Madison Brook Reviews 

I’ve had a really positive experience renting through Madison Brook, and I’d particularly like to thank Callum for all of his help throughout my tenancy.

From the day I moved in, the service has been excellent. Any questions or queries I had were always answered promptly, and communication was consistently friendly, professional and efficient. It made the whole renting experience feel straightforward and stress-free, which I really appreciated.

Callum has always been approachable, responsive and helpful, ensuring that any issues or requests were dealt with quickly. It’s clear that he genuinely cares about providing a great service, which makes a great difference during the renting experience.

I’m very grateful to both Callum and the team at Madison Brook for making my tenancy such a positive experience, and I wouldn’t hesitate to recommend them to anyone looking to rent a property.

Thank you again for all of your support! :)

What a fabulous Estate Agency to deal with! From the start, communication and efficiency were in abundance with supportive words that instilled trust and belief that a sale progression was in strong capable hands. Becky, Tom & Claire were friendly, professional & knowledgeable. They kept their fingers on the pulse at all times for optimum progress. All these qualities contributed to a successful outcome that I truly appreciated. I can highly recommend this Top team! 👍

I’ve genuinely had the best experience with the team. From the very beginning, Tom showed me properties that were a great match and really took the time to understand not only what I was looking for, but also my personality and preferences.

Later on, Claire and Becky supported me throughout the entire sales process, making everything feel fast, smooth, and stress-free. They were incredibly friendly, warm, and always made me feel supported.

Having recently come from a negative experience with another agency, this was such a refreshing change. Looking ahead, I honestly wouldn’t trust anyone else to help me find a property or to handle anything property-related.

Thank you all so much for being such an amazing team and for your support throughout this journey. It has truly been appreciated.

Tom, Claire and Becky did a fantastic job of managing the sale of our flat. Very communicative and reassuring in what end up being a long process.

writing this email to recognize Natasha Dhillon’s effort and achievements in helping me solve multiple defects (including broken washing machine, radiator, extraction fan, window lock etc…) of the apartment identified nearly 6 months ago. The former person in her role left took 6 months to leave most problems unsolved, but Natasha got most of them fixed in about 1 month, especially arranging replacement of washing machine. This is really a big help and I really appreciate her assistance and diligence to make the apartment a better place to live.

Laura from Lettings was excellent throughout the whole process of managing our rental property. She was personable, professional, and always dealt with things quickly and efficiently. The entire process of moving in and moving out was handled seamlessly, which made everything far less stressful. Communication was always clear and prompt, and we really appreciated how smoothly everything was managed. We would highly recommend Laura to anyone looking for a reliable and approachable lettings professional.

We had a fantastic experience with Madison Brook - and in particular from Ed Whyte and Claire Delaney. The sale of our property was incredibly quick and easy, and the two of them were completely tireless in getting the transaction over the line. We could not recommend them enough.

I recently completed a property transaction with Madison Brook at Royal Victoria Dock, and I wanted to share my experience.

The process came with quite a few challenges along the way, but Tom Waite, Becky Lucas, and Claire Delaney were consistently supportive throughout. Their responsiveness really stood out—they were always quick to reply, provide updates, and keep things moving forward.

What I appreciated most was their proactive approach. They didn’t just wait for updates; they actively followed up with all parties involved, including the seller and solicitors, which made a big difference in keeping the transaction on track.

Despite the hurdles, their professionalism and dedication helped make a stressful process much more manageable. I’m very grateful for their assistance and would happily recommend their team to others.

We recently had a flat viewing with Tom Waite, and I felt it was important to share how exceptional the experience was.

From the outset, Tom’s attitude was professional, warm, and genuinely welcoming. He immediately put us at ease, which is rare in what can often feel like a rushed or transactional process.

What truly sets Tom apart is his willingness to go above and beyond. He didn’t just show us the flat, he took extra steps that made a real difference. He personally went to the concierge to arrange parking and helped us with permits, which showed initiative and care far beyond what we expected.

During the viewing, he explained everything clearly and thoroughly, ensuring we understood all aspects of the property without ever feeling pressured. His knowledge, attention to detail, and honest approach gave us real confidence.

He also took the time to step outside and show us the surrounding area, including the river views, which helped us fully appreciate the lifestyle the property offers, not just the space itself.

