Lodge Brothers (Funerals) Ltd Reviews 

5,590
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 724 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for their exceptional professionalism, genuine warmth, and deep empathy while guiding families through incredibly difficult emotional times. Many individuals note the remarkably smooth, well-organized service and the comforting, personalized support provided by the team throughout the entire arrangement process. Some reviewers were not happy with certain administrative details, specifically noting issues like unfulfilled celebrant requirements, rushed final visits, or unprofessional conduct within the legal department. A few consumers also experienced isolated concerns regarding the presentation standards and communication coordination prior to the scheduled services taking place.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, compassion, and support... See more

Service

Consumers find service to be positive, highlighting exceptional care, professionalism, and support during... See more

Customer service

Reviewers highlight positive aspects of customer service during difficult times, praising the genuine... See more

User experience

Users describe positive interactions with user experience, highlighting a straightforward and stress-free... See more

Quality

Customers consistently note positive experiences with quality, expressing deep appreciation for the finished... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t fault the service we received from Boutells/ lodge bros Byfleet. From start to finish they were impeccably professional, empathetic and organised. They made what felt like a very difficult proc... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Lodge Brothers Dedworth branch highly enough. From our first contact when they came to collect our dad in the early hours of the morning, right through to the aftercare they provide... See more

Company replied

Rated 5 out of 5 stars

Lodge Brothers in Weybridge treated my mum with great respect and dignity from the moment she passed. Jo in the Weybridge office was caring, sympathetic and professional through every interaction... See more

Company replied

Rated 5 out of 5 stars

From the outset Mia and Emma at Lodge Brothers carefully guided me through this extremely challenging time in my life. Their professionalism and empathy were very much appreciated. Mia went out of h... See more

Company replied


Company details

  1. #1 of 17 best companies in Funeral Director
  2. #1 of 4 best companies in Casket Service
  3. #1 of 11 best companies in Cremation Service
  4. #1 of 12 best companies in Funeral home
  5. #2 of 155 best companies in Legal Services

Written by the company

Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.


Contact info

5.0

Excellent

TrustScore 5 out of 5

6k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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5.0

All reviews

(5,590)

687 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was the first time I had to…

This was the first time I had to arrange a funeral after my father passed away in June. As you can imagine it's a very daunting and stressful time.

Lodge Brothers in Addlestone took care of everything and on the day everything went to plan. Caroline made sure everything from the flowers to the music at the ceremony were perfect.

Everything was explained to us and all our calls and e mails were answered quickly. All the staff we met on the day were professional and supportive and took care of all the things that needed to be done on the day.

I would not hesitate to recommend Lodge Brothers Addlestone.

14 August 2026
Lodge Brothers (Funerals) Ltd logo

Reply from Lodge Brothers (Funerals) Ltd

Thank you for sharing your experience with us. We understand how daunting it can feel when arranging a funeral for the first time, and we are pleased that Caroline was able to guide you through everything and provide reassurance along the way. It is lovely to hear that the personal details were just right, and that communication was prompt and helpful throughout. We are glad that the team on the day helped everything run smoothly and gave you the support you needed. Your recommendation means a great deal to us. Kind regards Robert Lodge

Rated 5 out of 5 stars

Outstanding Service

The care, empathy and professionalism I received from the staff at Lodge Brothers was outstanding.

20 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5-star review. We are truly grateful that our team provided such meaningful support throughout the arrangements and on the day itself. Knowing that the support of Victoria C and Chris B helped you through such a difficult time means a great deal to us. Kind regards Robert Lodge

Rated 5 out of 5 stars

Funeral planning and follow up

The Staff were superb. Kind, courteous and understanding. Nothing was too much trouble and it felt to me as if they were helping their own family member! Impeccable planning, everything I had asked for and that my departed brother had wished for.

24 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your thoughtful review. It is particularly meaningful to hear that your brother’s wishes were carefully understood and reflected in the arrangements. Knowing that the attention given to every detail helped provide reassurance and comfort means a great deal to us. Kind regards Robert Lodge

Rated 5 out of 5 stars

Outstanding service from Lodge Bros, highly recommend!

I cannot thank Lodge Bros Funeral Directors enough for the way they looked after us following the loss of my brother John\.

From the very beginning, the whole team were incredibly professional, respectful and compassionate, making what was an extremely difficult and emotional time much easier for our family\.

