Lodge Brothers in Weybridge treated my mum with great respect and dignity from the moment she passed. Jo in the Weybridge office was caring, sympathetic and professional through every interaction... See more
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Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.
Ludlow House Ludlow Road, TW13 7JF, Feltham, United Kingdom
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What can I say about Lodge Brothers. The care, compassion and empathy received on the death of my husband was second to none. From the time he came into their care and finally to the service their professionalism was just superb. They gave him the respect he deserved, once again going above all expectations. Thank you to
Robert Lodge, Richard Leachman, Penny, Sharon and Natasha. The specialist hearse was just wonderful. I would highly recommend Lodge Brothers who made the worse time of our lives into something we can remember with love and a smile ❤️
Excellent customer service. Very respectful and really informative. Made the whole process straightforward and very thorough. Can’t fault them at all. A perfect experience all round. Thank you so much 😊

Reply from Lodge Brothers (Funerals) Ltd
Lodge brothers were absolutely fantastic from day one and I can’t thank them enough

Reply from Lodge Brothers (Funerals) Ltd
From the outset Mia and Emma at Lodge Brothers carefully guided me through this extremely challenging time in my life. Their professionalism and empathy were very much appreciated. Mia went out of her way to organise the details of the funeral and burial as I requested. They were very efficient and responded quickly to my emails and telephone calls. After the funeral I received a follow
up call from Mia she just wanted to check my own well being, I was most touched by her kindness.
Lodge Brothers certainly ensured that the funeral was both dignified and glorious.

Reply from Lodge Brothers (Funerals) Ltd
We appointed Lodge Brothers for our mother’s funeral arrangements and they were excellent. Elaine from the Sunningdale branch was lovely and handled everything with great kindness and respect. We couldn’t have asked for more.

Reply from Lodge Brothers (Funerals) Ltd
Thank you, to everyone at Barnes & Sons (London Shepherd's Bush branch of Lodge Bros) - the whole team guided myself and my family the whole way through a truly difficult time.
Deb - you made arrangements with my mum all those years ago; giving her great comfort that she'd be in great secure hands when the time would come for her to move on. When it did, you explained everything so easily and in such a friendly manner. You put me at ease knowing that mum's wishes would be upheld with the greatest of respect and dignity.
To Alastair - you conducted mum's service so elegantly yet with firm conviction, which really reflected mum's personality and aura. Thank you so much for helping us prepare for the service at every step, so she was remembered in a fashion that resonated with all who attended.
Thanks also to Kerry, Zoe and Rob, who all also played their past in making mum's farewell day a deeply heartfelt success.
If you're in the West London area, and have come to this inevitable moment, it's ok - get in contact with Barnes & Sons; they'll look after you and treat you with the soothing, authentic empathy and tact to help you get through this emotional experience.
Thanks again.

Reply from Lodge Brothers (Funerals) Ltd
With the help of the Lodge Brother's staff bureau in Ashford I had choosen the most desired memorial headstone that we wanted for my dear deceased mother (bless her soul) and they were very helpful in guiding us and completing all the relevant documents. I will recommend them to everyone who needs any assistance in that matter.

Reply from Lodge Brothers (Funerals) Ltd
i have used Lodge Bros before and again you fulfilled all your requirements and our wishes so caringly and professional
Alison for arranging , Steve for care and attention on the day and Jeff our driver - great team

Reply from Lodge Brothers (Funerals) Ltd
From start to finish we were handled with sensitivity by every member of staff we encountered. Our brother had a beautiful service at Mortlake which helped us tremendously at this difficult time.
Thank you for all that you did for us.
The Dineen Family

Reply from Lodge Brothers (Funerals) Ltd
Very sad time as lost our Brother suddenly. Lodge Brothers were very professional and respectful . They looked after us extremely well and took the worry out of all the preparation. Doing everything for us. Maaeka was particularly professional covering all the aspects we needed to give our Brother a befitting Funeral. I would definitely recommend Lodge Brothers. They were exceptional at a time that was very hard for all the Family. Thank you.

Reply from Lodge Brothers (Funerals) Ltd
Thoughtful kind and sympathetic staff always willing to give you 100 percent attention.

Reply from Lodge Brothers (Funerals) Ltd
Dignified, unfussy,quiety efficient, preciselybinformative...in essence exempalary.

Reply from Lodge Brothers (Funerals) Ltd
The staff were friendly and helpful and the process of choosing a gravestone was straightforward.
We were able to be at the burial ground when the stone was erected, and were impressed with the care taken by the installers.

Reply from Lodge Brothers (Funerals) Ltd
From start to finish we were treated with the utmost sensitivity, compassion and professionalism during a very difficult time. Julie handled all the arrangements with care, clear communication and a calming presence, she made a hard situation much easier for our family. Chris Howell, the celebrant, led the service with dignity, warmth and perfect timing, and the entire funeral team were respectful, attentive and reassuring throughout. We are deeply grateful for the thoughtful support and excellent care shown to our family and would highly recommend Lodge Brother to anyone in need of compassionate, professional service

Reply from Lodge Brothers (Funerals) Ltd
The greeting we received was very thoughtful and caring in both branches and our funeral went smoothly as a lot the arrangements were made to meet our wishes.

Reply from Lodge Brothers (Funerals) Ltd
Following my Mother's death, all the staff at Lodge Brothers were fantastic. Sympathetic, thoughtful, positive, and with an unerring ability to understand what mattered to us as a family, and what didn't in planning the time after her death, and then the funeral. Every family must be different in this way, and I'd trust all the staff I met to help anyone at this difficult time.

Reply from Lodge Brothers (Funerals) Ltd
Thoroughly professional compassionate and helpful throughout the whole process. Shannen Lewcock was brilliant at taking me through the process and making sure everything was covered. Kind compassionate and understanding. James the conductor and his team were superb on the day.

Reply from Lodge Brothers (Funerals) Ltd
Everything was professional and kind and sympathetic, understood exactly what the feelings were .
Helpful and encouraging when I was faulteting .
I would recommend Lodge brothers englefield gree 100%

Reply from Lodge Brothers (Funerals) Ltd
Angela and the team in the Northolt office are a credit to Lodge brothers, they make an unpleasant occasion as stress free as possible, would highly recommend

Reply from Lodge Brothers (Funerals) Ltd
Kind and gentle manner from first phone call. No rushing explaining each step. Nothing too much trouble, finding out about special vehicle. And arranging Celebrant

Reply from Lodge Brothers (Funerals) Ltd
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