Scot, Rebecca and Kacey have been great from the outset. No task has been too big and the support they have given has been amazing throughout. Rebecca and Kacey have been open with their communication... See more
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Review summary
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What people talk about most
Reviews shaping this summary
So just over 18 months ago we started with Logit and Scott was great in the initial set up stages. Over the last 12 months Kacey has held our hands and guided us expertly through an onboarding experi... See more
Company replied
A year ago we've partnered with TriSaaS to implement the RotaKing module for time management, and quickly discovered the system offers so much more. A year later, we’re excited to introduce the LOGI... See more
Company replied
We have recently started using the Rota King platform and so far it has been a great experience. Milena, our on-boarding specialist has been exceptional, easy to talk to and helpful on the numerou... See more
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Company details
Written by the company
Are you paying too much for software licenses and overwhelmed with managing multiple systems? triSaaS combine everything you need to manage tasks, compliance, maintenance, audits, scheduling, time & attendance, HR, procurement and more in one seamless platform. Used by leading companies in over 5000 sites across the UK, our award-winning technology empowers operators to do more with less and achieve better outcomes. From eSourcing to task management to rotas and HR – triSaaS offer cost-effective, easy-to-use software that deliver incredible impact and value to your business. Our flexible solutions can be used alone or combined on one powerful, fully integrated platform. Whether you are an independent hotel operator or multi-national conglomerate, we have a solution that meets your budget and needs. Our suite of solutions include: Contract Concierge: Powerful contract management software allows you to easily access and manage all contracts in one secure place. eSource Wizard: Purpose-built software allows procurement teams to easily analyse data, manage contracts and improve supplier performance. Logit: All-in-one solution automates existing processes, enabling you to turn everyday tasks into digital workflows that increase accuracy and visibility. Rota King: Flexible scheduling and HR software allow you to control labour costs more effectively, leverage all your resources and streamline payroll.
Contact info
34 South Gyle Crescent, EH12 9EB`, Edinburgh, United Kingdom
- +448448111451
- info@trisaas.com
- www.logit.co.uk
4.7
Excellent
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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A really good experience
The whole project experience of onboarding and follow through to having Rota King firmly established in our business was superb. Giorgia was a pleasure to deal with at all times - responsive, informative and able easily to adapt to the specifics of our required set up. She made us feel like we really had someone in our corner - true support. Thank you Giorgia!
13 August 2026
Unprompted review
New User
We have recently started using the Rota King platform and so far it has been a great experience. Milena, our
on-boarding specialist has been exceptional, easy to talk to and helpful on the numerous times I have contacted her about something.
The platform was slightly confusing at first but Milena was always available to help and had lots of patience dealing with various issues.
Overall a great team and platform that has saved us time and paperwork, I could not recommend them highly enough.
4 May 2026
Unprompted review
Reply from triSaaS
Thank you so much for taking the time to share your feedback! I'm delighted to hear that you're enjoying Rota King and that Milena has been so helpful throughout your onboarding.
It's great to hear that the platform is already saving your team time and paperwork. I'll be sure to share your kind words with Milena.
We really appreciate your recommendation and support!
Best,
triSaaS team
Giorgia did a fantastic job for all our…
Giorgia did a fantastic job for all our 5 hotels to move from Planday to Rota King.
She was always approachable and delivered all the tasks on time.
We wish her all the best in the future projects.
Yours truly,
Mohan Sinnadurai
Group Management Accountant.
7 August 2026
Unprompted review
Reply from triSaaS
Hi Mohan,
Thank you so much for taking the time to share your feedback! I'm delighted to hear that Giorgia made such a positive difference in moving all five of your hotels to Rota King.
I'll be sure to share your kind words with Giorgia. We really appreciate your support and wish you continued success with Rota King!
Best,
triSaaS team
Amazing experience
I've used a number of HR and rota systems over the years, and this is by far the most intuitive platform I've worked with.
As a first-time user, I found it incredibly easy to navigate, and everything felt straightforward from the start. Giorgia was amazing throughout the whole process, especially while supporting us with the opening of our hotel. She was always responsive, knowledgeable, and happy to help, which made the onboarding process smooth and stress-free.
A fantastic platform with excellent customer support. I'd highly recommend it!
2 August 2026
Unprompted review
Reply from triSaaS
Hi Juliette,
Thank you so much for taking the time to share your feedback! It’s fantastic to hear that Rota King has been such a positive experience.
It’s also great to hear how much of a difference Giorgia made during your hotel opening journey. I’ll be sure to share your kind words with her, she’ll be delighted to hear them!
We really appreciate your support and recommendation, and we look forward to continuing to support you as you get the most from Rota King.
Best,
triSaaS team
Logit on-boarding with Alexander
Great on-boarding experience for Logit with Alexander! Super helpful throughout and patient with all my questions, looking forward to using the system.