In particular, I would like to mention Nikki who guided us through the entire process from start to finish\. Nikki was absolutely wonderful, professional, caring, patient and incredibly understanding\. She was always there when we needed advice or reassurance, and nothing ever seemed too much trouble\.

She helped us through every step with such genuine compassion and made sure that everything was handled exactly as we wanted for John\. Her kindness and personal approach meant a great deal to all of us during such a difficult time\.

John’s funeral was a beautiful and fitting send\-off, and we will always be grateful to Lodge Bros, and especially Nikki, for helping us give him the farewell he deserved

17 July 2026
Unprompted review
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for sharing such heartfelt feedback. We are honoured to have supported you and your family during such a painful time. It is particularly touching to hear how much Nikki’s guidance and personal care meant to you all. We will make sure your wonderful comments are shared with her and the wider team. Knowing that we helped create a meaningful farewell for John is something we are truly grateful to hear. Kind regards Robert Lodge

Rated 5 out of 5 stars

Feltham Branch

Our family have always used Lodge Brothers, as you know what you are getting with them.
A first class service, carried out with compassion and professionalism.
From the moment you walk into the office, Susie who was the first person we dealt with, to Robert who oversaw the funeral itself, everything was done as we wished and communication with Lodges was easy and efficient.
It made a very difficult time, so much easier, knowing that your needs are being well cared for. T.Wood

25 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your heartfelt feedback and for continuing to place your trust in Lodge Brothers. It is especially pleasing to hear that Susie and Robert helped make the arrangements feel reassuring and straightforward, while ensuring everything was carried out according to your wishes. Knowing that our support helped ease the burden for your family during such a difficult time means a great deal to us. Kind regards Robert Lodge

Rated 5 out of 5 stars

Very sensitive staff

Very sensitive staff
Happy with quality of work
Thank you

24 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5-star review. We are pleased to know that you were satisfied with the care you received and the standard of the work carried out. Your kind comments are greatly appreciated. Kind regards Robert Lodge

Rated 5 out of 5 stars

Very friendly and professional staff…

Very friendly and professional staff who were very efficient and caring throughout. Thank you for your help at a very difficult time.

25 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for taking the time to share your kind feedback. We are pleased to know that our team was able to provide reassurance and support when you needed it most. Kind regards Robert Lodge

Rated 5 out of 5 stars

Wonderful staff at Twickenham

All of the staff at Lodge Brothers in Twickenham are excellent. Julie is especially wonderful. She took care of my Mum 6 years ago and then last year she looked after my Dad. Everyone else we came into contact with from the pall bearers, funeral director and stone masons treated us with care and compassion which we really appreciated. I would highly recommend them

8 December 2025
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and kind words. We are especially pleased to hear that Julie was there to support you as needed when arranging both your mum’s and dad’s funerals. We will be sure to pass your kind words on to Julie and the wider team. Thank you for your recommendation and for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

Arrangements for our closest and dearest relatives

Our family has used LodgeBros in Shepperton for the funeral arrangements and headstones for three of our closest and dearest family members and all staff that we have dealt with have been professional within a very kind and caring framework. They helped us to navigate the process, which is emotional and difficult to organise but with their support and ‘nothing is too much trouble’ attitude we managed to get through it with sadness but confident the funeral would be arranged so well.

19 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and for continuing to trust Lodge Brothers with your family’s funeral arrangements and memorials. We are pleased to hear that our Shepperton team has supported you with kindness and professionalism during such difficult times. It means a great deal to know that we were able to make the process a little easier for your family. Kind regards Robert Lodge

Rated 5 out of 5 stars

Jo from Lodge brothers was so…

Jo from Lodge brothers was so considerate and professional. At what is a very tough time, she guided us through the funeral arrangements.

17 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased to hear that Jo provided such considerate and professional support and helped guide you through the funeral arrangements during such a difficult time. Kind regards Robert Lodge

Rated 5 out of 5 stars

Lodge Brothers were so professional

Lodge Brothers were so professional .
The respect that was shown to myself and my family from beginning to end was to be commended. Elaine at the Sunningdale Branch gave me great comfort and understanding and was immensely helpful and proficient and guided me through.

