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Written by the company
Written by the company
Thalkirchner Str. 210, 81371, München, Germany
4.7
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 2 weeks
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I’ve had a very good experience with MITOcare. The quality of their supplements feels premium, and I appreciate the transparency they provide about ingredients.
What stands out most is their focus on customer care.
Overall, I would highly recommend MITOcare to anyone looking for high-quality supplements that you can trust.
Reply from MITOcare GmbH &. Co. KG
Thank you very much for your positive feedback.
Delivery was very fast and the product are great. I will order again.
I ordered 28th May and still no delivery. No update about delivery date. The email provided didn't work. The products might be good, shipping and customer service aren't in this situation.
We placed the order through a UK website, expecting delivery within 2–3 days. It was not disclosed that the item would be shipped from the Netherlands.
Reply from MITOcare GmbH &. Co. KG
Thank you for your review. We’re very sorry to hear about the inconvenience you experienced.
We’d like to clarify that your order from May 28th was shipped promptly on May 30th and, according to the tracking information, was successfully delivered on June 11th. We're happy to provide the tracking link for your reference – just let us know if you need it.
We’re also sorry to hear that you had trouble reaching us by email. We’ll double-check our contact channels to make sure everything is working as it should.
Please note that all our products are dispatched from Germany. Your order will not be dispatched from the Netherlands.
Thank you again for your feedback – it helps us improve. If there’s anything else we can do to support you, feel free to reach out.
Reply from MITOcare GmbH &. Co. KG
Dear Mrs Mercado,
Thank you very much for your feedback.
We have gladly reviewed your request.
Your order was dispatched on the day it was placed. Two days later, your order was forwarded to a shop for collection and was then ready for collection there.
As the parcel was not collected, it was returned to our warehouse.
As soon as we received the parcel, we sent it out again.
According to current tracking, the parcel will be delivered today. We will send you the tracking number separately by e-mail.
Best regards
Your MITOcare Service Team
Good quality products without nasties or fillers. They are expensive but you get a very good product in return, thank you!
My order hasn't arrived yet. It has been 3 weeks since I ordered it. Terrible customer experience.
Reply from MITOcare GmbH &. Co. KG
Dear Mrs Vale,
Thank you very much for your feedback. This is very important to us.
We have checked your request and can inform you that your order from 25/06/2024 unfortunately fell victim to a technical error, so that it was not correctly transmitted to our warehouse.
We have just taken over this transmission manually and dispatched your order as quickly as possible. Please note that your parcel may be held at customs for a short time.
If you encounter any problems when placing another order, please do not hesitate to contact us directly at info@mitocare.de. Here you can contact us 24/7 and we will reply within a few working days.
Best regards
Your MITOcare Service-Team
I received some capsules whose content was altered. Not edible. Very expensive. Waste of money
Reply from MITOcare GmbH &. Co. KG
Dear Ms. Logiurato,
Thank you very much for your feedback. Feedback like this is particularly important to us in order to improve our service.
We are sorry that you have received capsules that appear to be contaminated in some way. Our products are sometimes very sensitive and can change due to external environmental influences. In most cases, the capsules become discolored.
In such cases, you will receive a replacement product from us. Simply send us photos to info@mitocare.de and let us know which product is damaged. Ideally, you should also let us know the batch number or take a photo of it. You will find the batch number on the outside of the capsule cans.
We look forward to hearing from you and will be happy to replace the product free of charge.
Kind regards
Your MITOcare Service Team
I really likes the fact that the ingredients were all in one pill
They acted sinergically and offered to my brain what it was depleted of
Many, many thanks!
I will order from you again.
I’ve used Mitocare products for 8 months and I feel perfect. The thing I like mostly is safe ingredients, and I appreciate their care for customers.
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