Thank you for taking the time to leave a review Trever and we are very sorry to hear about your experience. Unfortunately, at the time you placed your order, we did not know there were issues delivering to Spain. Following Brexit, shipping to European countries has been tempestuous with things changing, country by country, every day. We are constantly looking into better solutions with a variety of couriers but, regrettably, shortly after you placed your order we found that our Spanish deliveries were not getting through customs so we had to make the decision to halt shipments so as not to inconvenience our customers, or leave us forced to wastefully destroy returned stock. My colleague responded politely and sympathetically to your email and apologised several times for the inconvenience, she also made clear that a refund was issued as soon as we were able and gave you a timeline for when you should see the money back in your account. You responded to her polite email with anger and swearing, which is not acceptable, despite this, she continued to answer your questions politely and in a timely manner. Unfortunately, we cannot control the time period for the refund to be processed as it is dictated by your bank. Again, we apologise for the inconvenience caused, I can assure you we are doing everything we can to service our European customers and take customer service very seriously. If the refund hasn't appeared in your account by now please get in touch with us via sales@metabolics.co.uk or +44 (0) 1380 812799 so we can look into this with urgency.