Lockall Reviews 

634
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Rented a small unit at Lockall Paris 8 and the whole process was refreshingly painless. Booked online in minutes, no paperwork back and forth, and access is through the app — no key to carry or lose.... See more

Rated 5 out of 5 stars

My experience with Lockall has been excellent from start to finish. The entire process was incredibly smooth, straightforward, and quick. Mohamed was a huge help throughout, he was always responsive,... See more

Rated 5 out of 5 stars

I had the the task fo arranging a storage Unit in Paris for our company based out of Australia. I was pleasantly surprised when i first got a response from Pregana with all the the details we needed.... See more

Company replied

Rated 5 out of 5 stars

Français: Bon service, rapide et pratique. Coût raisonnable. C'est un peu loin de Paris, mais vu la période de réduction de 6 mois, ça vaut le coup. Le bâtiment est nouvellement construit et pr... See more

Company replied

Company details

  1. Self storage facility
  2. Removals Service
  3. Moving Supply Shop
  4. Storage facility
  5. Warehouse

Written by the company

Chez Lockall, nous accompagnons les particuliers et les professionnels avec des solutions de stockage simples, pratiques et sécurisées, pensées pour le quotidien. Nos centres modernes à Paris et en Île-de-France proposent des box de stockage et garde-meubles de 0,5 à 50 m², adaptés à tous les besoins : déménagement, travaux, manque de place ou stockage de matériel. Plus flexible qu’un garde-meuble traditionnel, Lockall vous offre un accès libre à votre box 7j/7, pour déposer ou récupérer vos affaires quand vous le souhaitez. Tout est conçu pour faciliter votre expérience : parking et aire de déchargement, outils de manutention disponibles sur place, service de réception de colis et vente de matériel d’emballage pour le déménagement. Notre priorité est de proposer un service fiable, transparent et confortable, avec des espaces propres, sécurisés et faciles d’accès. Chez Lockall, vous bénéficiez d’une solution de stockage sereine, pratique et adaptée à votre rythme.


Contact info

4.8

Excellent

TrustScore 5 out of 5

634 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(634)

210 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience with Lockall has been…

My experience with Lockall has been excellent from start to finish. The entire process was incredibly smooth, straightforward, and quick. Mohamed was a huge help throughout, he was always responsive, provided clear and accurate information, and made sure everything was handled efficiently.
I’m extremely happy with the service I’ve received so far and would definitely recommend Lockall to anyone looking for a hassle-free experience.

6 August 2026
Rated 5 out of 5 stars

Rented a small unit at Lockall Paris 8…

Rented a small unit at Lockall Paris 8 and the whole process was refreshingly painless. Booked online in minutes, no paperwork back and forth, and access is through the app — no key to carry or lose. The facility is modern and clean, with covered parking and a proper loading area, which makes dropping things off quick even in a central location. Boulevard Haussmann is about as convenient as Paris gets. Staff were excellent: responsive, clear on the details, and happy to answer questions before I committed. Recommended.

4 August 2026
Rated 5 out of 5 stars
Lockall logo

Reply from Lockall

Bonjour,
Merci d'avoir pris le temps de nous laisser votre avis positif !

Rated 5 out of 5 stars

Great service

Great service and attention

7 March 2026
Lockall logo

Reply from Lockall

Bonjour Carlos,
Thank you for taking the time to leave us a review !

Rated 1 out of 5 stars

Be careful with the payment. They might keep charging you monthly after the service.

My problem was not with the experience itself. The person who received us there was nice and helpful. My problem is with the company. I made my reservation and payed for it by a link they sent before arrival. This was in October 2025. Then, I found that I am being charged in my credit card an huge amount monthly!!! November, December, January,... and it would keep going... An amount that I have no idea where it comes from. After several emails to this day, no one said sorry and gave me back my money. This is fraud and not acceptable at all.

27 October 2025
Unprompted review
Lockall logo

Reply from Lockall

Hello Raquel,
Thank you for your feedback. We're sorry to hear about your disappointment and understand your frustration regarding the charges.
Please note that, as per our rental terms clearly stated in the contract, a one-month notice is required to end the rental agreement. Unfortunately, we had not been informed that the box had been vacated, which is why the contract remained active and monthly charges continued. Once you reached out to our team in January, the termination was immediately processed and a refund for one month was issued as a gesture of goodwill.
We remain available if you need any further clarification and sincerely regret that this situation impacted your experience.
Best regards,
The Lockall Team

Rated 5 out of 5 stars

It was a great experience for us

It was a great experience for us. Our contact was amazing. Thank you Chris. Fast, easy and efficient.

13 November 2025
Lockall logo

Reply from Lockall

We’re delighted to hear that your experience was smooth and efficient. We’re also glad Chris was able to assist you so well.
If you need anything in the future, feel free to reach out, we’re always here to help!

