AVOID AVOID Dreadful company, my partner bought a dress , completely wrong size arrived but they insisted on returning it to China at her expense. Slow communication, in the end out if frustration I... See more
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Emailed Modora "Enquiries@modora......." as they requested before returning an item and received a reply and return instructions. Returned item as per instruction provided (at own cost, no return lab... See more
Company replied
I bought the ‘Grey Metal Handle Shiny Clutch Bag’ which arrived really quickly and is a nice little handbag. Unfortunately one of the clasps on the hoop handle was twisted and wouldn’t close. I contac... See more
I was looking for a bag & came across this Company. I had never heard of them before & was a bit apprehensive as to what the actual item I'd ordered would be like, the reason I was, was because it wa... See more
Company replied
Company details
- #241 of 256 best companies in Ladies' clothes shop
- #118 of 123 best companies in Activewear shop
- #558 of 606 best companies in Clothing Shop
- #19 of 20 best companies in Jeans shop
- #8 of 9 best companies in Leather Coats Shop
- #35 of 37 best companies in Lingerie shop
Written by the company
Modora is a U.K. based premium apparel brand that combines the gentle tones of traditional Eastern wear with the glamorous beams of the latest Western trends. This vision is imbued within our entire fashion line to bring women the genuine appeal and comfort of a premier brand.
Contact info
4 Hockley Park Pitsford Street, Hockley B18 6PT West Midlands, B18 6PT, Hockley, United Kingdom
- 07498 713722
- Enquiries@modora.co.uk
- modora.co.uk
3.2
Average
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID AVOID Dreadful company
AVOID AVOID Dreadful company, my partner bought a dress , completely wrong size arrived but they insisted on returning it to China at her expense. Slow communication, in the end out if frustration I accepted a 25 % refund and threw the rag in the bin..still no refund though..AVOID AVOID
26 May 2026
Unprompted review
don't like m
2 June 2026
Unprompted review
Very poor quality
Very poor quality. Received a blazer that I ordered scrunched up in a tiny bag. Sizes are incorrect too. Ordered a 2XL and didn't fit my 'M' friend. Way too small. Had to wait a very long time before receiving the jacket too which I was hoping to where to the races.
4 June 2026
Unprompted review
This companies stock is all fake…
This companies stock is all fake Chinese rubbish. Literally trying to pass off Hugo loafers as real when you can clearly see they’re some Chinese made crap that probably cost all of £2 to make.
The loafers have absolutely no tags/markings on them. They came wrapped in a plastic bag.
The company’s refusal to send a shipping label when it’s clearly written in their own T&C’s is a joke.
I’ve had to contact my bank for a chargeback.
If you have any sense, you’d leave this company well alone
4 June 2026
Unprompted review
Poor quality,communication is very poor…
Poor quality,communication is very poor also.athe company is Uk based but delivery is from China,bear in mind if you want to return them must be done in China.Definitely I won’t shop again here.
19 May 2026
Unprompted review
Absolute shocking service
Absolute shocking service. I ordered a pair of loafers from the website on the 16th May.
There was no mention to say they were coming from China.
After 10 days, the shoes had only just left their facility in China, meaning I would not receive them in time for my holiday.
I have requested a refund. Will just wait and see what happens now.
16 May 2026
Unprompted review
On time delivery, all items received.
On time delivery. Everything was fine. Apart from one or two items everything was good quality.
12 May 2026
Reply from Modora
Thank you for your feedback! We’re glad your order arrived on time and that you were happy with most of the items. We appreciate your honest comments regarding the quality of a couple of products and will definitely share this with our team to help us improve further. We truly appreciate your support and look forward to serving you again soon!
Very quick delivery
Very quick delivery, the scarfs are a present and I'm very happy with the quality.
1 May 2026
Reply from Modora
Thank you so much for your lovely feedback! We’re delighted to hear you were happy with the quick delivery and the quality of the scarfs. We hope the recipient loves them just as much. Keeping you informed every step of the way is always our priority. We truly appreciate your support and look forward to serving you again soon!
NOT REFUNDING PAYMENT AFTER RECEIVING RETURNED ITEMS
Sizes were very inaccurate, I requested a return and refund and the company approved this. I have sent the items back the company have confirmed via email they have received the returns and will process the return. However 1 month later no refund had been received at all no responses to my emails or messages. Refund was issued finally after several attempts to contact and leaving a review on here, which solves my issue however will not be shopping here again due to the poor customer service, the refund should have been issues straight away on receiving returns not 4 weeks later.
23 March 2026
Reply from Modora
We’re sorry to hear about your experience and appreciate the opportunity to clarify.
