LOCK & enjoy! Luggage Storage - SANTA JUSTA Reviews 174

TrustScore 4.5 out of 5

4.6

Avenida de Pablo Iglesias 7, 41008 Sevilla, Andalucía, ES


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Used this service in Seville, it is a short walk from Santa Justa train station, and was very handy to leave the luggage and go and explore for the morning before catching my train. They have differen... See more

Company replied

Rated 4 out of 5 stars

The booking process is easy but I only realised now after reading the reply that I went to the wrong place ☹️ which makes me feel so bad. If you know that is happening make it clear in all your commun... See more

Company replied

Rated 5 out of 5 stars

Really easy and good! I had the XL locker. My big suitcase and 1 cabin suitcase fitted both in 1 XL locker. So really happy with that.

Company replied

Rated 5 out of 5 stars

Lock & Enjoy offered clear and intuitive instructions. I left my luggage there while I explored Santa Justa, free to do so without worrying about it.

Company replied


Company details

  1. Serviced Accommodation
  2. Online marketplace
  3. Sightseeing Tour Agency
  4. Travellers Lodge
  5. Vacation rental

Written by the company

¡ABIERTO 24/7! El LOCKER / CONSIGNA más cercano a la estación. Nos encontramos a pocos metros de la estación de trenes de Sevilla Santa Justa. El acceso a LOCK & enjoy! se realiza mediante un código personal. El local tiene servicio 24 horas, pudiéndose abrir y cerrar las taquillas tantas veces como necesitéis durante el periodo reservado. En nuestras instalaciones disponéis de las más avanzadas medidas de seguridad, ya que tenéis a vuestra disposición consignas metálicas inteligentes con apertura por código, sin necesidad de uso de llaves, un sistema de vigilancia protegerá el local las 24 horas y un seguro por taquilla de hasta 1000€. Puntos de carga mvl y WIFI5G gratuito!

🚀 VIAJA SIN PREOCUPACIONES

Written by the company

Tu equipaje seguro mientras exploras
LOCK & enjoy! te ofrece consignas 100% SEGURAS en ubicaciones clave. Reserva en segundos y olvídate de las maletas mientras disfrutas de tu destino. Reservar es FÁCIL, RÁPIDO y ACCESIBLE 24/7.
Viaja ligero, vive cada momento
No pierdas tiempo buscando dónde dejar tus maletas. Encuentra nuestras consignas AUTOMATIZADAS y accede a ellas de forma rápida y sin complicaciones. Encuentra LOCK & enjoy! en UBICACIONES ESTRATÉGICAS
Accede a tu consigna 24H
Nuestras consignas INTELIGENTES están disponibles 24/7 para que guardes tu equipaje con total tranquilidad. Sin llaves, sin contacto, con código seguro.

🔐 SEGURIDAD Y TRANQUILIDAD GARANTIZADAS

Tu equipaje, siempre protegido

Tu equipaje, siempre protegido
Garantía de seguridad 24/7 📍 Ubicaciones seguras: Nuestras consignas están en zonas estratégicas y vigiladas. 🔒 Protección avanzada: Cámaras de seguridad y acceso con código único. 📞 Atención al cliente: Soporte disponible para cualquier incidencia. Viaja sin preocupaciones y disfruta de tu destino sin cargas. ¡Nosotros nos encargamos de la seguridad de tu equipaje!

Contact info

  • Avenida de Pablo Iglesias 7, 41008, Sevilla, Andalucía, Spain

  • 910 78 60 30
Promotion box for LOCK & enjoy! Luggage Storage  - SANTA JUSTA

Booking a Locker

Time to Check-ou? Don´t Worry about your luggage.

4.6

Excellent

TrustScore 4.5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to find and access

Easy to find and access. Very clean.

10 May 2026
LOCK & enjoy! Luggage Storage  - SANTA JUSTA logo

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA

Thank you very much for your review, Lynette.

Really glad you found everything clean and easy to access.

Rated 5 out of 5 stars

Really easy and good

Really easy and good! I had the XL locker. My big suitcase and 1 cabin suitcase fitted both in 1 XL locker. So really happy with that.

8 May 2026
LOCK & enjoy! Luggage Storage  - SANTA JUSTA logo

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA

Thank you very much for your review, Lisa.