Rated 5 out of 5 stars

The staff specifically Lyna was…

The staff specifically Lyna was extremely nice professional and Amazing.the storage is very clean and secure not confusing at all ! I highly recommend it !
Thank you so much

3 November 2025
Unprompted review
Lockall logo

Reply from Lockall

Hi Marylin,
Thank you so much for your kind words! We're delighted to hear that your experience at Lockall Argenteuil was positive and that Lyna was able to assist you so well. We’re glad you appreciate the cleanliness, security, and ease of access of our site.
We look forward to welcoming you again soon!

Rated 5 out of 5 stars

Amazing experience

Amazing experience: next day availability, provided moving contacts, clean, everyone was friendly.

29 September 2025
Lockall logo

Reply from Lockall

Thank you so much for your feedback! We’re delighted that you enjoyed the quick availability, the cleanliness of our facilities, and the support of our friendly team. We look forward to welcoming you back to Lockall!

Rated 5 out of 5 stars

Very rapid response and professional…

Very rapid response and professional communication

27 June 2025
Lockall logo

Reply from Lockall

Florian,
Thank you for your kind words! We're glad you appreciated the quick response and professional communication.
Looking forward to seeing you again at Lockall!

Rated 5 out of 5 stars

Farah helped me to solve it in a very…

Farah helped me to solve it in a very short time, without seeing each other.
Also, the special offer was very important for my decision.
Thank you very much.
Adrian Mantu

27 May 2025
Lockall logo

Reply from Lockall

Thank you, Adrian, for your kind feedback! We're glad to hear that Farah was able to assist you quickly and efficiently. We're also happy the special offer helped with your decision. Looking forward to welcoming you again at Lockall!

Rated 5 out of 5 stars

The communication was great and the…


The communication was great and the sales staff were friendly, professional and very helpful.

14 May 2025
Lockall logo

Reply from Lockall

Thank you so much for your kind words! We’re glad you had a smooth and positive experience with our team. Don’t hesitate to reach out if you need anything.
We’re always here to help!

Rated 5 out of 5 stars

Nickel

Bâtiment neuf
Local nickel
Application de gestion nickel
Service nickel
Personnel sympa

Non rapport qualité prix

5 April 2025
Lockall logo

Reply from Lockall

Bonjour Ghislain,
Merci pour votre message ! Nous sommes ravis que la qualité de nos installations, de notre application et de notre équipe vous ait pleinement satisfait. À très bientôt chez Lockall !

Rated 5 out of 5 stars

Professional, friendly, and efficient!

Everyone I spoke with during the process of finding a storage unit at Lockall was professional, efficient, and kind, notably Axel. It was easy and straightforward to book a storage unit.

12 November 2024
Lockall logo

Reply from Lockall

Dear Mallory,
Thank you for your kind words! We're thrilled to hear that your experience with Lockall was easy and straightforward, and that Axel and the team were able to provide professional, efficient, and kind service. We truly appreciate your feedback and look forward to serving you again!
Best regards,
Lockall's team

Rated 5 out of 5 stars

Perfect

Very helpful, quick and efficient. A good price too! Karl was fab!

28 October 2024
Lockall logo

Reply from Lockall

Thank you for your great feedback! We're so glad to hear that you had a quick and efficient experience, and that Karl was able to assist you effectively. We appreciate your positive comments and look forward to serving you again!
Best regards,
Lockall's team

Rated 5 out of 5 stars

Super

Français:
Bon service, rapide et pratique. Coût raisonnable. C'est un peu loin de Paris, mais vu la période de réduction de 6 mois, ça vaut le coup. Le bâtiment est nouvellement construit et propre et tout a l'air bien. Parmi d'autres entreprises, j'ai choisi ici

English:
Good service, fast and convenient. Reasonable cost. It is a bit far from Paris, but considering the 6-month discount period, it is worth it. The building is newly built and clean and everything looks good. Among other companies, I chose here

پارسی:
خدمات خوب، سریع و راحت. هزینه مناسب. کمی از پاریس دور است ولی به قیمتش در این دوره تخفیف ۶ ماهه می‌ارزد. ساختمان نوساز و تمیز است و همه چیز خوب بنظر میرسد . در بین بقیه شرکت‌ها من اینجا را برگزیدم.

6 August 2024
Lockall logo

Reply from Lockall

Bonjour Farah,
Merci pour votre retour positif ! Nous sommes ravis que notre service, ainsi que les installations, vous aient satisfait. Nous espérons continuer à vous offrir une excellente expérience pendant toute la durée de votre contrat. Merci d'avoir choisi Lockall !

Rated 5 out of 5 stars

Tres acceuilliant

18 June 2024
Lockall logo

Reply from Lockall

Bonjour,
Nous vous remercions d'avoir pris le temps de partager votre avis positif avec nous. Nous sommes ravis de vous savoir satisfait.
A bientôt

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