Your returned items were successfully received and processed. A refund of £29.99 GBP for order #4288 was issued on May 2, 2026, as confirmed via email. Please note that refunds can take up to 10 working days to reflect in your account, depending on your payment provider.
If the refund is not visible after this time frame, we recommend contacting your bank or payment provider, as processing delays can occur on their side.
We regret any inconvenience caused and remain available to assist you further if needed.
Absolutely surprised by the quality of…
Absolutely surprised by the quality of the garments and fast delivery. Absolutely love the kimonos and can't wait to buy more!
24 April 2026
Reply from Modora
Thank you so much for your wonderful feedback! We’re thrilled to hear you were pleasantly surprised by the quality of our garments and speedy delivery. It means so much to know you love the kimonos — we can’t wait to welcome you back for your next order!
Really fast delivery and a lovely abaya.
14 March 2026
Reply from Modora
Thank you so much for your kind feedback! We’re thrilled to hear that you’re satisfied with the quality and craftsmanship of your abaya, and that it arrived on time, complete, and exactly as communicated. Keeping you informed every step of the way is always our priority. We truly appreciate your support and look forward to serving you again soon!
Reply from Modora
We’re delighted to hear that you’re happy with the quality and craftsmanship of the dress.
Your feedback is truly appreciated and motivates us to keep delivering excellence. We look forward to welcoming you back again soon.
Great hoodies
Great hoodies. Well made and a fab price. Also quickly dispatched and well packaged.
22 February 2026
Reply from Modora
We’re absolutely delighted to hear that you’re happy with the quality and craftsmanship of the hoodies.
We’re also pleased that you found them to be great value for money. Offering high-quality products at competitive prices is a key part of our commitment to our customers.
Your feedback is truly appreciated and motivates us to keep delivering excellence. We look forward to welcoming you back again soon.
Postage Not Refunded
I ordered a dress which was not suitable and was returned. The website says that you must inform Modora about the proposed return, which I did. I was then told to use the returns label in the parcel so was not sure of the point of notifying them.
The refund has been processed but without the incoming postage costs which are required to be refunded if the whole order is returned within 14 days. This is prescribed under the Consumer Contracts Regulations 2013 and cannot be replaced by a company's terms and conditions.
Not a happy first time customer experience.
16 February 2026
Unprompted review
Reply from Modora
Hi JSS,
Thank you for your message. We’re sorry to hear that you feel disappointed with your experience.
To clarify, we have responded to all emails received from your side, including the communication regarding your return and refund. If any of our replies did not reach you, we kindly recommend checking your spam/junk folder, as sometimes our responses may land there.
As for the postage costs, our policy (shared in our email correspondence) does not include a refund of the original shipping charges. Our dispatch partners do not reimburse outgoing shipping fees, and therefore these costs are non-refundable. Your refund has been processed in full according to our stated returns policy.
We always aim to be transparent and fair, and all relevant information was communicated during our email exchanges. If you would like us to resend any previous correspondence for your records, we would be happy to do so.
Kind regards,
Modora Team
Reply from Modora
Thank you so much for your wonderful feedback! We're delighted to hear you're satisfied with the quality. Wishing you continued comfort, style, and confidence with your new purchase. We truly appreciate your support and look forward to serving you again soon!
Molars,I ordered something 2 months…
Molars,I ordered something 2 months ago. Will not answer emails. Wrong tracking number.Will not refund my money.I have to wait for the delivery first.On they website the package has been delivered. But no one will contact me email or call
12 December 2025
Unprompted review
Reply from Modora
Just to clarify, we are not Molars. We’ve also checked again and couldn’t find an order under your name. Please share your order details or the email used, and we’ll gladly assist further.
On time, 5* indeed.
All items, I'm very please, someone, picked up. Thank you. All in Tactile. Being informed of timeline, thats precisely what I needed.
21 December 2025
Reply from Modora
Thank you so much for your kind feedback! We’re delighted to hear everything was on time, complete, and clearly communicated. Keeping you informed throughout the process is always our priority. We truly appreciate your support and look forward to serving you again soon!
super quality
11 December 2025
Reply from Modora
Thank you so much! We’re glad you loved the quality. Quality is our top priority. Wishing you continued comfort, style, and confidence with your new purchase. We truly appreciate your support and look forward to serving you again soon!
Reply from Modora
Thank you so much for your wonderful feedback! We're delighted to hear you're satisfied with the quality. Wishing you continued comfort, style, and confidence with your new purchase. We truly appreciate your support and look forward to serving you again soon!
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