Glad the XL locker worked out so well for your luggage — that always helps future travellers a lot 😊

Rated 4 out of 5 stars

Close to the train station

Close to the train station ane easy to operate. Doesn't give you a sense of security though. Hence a 4

12 April 2026
LOCK & enjoy! Luggage Storage  - SANTA JUSTA logo

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA

Thank you very much for your review, Petr.

We take note of your comment regarding the sense of security.

Rated 1 out of 5 stars

The worst

Very bad. We exceeded our time and our luggages stacked inside the lockers. The only way you could add time was to make an account. The site was misleading and it didn’t work right, and although I tried to book extra time, it booked time for a different box and my previous order was lost. In order to get them out we ended up calling the help centre and I had to send them the confirmation email that I had the box 27 because they couldn’t find it in the system. The helpline was very slow and could not follow through. We lost our train and this is the worst service I’ve seen by far. For god's sake you have the card number make it automated, or charge in total at the end. GOD

13 April 2026
LOCK & enjoy! Luggage Storage  - SANTA JUSTA logo

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA

Thank you for your review Alexander.

We’re sorry to hear about your experience. Our system allows extending the reservation easily before it ends, and clear instructions are provided for doing so. If the booking time expires without extension, access codes stop working for security reasons.

In your case, our support team assisted you and provided access to your locker. However, multiple overlapping bookings and changes made during the process can lead to confusion and affect how reservations are managed.

We take note of your feedback, but it’s important to clarify that the service functioned correctly and assistance was provided.

Rated 5 out of 5 stars

Very easy to use

Very easy to use. Clean facilities, easy location right by the train station.

1 March 2026
LOCK & enjoy! Luggage Storage  - SANTA JUSTA logo

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA

Thank you for your review, Patsy. We’re happy the location by the station made it easy to manage your luggage during your stop in Sevilla.

Rated 5 out of 5 stars

Locker system is easy to use and…

Locker system is easy to use and understand. Responsive and professional customer service if you encounter any issues

21 February 2026
LOCK & enjoy! Luggage Storage  - SANTA JUSTA logo

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA

Thank you very much 😊

We truly value your feedback. Offering a clear, reliable system and responsive support is essential for us, especially when travellers need quick solutions.

Rated 5 out of 5 stars

Very handy service near Santa Justa train station in Seville

Used this service in Seville, it is a short walk from Santa Justa train station, and was very handy to leave the luggage and go and explore for the morning before catching my train. They have different sized lockers and you pay for the number of hours. You are emailed an entry code, everything worked flawlessly.

5 December 2025
LOCK & enjoy! Luggage Storage  - SANTA JUSTA logo

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA

Hi Eleanor,

Thank you very much for your detailed feedback. Making it easy to leave your luggage safely near Station and enjoy the city before your train is precisely the kind of experience we want to provide.

We’d be delighted to assist you again on your next visit to Seville.

Rated 4 out of 5 stars

Disappointed codes didn’t work

The booking process is easy but I only realised now after reading the reply that I went to the wrong place ☹️ which makes me feel so bad. If you know that is happening make it clear in all your communication.

5 January 2026
LOCK & enjoy! Luggage Storage  - SANTA JUSTA logo

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA

Hello Sandrine,

We’re sorry to read about your experience and understand how frustrating this situation must have felt.

After carefully reviewing our system, we can confirm that there are no records of any door or locker opening attempts associated with your booking at our Santa Justa location, nor any incoming calls to our 24/7 customer support line during that time.

Just before our Santa Justa facility, there is another luggage storage service with very similar colours and appearance, which unfortunately can sometimes cause confusion. In these cases, our access codes are entered at the wrong location, so they will not work.

We believe this may have been what happened here.

If you’d like us to review your booking in detail and explain everything personally, please feel free to contact us at info@lockandenjoy.com. We’ll be happy to assist you.

Kind regards,
LOCK & enjoy!

Rated 5 out of 5 stars

Easy and fast to use

Easy and fast to use! We missed the right adress, and we were almost late for a train, but very kind operator helped us and opened place were we were by mistake, so we finished everything on time. If I can, I would rate you with 10!

10 December 2025
LOCK & enjoy! Luggage Storage  - SANTA JUSTA logo

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA

Hi there,

Thank you so much for taking the time to share your experience! We’re really glad we could turn a stressful moment into a positive one 😊 Missing the address and being short on time is never ideal, so it’s great to hear that our operator was able to step in and help you sort everything out just in time for your train.

