Jed was brilliant training Holiday Inn staff on liquid line machines. He answered all questions and helped staff gain a greater understanding of not just how to safely use the machines but any common... See more
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Review summary
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We had a quick response from Liquidline and they came out as soon as possible. The gentleman repaired our main coffee machine for our centre and gave underneath the machine a good clean. The gentleman... See more
Company replied
We have just had our Barista training by the wonderful "David Lane " he was patient ( he needed to be with 2 Menopausal women with anxiety and brain fog ) he definitely had his work cut out today.... See more
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Really good experience with Liquidline from start to finish. The team are easy to deal with, super helpful, and know their stuff. Everything was set up smoothly with no hassle, and the equipment its... See more
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Company details
- #11 of 37 best companies in Coffee machine supplier
- #1 of 4 best companies in Bottled water supplier
- #18 of 54 best companies in Coffee store
- #2 of 5 best companies in Coffee vending machine
- #17 of 52 best companies in Coffee wholesaler
- #1 of 1 best companies in Vending machine supplier
Written by the company
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Written by the company
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contact info
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, United Kingdom
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4.8
Excellent
2k reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Highly recommended!
We’re really pleased we chose Liquidline for our new machine and ongoing support. Emily was incredibly helpful and responsive to all of our enquiries. After our old machine packed up, she kindly arranged for us to borrow a machine to try, which was a huge help.
We were so impressed with both the machine and the excellent service that we decided to buy the same model. A great company to deal with, and Emily's service was absolutely top-notch.
11 July 2026
Unprompted review
Quick delivery friendly driver.
2 July 2026
Reply from Liquidline
Good Afternoon Wendy, Thank you for taking the time to leave us a review! We're delighted to hear your order arrived quickly and that our driver provided such friendly service. We'll be sure to pass on your kind feedback to the team.
We really appreciate your support and look forward to serving you again soon!
Jed was really informative and friendly…
Jed was really informative and friendly had a great experience. Learnt lots. From Winter hill get golfing.
10 July 2026
Unprompted review
Reply from Liquidline
Good Afternoon , Thank you for your fantastic review! We're so pleased to hear that Jed was able to help and that you've seen such a big improvement in your coffee. We'll be sure to pass on your kind words to him.
We really appreciate your support and hope you continue enjoying great coffee for years to come. Thanks again from everyone at Winter Hill Golfing!
Jed was fantastic and very informative
Jed was fantastic and very informative. My coffees have improved drastically. Thanks so much! From winter hill get golfing
10 July 2026
Unprompted review
Reply from Liquidline
Good Afternoon Amelia, Thank you so much for your wonderful review! We're delighted to hear that Jed was so informative and that his advice has helped improve your coffee so much. It's great to know you're enjoying the results.
We'll be sure to pass your kind words on to Jed—they'll mean a lot to him. Thanks again for your support, and we hope you continue to enjoy many fantastic coffees. Happy golfing from all of us!
Brilliant training!
Jed was brilliant training Holiday Inn staff on liquid line machines. He answered all questions and helped staff gain a greater understanding of not just how to safely use the machines but any common faults to look out for and how to keep machines up scratch preventing any issues down the road. Thank you Jed
9 July 2026
Unprompted review
Reply from Liquidline
Good Morning Jacob, Thank you for taking the time to share your feedback! We're delighted to hear that Jed delivered such a valuable training session for the Holiday Inn team.
It's great to know he was able to answer everyone's questions and provide practical guidance on the safe use, maintenance, and troubleshooting of the liquid line machines. Helping our customers build confidence and prevent issues before they arise is something we take great pride in.
We'll be sure to pass your kind words on to Jed—he'll really appreciate the recognition. Thank you again for your review, and we look forward to continuing to support your team.
Always receive great service from this…
Always receive great service from this company, a special mention to George B who went above and beyond with the order I placed on the 1st July. Thank you George.
1 July 2026
Unprompted review
Reply from Liquidline
Good Morning, Thank you for your wonderful review! We're delighted to hear that you always receive great service from us.
A special thank you for recognising George B. We'll be sure to pass on your kind words—he'll be thrilled to know his extra effort with your order on 1st July made such a positive difference.
We really appreciate your support and look forward to serving you again soon!
Our engineer Alex v was very helpful…
Our engineer Alex v was very helpful and got the job done with ease, very nice guy looking forward to seeing more of him 5/5
9 July 2026
Unprompted review
Reply from Liquidline
Good Afternoon Ben, Thank you so much for your fantastic 5-star review! We're delighted to hear that Alex V was so helpful and made the job look easy. It's great to know you found him friendly and that he made such a positive impression. We'll be sure to pass your kind words on to Alex—he'll really appreciate them. We look forward to helping you again in the future!
Excellent service from Charlotte!
Excellent service from Charlotte as she organised an urgent delivery and averted a real issue for us. Thank You
9 July 2026
Unprompted review
Reply from Liquidline
Good Afternoon , Thank you for your fantastic review! We're so pleased to hear that Charlotte was able to organise your urgent delivery and help avert a real issue for you. We'll be sure to pass on your kind words to her—she'll be delighted to know her efforts made such a positive difference. Thank you for choosing us, and we look forward to supporting you again in the future!
Excellent Customer Service
Excellent service and such a quick response from Louise. Would highly recommend.
9 July 2026
Unprompted review
Reply from Liquidline
Good Afternoon , Thank you so much for your wonderful review! We're delighted to hear you received excellent service and that Louise was able to respond so quickly. We'll be sure to pass your kind words on to her. We really appreciate your recommendation and look forward to helping you again in the future!
