winter hill get golfing.
10 July 2026
Unprompted review
Reply from Liquidline
Good Afternoon , Thank you for your fantastic review! We're so pleased to hear that Jed was able to help and that you've seen such a big improvement in your coffee. We'll be sure to pass on your kind words to him.
We really appreciate your support and hope you continue enjoying great coffee for years to come. Thanks again from everyone at Winter Hill Golfing!
Jed was fantastic and very informative
Jed was fantastic and very informative. My coffees have improved drastically. Thanks so much! From winter hill get golfing
10 July 2026
Unprompted review
Reply from Liquidline
Good Afternoon Amelia, Thank you so much for your wonderful review! We're delighted to hear that Jed was so informative and that his advice has helped improve your coffee so much. It's great to know you're enjoying the results.
We'll be sure to pass your kind words on to Jed—they'll mean a lot to him. Thanks again for your support, and we hope you continue to enjoy many fantastic coffees. Happy golfing from all of us!
Brilliant training!
Jed was brilliant training Holiday Inn staff on liquid line machines. He answered all questions and helped staff gain a greater understanding of not just how to safely use the machines but any common faults to look out for and how to keep machines up scratch preventing any issues down the road. Thank you Jed
9 July 2026
Unprompted review
Reply from Liquidline
Good Morning Jacob, Thank you for taking the time to share your feedback! We're delighted to hear that Jed delivered such a valuable training session for the Holiday Inn team.
It's great to know he was able to answer everyone's questions and provide practical guidance on the safe use, maintenance, and troubleshooting of the liquid line machines. Helping our customers build confidence and prevent issues before they arise is something we take great pride in.
We'll be sure to pass your kind words on to Jed—he'll really appreciate the recognition. Thank you again for your review, and we look forward to continuing to support your team.
Always receive great service from this…
Always receive great service from this company, a special mention to George B who went above and beyond with the order I placed on the 1st July. Thank you George.
1 July 2026
Unprompted review
Reply from Liquidline
Good Morning, Thank you for your wonderful review! We're delighted to hear that you always receive great service from us.
A special thank you for recognising George B. We'll be sure to pass on your kind words—he'll be thrilled to know his extra effort with your order on 1st July made such a positive difference.
We really appreciate your support and look forward to serving you again soon!
Our engineer Alex v was very helpful…
Our engineer Alex v was very helpful and got the job done with ease, very nice guy looking forward to seeing more of him 5/5
9 July 2026
Unprompted review
Reply from Liquidline
Good Afternoon Ben, Thank you so much for your fantastic 5-star review! We're delighted to hear that Alex V was so helpful and made the job look easy. It's great to know you found him friendly and that he made such a positive impression. We'll be sure to pass your kind words on to Alex—he'll really appreciate them. We look forward to helping you again in the future!
Excellent service from Charlotte!
Excellent service from Charlotte as she organised an urgent delivery and averted a real issue for us. Thank You
9 July 2026
Unprompted review
Reply from Liquidline
Good Afternoon , Thank you for your fantastic review! We're so pleased to hear that Charlotte was able to organise your urgent delivery and help avert a real issue for you. We'll be sure to pass on your kind words to her—she'll be delighted to know her efforts made such a positive difference. Thank you for choosing us, and we look forward to supporting you again in the future!
Excellent Customer Service
Excellent service and such a quick response from Louise. Would highly recommend.
9 July 2026
Unprompted review
Reply from Liquidline
Good Afternoon , Thank you so much for your wonderful review! We're delighted to hear you received excellent service and that Louise was able to respond so quickly. We'll be sure to pass your kind words on to her. We really appreciate your recommendation and look forward to helping you again in the future!
Pam Camwood was really good at…
Pam Camwood was really good at resolving our issue. Kept us updated at every stage. Really good customer service from her.
9 July 2026
Unprompted review
Reply from Liquidline
Good Afternoon , Thank you, TB, for taking the time to leave your review.
We're delighted to hear that Pam Camwood was able to resolve your issue and kept you informed every step of the way. Providing clear communication and excellent customer service is very important to us, and it's wonderful to know Pam delivered such a positive experience.
We'll be sure to pass your kind feedback on to Pam. Thank you for choosing us, and we appreciate your support!
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