Your “10 out of 10” means a lot to us, and it motivates the whole team to keep being there when it really counts. We hope to see you again on your next trip — hopefully with a bit more time and zero stress!

Rated 5 out of 5 stars

Easy location a couple of minutes walk…

Easy location a couple of minutes walk to the train station.

2 November 2025
LOCK & enjoy! Luggage Storage  - SANTA JUSTA logo

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA

Thanks, Ian! Glad you found our Santa Justa spot so convenient — that’s exactly why we chose the location, just a short stroll from the station. Hope it made your travel day a bit lighter!

Rated 3 out of 5 stars

There is no 24hr support available

There is no 24hr support available. I had a difficult time entering the facility and tried calling on the 24hr number and chose English as the language to communicate and no one picked up the call. It was early in the morning and I felt stranded and without help.

Thankfully the cleaning staff was of help and was able to help me navigate the system. The locker sizes are good and easy to use. But the false promise of 24hr support has left very mixed feelings for me.

28 October 2025
LOCK & enjoy! Luggage Storage  - SANTA JUSTA logo

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA

Hi Seth, we’re truly sorry to hear about your experience — that’s definitely not how it should have gone. Our customer support is available 24/7, but it seems there may have been a temporary issue with the phone line at that hour, which we’re already reviewing.

We’re glad to know the cleaning staff could assist you and that the lockers themselves met your expectations. Thank you for your feedback — it really helps us ensure situations like this don’t happen again.

Rated 5 out of 5 stars

Easy to use

Easy to use.
Easy to find.
Hassle free instructions.
Close to the station.
Best if the storage was actually within the train station.

27 October 2025
LOCK & enjoy! Luggage Storage  - SANTA JUSTA logo

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA

Thanks!

Rated 5 out of 5 stars

Good customer service

Great location, though they charged me by mistake, I got the refund finally.

21 October 2025
LOCK & enjoy! Luggage Storage  - SANTA JUSTA logo

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA

Thanks for sharing your experience! We’re glad to hear the refund was resolved and that our team could assist you promptly. It’s great to know you enjoyed the location as well — we hope your next experience with us is smooth from start to finish.

– The LOCK & enjoy! Team

Rated 5 out of 5 stars

Everything went well

Everything went well, the instructions were clear, but perhaps not as accessible for older people less familiar with automated procedures via the internet.

29 September 2025
LOCK & enjoy! Luggage Storage  - SANTA JUSTA logo

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA

Thank you, Carmela! 🙏 We’re happy to hear everything went well at LOCK & enjoy! - Santa Justa. We’ll take your comment into account to keep improving our instructions and make them even more accessible for everyone.

Rated 5 out of 5 stars
LOCK & enjoy! Luggage Storage  - SANTA JUSTA logo

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA

Thanks, Roger! We’re glad everything went smoothly at our Santa Justa location. Hope to see you again soon! 😊

Rated 5 out of 5 stars

Lock & Enjoy offered clear and…

Lock & Enjoy offered clear and intuitive instructions. I left my luggage there while I explored Santa Justa, free to do so without worrying about it.

29 May 2025
LOCK & enjoy! Luggage Storage  - SANTA JUSTA logo

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA

Thank you, João!
We’re glad our clear instructions made it easy for you to enjoy your time around Santa Justa without worries.
Hope to see you again soon at LOCK & enjoy! 😊

Rated 5 out of 5 stars

Best Location

Best Location
The experience was seamless and we could extend the timings with ease and the rates were reasonable as well. Overall a very good experience.

23 May 2025
LOCK & enjoy! Luggage Storage  - SANTA JUSTA logo

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA

Thanks a lot! We’re glad to hear everything went smoothly and that you found the location and flexibility helpful. Hope to see you again at LOCK & enjoy!

Rated 5 out of 5 stars

very convenience place to store…

very convenience place to store luggage, easy access and easy understanding, but we found another English speaker customer could not open her locker

10 May 2025
LOCK & enjoy! Luggage Storage  - SANTA JUSTA logo

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA

Thanks for your feedback, Rujun! We’re glad you found the service convenient and easy to use 🙌

Regarding the other customer’s issue: we’re sorry to hear about that. It’s rare, but if anyone ever has trouble, our support team is always just a message or call away to help on the spot. We’ll keep improving to make sure everyone has a smooth experience.

Safe travels and hope to see you again!
LOCK & enjoy!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look