On top of all that, his friendly manner and constant smile made the entire experience enjoyable and stress-free.

Tom Waite is a credit to the agency, and he is genuinely the reason we are keen to continue working with them. Highly recommended.

I had a fantastic experience working with Madison Brook for the sale of my two flats in London. From start to finish, the team was professional, proactive, and genuinely supportive throughout what can often be a stressful process.

A special mention goes to Tom and Josh, who were both exceptional. They were always approachable, responsive, and kept me well informed at every stage of the sales. Their attention to detail and commitment to getting things done efficiently made a real difference, and I always felt confident that my properties were in good hands.

If you want a seamless experience with an estate agent, Madison Brook is the one for you!

From our first viewing to completion, Becky was extremely communicative and helpful. She guided us through each stage of our purchase and worked alongside both solicitors to make sure that we were all moving in the right direction. If there were any queries with the house, Becky engaged with our seller who answered all our queries in a timely fashion.

We would recommend this agency for your selling, letting or purchasing needs :).

A big personal thank you to Becky who helped us find our dream home and for Claire for supporting the purchase!

Before I moved into this flat, I had already requested several pieces of maintenance work for the furniture. Up until the day I moved in, the furniture still had not been fixed. I was only sent the property maintenance portal two weeks after moving into the property (two weeks into my tenancy agreement). This was also when my concierge first received my tenancy information, which should have been provided before I moved in.

I sent many follow‑up emails, but often received no response. I have repeatedly had to call the office to report issues that I had already submitted through the maintenance portal. These issues are usually acknowledged but no follow‑up action is taken.
I reported issues with the only two chairs in the property, as the height cannot be adjusted. This request was declined on the grounds that the chairs appeared that way when I viewed the property. There are many other items that still need fixing, despite the fact that I have now been living here for nearly three months. Although two contractors were sent to my flat, they often only looked at the issues and said they would report back to the company, but I have never heard anything further.

Overall, there are significant communication issues that need to be addressed and improved. I often feel very stressed about it without knowing who to contact and when will the issues be actually fixed.

Dawn Platt at Madison Brook, Twickenham has been outstanding from start to finish.
She took time to understand exactly what we were looking to achieve.
She asked the right questions. She listened carefully.
She offered clear, honest advice.

What stood out most:
Strong knowledge of the local market
Fast and consistent communication
Practical guidance at every stage
Genuine care about getting the right outcome

Nothing felt rushed and nothing felt pressured!

Dawn made the whole process straightforward and far less stressful than expected.

If you want an estate agent who understands your needs and delivers results, I highly recommend her. Easily one of the best in the area! 5*****

Received a great service from Laura at Madison Brook,she was so helpful and really helped me with all of my needs, wouldn’t hesitate to recommend! Great service !
Sharon

Becky and Tom know their stuff. Found me a buyer within a relatively short period of time in a tough market. With their and Claire’s (sales progressor) help we got to exchange in 5 weeks on a leasehold flat.

Having a sales progressor on the team is one of those roles that I’ve never experienced until now and would highly recommend having for anyone going through the process.

We bought a property through these people and stupidly allowed them to manage it for us
When it came up for contract renewal a couple of years ago we were messed around by someone who was clearly on work experience Josh or some such name . We lost 2 very good tenants on account of his over inflated assessment of the rental market
We lost a case against them at a tribunal which was not surprising however I do hope that an ongoing case did cause them some inconvenience hopefully not too minor!
Stay clear and use someone trustworthy
One star is too high a rating

Managing director wastes peoples time, told me I had an in person interview the following week with his operations director & I have emailed with zero replies after 2 weeks.

Just be honest in future.

Thanks

Truly excellent service from Becky Lucas and the team. Easy to deal with, very responsive and genuinely helpful. Buying property is always stressful so it was great to have someone like Becky to guide you through the process. Highly recommended!

I can't speak highly enough of Maddison Brook . The service has been great and the teams are knowledgable, stopping at nothing to help, it has made the process so much smoother.

I have worked with Aiden Lynch and his team for several years, and I have always found them to be exceptionally professional, reliable, and efficient. Their communication is clear and consistent, and they handle every situation with a level of expertise that makes our collaboration seamless. Aiden and his team have been invaluable partners on numerous projects, and I highly recommend them.