Market Cross Jewellers Reviews 

905
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the friendly staff members who provide truly exceptional assistance during all their in-store visits. Shoppers often describe the overall service as completely seamless, smooth, and professional from start to finish. People also love the remarkably fast delivery service and the secure packaging protecting their online orders. Buyers consistently appreciate the very competitive pricing across a wide and impressive selection of luxury items. Consumers note that transactions are handled extremely promptly and that communication remains clear throughout the process. Many individuals express great eagerness to shop here again for their future special occasion purchases.

What people talk about most

Product

Clients share positive opinions on product quality, praising the stunning design and excellent condition of... See more

Service

Consumers find service to be positive, highlighting professional, prompt, and efficient experiences both... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping times and secure... See more

Staff

Reviewers highlight positive aspects of staff, describing them as exceptionally helpful, friendly, and... See more

Price

Reviewers mention positive feedback about price, consistently noting that items are much cheaper than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Matt in their Middlesbrough store. From the first contact by email through to the store visit. Very friendly in store service, transaction handled very efficiently and promptl... See more

Rated 5 out of 5 stars

My Breitling purchased many many years ago from yourselves finally needed some attention i called in to (M/bro) Mathew examined my watch and explained i needed a new bracelet.He was able to work his... See more

Company replied

Rated 5 out of 5 stars

Called intoMarket Cross jewellers Guisborough to have watch strap repaired, it was going to have to be sent off for pin fitted ,this could take 6 weeks,lady in shop saidI could take link out of strap... See more

Company replied

Rated 5 out of 5 stars

I purchased several Swarovski items which were delivered promptly to the United States, much faster than items I’ve purchased closer to my home in Tennessee. Correspondence from Adam at Market Cross... See more

Company replied


Company details

  1. Fashion accessories shop

Written by the company

Since the first store opened in 1980, Market Cross Jewellers has grown to be recognised as one of the biggest independent Jewellers in the UK with 12 stores across the North East of England.


Contact info

4.8

Excellent

TrustScore 5 out of 5

905 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(905)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bteitling Chronomat

Fantastic experience,staff are so friendly and helpful,beautiful watch and great price,well recommended,i shop there regularly

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Dealt with Martin from the Middlesbrough store. Will definitely go via him specifically for thr lle next buy.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Just a big shout out to Market Cross

Just a big shout out to Market Cross , we spent a full day trying watches on for my sons 18th , and we finally found a watch he likes , we then asked the shop we were in to price match Market cross and they couldn’t do we went on line a purchase the same watch and a lot of money , it came 6 days later and was amazing , a big thank you

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I have bought from Marketcross in Morpeth on a number of occasions.
The choice of products are very good & the staff always go above & beyond.
I used the web shop last week for the first time, ordered Friday evening, and the charms arrived on Sunday morning!
Great choice/price & service!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service from Matt in their Middlesbrough store. From the first contact by email through to the store visit.
Very friendly in store service, transaction handled very efficiently and promptly.
I would not hesitate in going back to them or recommending them to others.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Great range of good value jewellery.

Great range of good value jewellery and very attentive staff willing to perform multiple requests to try different products. They gave sensible advice without being pushy and genuinely appeared to be more interested in finding the right solution for us ahead of making a sale which ultimately made us return to the shop after assessing other retailers in the area.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Watch shopping at market Cross.

Great variety of watches to choose from. The staff are amazing and very knowledgeable about their products. From a personal standpoint they are a company I’m building a relationship with and happy to recommend.
Ps
Always a cheeky little discount to be had , check em out

15 August 2026
Unprompted review
Rated 5 out of 5 stars

This company is so professional

This company is so professional. They keep in touch from confirming an online order to notice of despatch and ongoing journey to the end. I never hesitate to use this wonderful service and shop.

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Purchased a watch using their finance…

Purchased a watch using their finance which was an advertised method of paying. I completed the finance application and the purchase went through. I’m then emailed and told I can’t finance the watch because they won’t make enough profit if i pay that way.
So I now have a hard credit search on my history and no watch to show for it.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

I order an Edge sculpture

I order an Edge sculpture. I telephoned ahead to check if had it in stock and spoke to someone. They sent it from one of their stores. The sculpture arrived packaged well and in perfect condition. The sculpture is lovely. This purchase went well and I am happy with the service received.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Market…

I had a great experience with Market Cross. I ordered a Swarovski hedgehog online. It was a good price and it arrived in the post the very next day by Tracked 24. It was both the price and the quick, tracked mail that attracted me to the site. It arrived safely and in pristine condition and that was a big relief to me as the hedgehog is be a gift for a friend.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Bought a Hamilton watch for my husbands…

Bought a Hamilton watch for my husbands 60th birthday, it's absolutely gorgeous, I'm hoping my husband will love too next week. Fabulous customer service & delivery from Market Cross Jewellers definitely highly recommend, thank you 😊

20 August 2026
Unprompted review

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