Marc-Antoine Barrois Reviews 

Lovely products,Lovely Customer Care, fast delivery

Excelent service and product!

Thank you for asking for my feedback. I would like to share one point that I believe is important for a brand positioning itself in the premium fragrance segment.

Unfortunately, the delivery experience significantly diminished the excitement and pleasure of receiving my purchase. The parcel arrived at the courier company’s local facility on August 2, and I was supposed to receive it on Monday, August 3. However, it is still sitting at their facility (August 9), with no clear solution or possibility for me to change the delivery.

What is particularly frustrating is that I cannot even redirect the parcel to another pickup point because the available pickup locations are constantly full. The situation is especially problematic in densely populated areas where very small pickup points, sometimes designed for only around 10 parcels, serve several large residential buildings.

In my experience, this courier company is among the worst in Poland. The lack of flexibility, overcrowded pickup points and inability to resolve a simple delivery issue are completely at odds with the feeling of exclusivity and attention to detail that I associate with MARC-ANTOINE BARROIS.

When purchasing a premium fragrance, the experience should begin long before opening the bottle. Unfortunately, in this case, the courier service became the weakest part of the entire experience and took away much of the anticipation and joy of the purchase.

I would strongly recommend reconsidering your courier partner in Poland if you want the delivery experience to reflect the prestige and quality of your brand.

The fragrance itself may be exceptional, but even a beautiful product can be overshadowed when the final step of the customer journey is handled so poorly.

I hope you will take this feedback into consideration.

Best regards,

I was absolutely delighted to receive a personal card, handwritten especially for me. It was so touching and made me feel like a truly special customer!

And the samples of your other perfumes that you kindly included as a gift made me realize that I want to buy those as well. I absolutely adore your perfumes!

Amazing smell🤑

I really love the smell but besides that all the personal touch from seller was very heart warming. Thank you!

Everything fine. Fast delivery. Nice Package

Thank you so much! All your products are excellent quality. Delivery is very fast! Thanks again!

Personal letter is alway a nice touch. Of course the product is the main focus and I can only say good things about it. Wonderful scent and the whole experience seem luxurious. My only remark is that the delivery time could be a bit shorter. Definitely will buy again.

This parfume is like a spring of my life.
It is unique.
I love it!
Thank you!

Exquisite signature perfume
Beautiful attention to details
Shipped quickly
Love this company

What a lovely surprise in my delivery a personal hand written note xxx

I’m really pleased with my choice! Not only did I receive a bottle of a unique perfume with a mesmerising scent, but I also got two free samples! Thank you so much for the quick delivery to Germany! The service was excellent.

Very fast delivery and the package experience was amazing. Thank you

Fantastic!

Well packaged. Speedy delivery and an amazing scent. Complex long lasting and a compliment stimulator !

Experience was excellent, absolutely loved the personalised card referencing a beautiful local park.

Super quick processing and delivery. The handwritten personalized card with my name and some nice words addressed to me made me smile. Will be back!

Great !! Really amazing product

Order easy👌delivery service exelent, I get card with hand writing wishes 🤩,Tilia is amazing parfume🥰