21 July 2026
Unprompted review
Reply from triSaaS
Hi Ciara,
Thank you for your fantastic feedback! I'm delighted to hear that your Logit onboarding experience with Alexander was so positive. I'll be sure to pass on your kind words.
We look forward to supporting you on your Logit journey!
Best,
triSaaS team
LOGIT - onboarding
We have just had our logit on-boarding over the past few weeks, it has been great, rebecca and team have been super helpful at every step.
the system itself is great and we have seen a real improvment already, super excited to see the long term effects.
2 July 2026
Unprompted review
Reply from triSaaS
Hi Harry,
Thank you for your fantastic feedback! I'm delighted to hear that your Logit onboarding experience has been so positive and that Rebecca and the team have been so helpful throughout the process.
Thanks again for taking the time to leave us a review.
Best,
triSaaS team
Rota King platform
We have been working with triSaas for almost 2 years, building our Rota King platform and it has been a very positive experience. Very collaborative from the start and every request has been met with a willingness to make it happen and at speed.
Initially Henri and Natalie led the way as our support, both fantastic, more recently Giorgia has been our prominent point of contact. Always available to help and has plenty of patience dealing with identical issues from various businesses! Her rapid response really does make a huge difference. Overall a great team and I could not recommend them highly enough.
1 July 2026
Unprompted review
Reply from triSaaS
Hi Paul,
Thank you for your fantastic feedback! I'm delighted to hear how positive your experience with Rota King has been over the past two years.
I'll be sure to share your kind words with Henri, Natalie, Giorgia, and the wider team. We really appreciate your continued partnership and support!
Best,
triSaaS team
Very disappointing experience
Very disappointing experience. Michael Gorol was unprofessional and rude when I called for support, and the platform is unnecessarily complicated. The biggest scam is that the contract automatically renews for another full year, which feels very unfair.
10 June 2026
Unprompted review
Reply from triSaaS
Thank you for your feedback. While we respect your right to share your experience, we feel it's important to clarify a few points.
Regarding your support call, we have reviewed your interactions with our team who handled your enquiries, and I can state with confidence that they were professional, courteous, and helpful throughout. Any suggestion of rudeness is simply not accurate.
Regarding the automatic renewal, this is clearly outlined in the terms and conditions agreed to at the point of sign-up. The auto-renewal clause exists to ensure service continuity, and we always recommend that customers review their contract terms before the renewal date if they wish to make changes. We are unable to grant an early termination in this instance, as we must apply our policies consistently to all customers.
It appears the negative review stems from dissatisfaction with the renewal policy rather than any failing in our service or support.
With over 8,000 locations actively using Logit every day and thousands of customers, we are sorry you found Logit difficult to navigate. We offer free by weekly training and a rich library of video and user guides. We are praised on a daily basis for the depth of functionality and ease of use, and we would be delighted to book you in to one of our free training sessions.
An excellect choice..
A really helpful team from consultation with Sophie, onboarding with Giorgia, nothing was too much hassle. Giorgia in particular listened to our requirements to ensure we got the best from the system and any issues that we had, she was right there to solve them for us, if something wasn't quite as we envisaged, she worked with us on a solution to ensure we were 100% happy.
30 June 2026
Unprompted review
Reply from triSaaS
Thank you for your fantastic feedback! We're delighted to hear you had such a positive experience. We'll be sure to share your kind words with Sophie and Giorgia.
Thanks again,
triSaaS Team
RotaKing Installation
From the start the company were very accommodating and listened to the needs of the university and offered solutions to streamline the platform to our needs.
The account manager Giorgia Ripanucci was extremely helpful
9 June 2026
Unprompted review
Reply from triSaaS
Hi Gabriel
We're glad to hear that you're loving RotaKing and that the installation went smoothly. We'll be sure to pass your kind feedback on to Giorgia.
Best
triSaaS Team
We have had a great experience
We have had a great experience with the team and the software from Logit. Onboarding was thorough and made easy for us, and so far the aftercare is looking just as good.
Big thanks to Kacey and Alex, as well as the rest of the team behind the scenes. You've been great.
4 June 2026
Unprompted review
Reply from triSaaS
Hi Mark
Thank you for your great feedback! We're delighted to hear you've had such a positive experience with Logit, and that onboarding and ongoing support have been smooth for you. I'll be sure to pass your thanks on to Kacey, Alex, and the wider team.
Best
triSaaS Team
We had a great onboarding experience…
We had a great onboarding experience with Logit. Rebecca and Kacey were amazing and helped us throughout our hotel opening journey!
1 March 2026
Unprompted review
Reply from triSaaS
Thank you for your great feedback! We're delighted to hear you had a smooth onboarding experience with Logit and that Rebecca and Kacey were so supportive throughout your hotel opening. I'll be sure to pass your kind words on to them.
Best
triSaaS Team
Giorgia and Sophie were amazing all…
Giorgia and Sophie were amazing all around in helping us onboard. Very patient and understanding all across the board!