Pam Camwood was really good at…
Pam Camwood was really good at resolving our issue. Kept us updated at every stage. Really good customer service from her.
9 July 2026
Unprompted review
Reply from Liquidline
Good Afternoon , Thank you, TB, for taking the time to leave your review.
We're delighted to hear that Pam Camwood was able to resolve your issue and kept you informed every step of the way. Providing clear communication and excellent customer service is very important to us, and it's wonderful to know Pam delivered such a positive experience.
We'll be sure to pass your kind feedback on to Pam. Thank you for choosing us, and we appreciate your support!
Great service from Liquidline!
We had a quick response from Liquidline and they came out as soon as possible. The gentleman repaired our main coffee machine for our centre and gave underneath the machine a good clean. The gentleman was very efficient. He explained what part needed changing and he got our coffee machine working!🥳Great Service!
8 July 2026
Unprompted review
Reply from Liquidline
Good Morning, Thank you so much for your wonderful review! We're delighted to hear that our engineer responded quickly, got your coffee machine back up and running, and took the time to thoroughly clean underneath the machine as well.
It's great to know they kept you informed throughout the repair by explaining the issue and the replacement part needed. We'll be sure to pass your kind comments on to the engineer—they'll really appreciate the recognition.
Thank you for choosing Liquidline. We look forward to supporting you again whenever you need us!
Boyd was very patient and helpful
8 July 2026
Unprompted review
Reply from Liquidline
Good Afternoon Berin, Thank you for your wonderful review! We're delighted to hear that Boyd was so patient and helpful throughout your experience. We'll be sure to pass your kind words on to him—they'll mean a lot. We really appreciate your feedback and look forward to helping you again in the future.
Superb experience
prompt response, problem solving, great customer service
7 July 2026
Unprompted review
Reply from Liquidline
Thank you for taking the time to leave us such a great review!
We're delighted to hear that you experienced prompt responses, effective problem-solving, and great customer service. Providing a fast, helpful, and friendly service is what we strive for, so it's wonderful to know we delivered.
We really appreciate your feedback and look forward to helping you again in the future!
Jeff called me back very quickly &…
Jeff called me back very quickly & talked me through the issue, it was promptly resolved.
7 July 2026
Unprompted review
Reply from Liquidline
Good Morning Tina, Thank you for taking the time to leave us a review. We're delighted to hear that Jeff got back to you so quickly and was able to talk you through the issue. It's great to know your problem was resolved promptly. We really appreciate your feedback and are always here if you need any further assistance.
Still waiting for delivery
Still waiting for delivery
Now Had explanation to why delivery not arrived
Customer Service Lady very helpful
29 June 2026
Reply from Liquidline
Good Morning Kerry, We're sorry to hear you're still waiting for your delivery. We understand how frustrating delays can be and appreciate your patience.
Please contact our customer support team with your order number so we can look into this for you and provide an update as quickly as possible. We'll do everything we can to help resolve this.
Thank you for bringing this to our attention, and we hope to put things right for you soon.
Great service from the customer care…
Great service from the customer care team and the engineers too!
1 July 2026
Reply from Liquidline
Good Afternoon Marios, Thank you for your wonderful review! We're delighted to hear that you had a great experience with both our customer care team and our engineers.
Your kind words mean a lot to us, and we'll be sure to share your feedback with the team. Thank you for choosing us, and we look forward to helping you again in the future!
They left all the boxes on the ground…
They left all the boxes on the ground floor.
We are multi occupied in this building and any one could of taken the boxes.
1 July 2026
Reply from Liquidline
Good Morning Felicity, Thank you for your feedback. We're sorry to hear that your delivery did not meet your expectations.
We understand your concerns about the boxes being left on the ground floor of a multi-occupied building, where they could have been taken by someone else. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention.
We take feedback like this seriously and will share your comments with our delivery team to help prevent similar situations in the future. One of our customer service team will contact you shortly to discuss this further. Please allow a little time for us to investigate this further and work towards a resolution.
Great Customer Service
Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
29 June 2026
Unprompted review
Reply from Liquidline
Good Afternoon Pam, Thank you so much for your wonderful review! We're delighted to hear that Pam was able to help trace your missing order and get it delivered so quickly. We'll be sure to pass on your kind words to her – she'll be thrilled to know her efforts made such a positive difference. Thank you for your patience, and we're so pleased your team received everything in time. We look forward to serving you again!
portal issues
We have experienced had multi difficulties with liquid line and on going problems and no one seems to help fully however I called up to ask for help with my online portal and Lorraine Hilton was so wonderful and helpful and sorted my issues we hope , 10/10 service and effort from Lorraine. Thank you much appreciated
2 July 2026
Unprompted review
Reply from Liquidline
Good Afternoon Lucy, Thank you for taking the time to leave your feedback. We're sorry to hear that you've experienced ongoing difficulties with Liquidline and understand how frustrating that must have been.
We're delighted to hear that Lorraine Hilton was able to assist you with your online portal and provide the level of service you deserved. We'll be sure to pass on your kind words and recognition—she'll be thrilled to know her support made such a positive difference.
We truly appreciate your patience, and we hope the issues are now resolved. If there's anything further we can help with, please don't hesitate to get in touch.
Quick delivery and friendly staff!
23 June 2026
Reply from Liquidline
Good Morning Helen, Thank you for your kind review! We're so pleased to hear you were happy with our quick delivery and found our staff friendly. Your feedback means a lot to us, and we look forward to serving you again soon!
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