26 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased to hear that Elaine provided you with such thoughtful support and guidance throughout the arrangements. We are glad she was able to give you comfort and reassurance during such a difficult time. Kind regards Robert Lodge

Rated 5 out of 5 stars

Amazing service

Absolutely amazing service Gina couldn’t do enough for me she was so kind and helpful made the process so easy for me highly recommend lodge Brothers
Thank you
Sue

5 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and kind words. We are pleased to hear that Gina was able to support you with such kindness and made the process easier for you. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

Ellen at walton on thames branch was…

Ellen at walton on thames branch was very attentive and compassionate and answered all our queries etc efficiently.

20 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased to hear that Ellen was so attentive and compassionate, and that she was able to answer your questions and support you throughout. Kind regards Robert Lodge

Rated 5 out of 5 stars

I cannot speak highly enough of Lodge…

I cannot speak highly enough of Lodge Brothers Funeral Directors and the care, compassion and professionalism they showed our family following the loss of my Mum.

From the very beginning, Kerry and Suzette were absolutely wonderful. At what was an incredibly difficult and emotional time for us, they guided us through everything with genuine kindness, patience and understanding. Nothing ever felt rushed or impersonal, and knowing they were there to help and support us made a very difficult process that little bit easier.

A special thank you also goes to Daniel, the Conductor on the day of Mum’s funeral. He was exceptional — calm, respectful, professional and incredibly considerate throughout. Everything was handled with dignity and care, allowing us to focus on saying goodbye to Mum without having to worry about anything else.

The whole team at Lodge Brothers treated Mum and our family with the utmost respect and compassion from start to finish. At one of the hardest times in your life, having people around you who genuinely care makes an enormous difference.

Our heartfelt thanks to Kerry, Suzette, Daniel and everyone at Lodge Brothers for looking after Mum, and us, so well. I wouldn’t hesitate to recommend them.

21 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and for taking the time to share such thoughtful words. We are so pleased to hear that Kerry, Suzette and Daniel were able to support you and your family with care and understanding throughout the arrangements for your mum. We will make sure your kind comments are passed on to them. Thank you for choosing Lodge Brothers to care for your mum and support your family at such a difficult time. Kind regards Robert Lodge

Rated 5 out of 5 stars

Thank you for making such a difficult…

Thank you for making such a difficult time so easy to deal with , Ruth especially who was dealing with my mums funeral arrangements was great and so efficient. We would also like to thank Richard the celebrant who delivered the service perfectly, so much respect shown by all involved.

21 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased to hear that Ruth supported you so well with your mum’s funeral arrangements and helped make a difficult time a little easier. We will also pass on your thanks to Richard for conducting the service with such care and respect. Kind regards Robert Lodge

Rated 5 out of 5 stars

Lodge Brothers at Feltham were…

Lodge Brothers at Feltham were extremely friendly, sympathetic and professional.

I would recommend them to anyone.

10 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and kind recommendation. We are pleased to hear that our Feltham team provided such friendly, sympathetic and professional support. Kind regards Robert Lodge

Rated 5 out of 5 stars

Excellent ! Recomiendes !!

Lodge were excelent.
Very helpful, flexible, and catering.

14 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased to hear that our team was helpful and flexible throughout and that we were able to accommodate your wishes. Kind regards Robert Lodge

Rated 5 out of 5 stars

Jo was fantastic from the initial phone…

Jo was fantastic from the initial phone call, she was very sympathetic and very understanding. Myself and brothers were allowed to make decisions without pressure, Jo was always welcoming to the whole family when they came to the chapel of rest, on the day of the funeral your team was excellent with care and support allowing the day to go smoothly

7 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and kind words. We are pleased to hear that Jo provided such caring and understanding support, giving you and your family the time and space to make your own decisions. It is also good to know that the team looked after you on the day and helped everything run smoothly. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

Kind and thoughtful

Honestly, the most professional, kind thoughtful team @brentford. Thank you so much

7 July 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and kind words. We are pleased to hear that you found our Brentford team professional, kind and thoughtful. We really appreciate you taking the time to share your feedback. Kind regards Robert Lodge

Rated 5 out of 5 stars

We are all very pleased with the…

We are all very pleased with the memorial for our parents & for the finished result, thank you Lodge Brothers. Would definitely recomnend

19 August 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your kind review. We are pleased to hear that you and your family are happy with your parents’ memorial and the finished result. Thank you for placing your trust in Lodge Brothers and for your recommendation. Kind regards Robert Lodge

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