18 May 2026
Unprompted review
Reply from triSaaS
Thank you for your lovely feedback! We're delighted to hear that Giorgia and Sophie were so supportive during your onboarding. We'll be sure to share your kind words with them both.
Best
triSaaS Team
Stress free transition
We had a great experience during the onboarding of the Trisaas Rota King system. Giorgia did an exceptional job guiding us through the process from start to finish. She explained everything clearly, was patient with any questions, and ensured that we fully understood how to use the system effectively. Giorgia's professionalism, knowledge of the system and supportive approach, made our transition to Rota King straightforward and stress free.
11 May 2026
Unprompted review
Reply from triSaaS
Hi Debbie,
Thank you for your wonderful feedback! We're delighted to hear that your onboarding experience with Rota King was smooth and stress-free. It's great to know Giorgia supported you so effectively throughout, and we'll be sure to share your kind words with her.
Thanks again
triSaaS Team
RotaKing & Logit On-Boarding
We have just launched our full estate on RotaKing & Logit. Having just finished the on-boarding with them, they have really set us up for success. We have had some challenges as is to be expected when launching the system. However , Giorgia has been excellent in being able to sort these concerns and queries. She has been available when we have needed her and nothing is too small a job for her. We now have a much better understanding of the system and we are seeing this reflected in our business performance.
Giorgia really is an asset to the company, thank you for all your hard work in helping us get setup.
12 May 2026
Unprompted review
Reply from triSaaS
Hi Stephen,
Thank you for your great feedback! We're delighted to hear the onboarding of Rota King and Logit has gone well and that Giorgia has been so helpful throughout. We'll be sure to pass your kind words on to her.
Thanks again
triSaaS Team
Prompt response and support from Giorgia
I spoke with Giorgia Ripanucci, who was beyond helpful. She looked into a matter that was ongoing and I needed it resolved same day. She was so easy to speak to and was able to give me the resolution. Her professionalism and amiability was very much appreciated. Thank you Giorgia
1 May 2026
Unprompted review
Reply from triSaaS
Thank you for your kind feedback! We're delighted to hear that Giorgia was able to support you promptly and resolve the issue on the same day - we'll be sure to share your lovely comments with her.
Thanks again
triSaaS Team
Rota King works really simply and…
Rota King works really simply and Giorgia was great to work with during onboarding
27 April 2026
Unprompted review
Reply from triSaaS
Hi Scott
Thank you for your review. We're delighted that you are finding Rota King simple to use and that Giorgia made your onboarding experience such a positive one. We'll be sure to pass on your kind words. Thanks again for your support!
Best
triSaaS Team
Continued benefits of using LOGIT
We’ve been working with LOGIT from TriSaaS for a few years now. LOGIT has helped significantly in managing operational checks within our UK estate. The support we get from the TriSaaS team is superb along with the ongoing product development
16 April 2026
Unprompted review
Reply from triSaaS
Hi Rob, thank you for your fantastic feedback! We're delighted to hear that you're enjoying using Logit and that it's helping to manage your operational checks. It's great to know you're benefiting from both our support and ongoing product development. We really appreciate your continued partnership!
Best
triSaaS Team
Having used Logit for the past 4 years…
Having used Logit for the past four years, the team at Trisaas have been consistently excellent. They actively seek feedback and, importantly, act on it, continually evolving the system to better meet operational needs.
Logit is now fully embedded across our hotel group and supports all areas of the business. It provides clear visibility of compliance across the portfolio and has become a key tool in maintaining our operational standards.
The team, including Chris, Marie, Michael and Mengmei, have been incredibly responsive and supportive throughout our journey. Their engagement and willingness to help have made a real difference.
Keep up the great work!
16 April 2026
Unprompted review
Reply from triSaaS
Wow! Thank you so much, Rob, for taking the time to leave such a fantastic review.
It's been a pleasure working with you over the past four years. We're delighted to hear that Logit has become such an integral part of your hotel group's operations and that our commitment to listening to feedback and continually improving the platform is making a real difference.
Your kind words about Chris, Marie, Michael, Mengmei, and the wider team mean a great deal. We'll be sure to share your feedback with everyone.
Thank you again for your continued trust and partnership. We look forward to supporting you for many more years to come!
Best
triSaaS Team
Great experience with triSaaS and Kacey
We recently onboarded Logit for our maintenance and health and safety compliance. We had a fantastic experience with Kacey who was so helpful and managed to accommodate all our needs. Logit is a great tool and has already made the job of managing compliance so much easier. I would highly recommend them
8 April 2026
Unprompted review
Reply from triSaaS
Hi Lawrence,
Thank you for your feedback, we're delighted you had a seamless onboarding experience with Logit and are finding it easier to manage compliance. I’ll be sure to pass your kind words on to Kacey - they’ll really appreciate the recognition!
Best
triSaaS Team
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