morethan.com Reviews 16,022

It seemed like a pretty good policy and the price is very reasonable and very quick and easy to do

Easy site to navigate.
No hidden, awkward complicated questions.
First Vet site associated with morethan is excellent.

easy to use site very good quote and very competitive

Seemless - very clear information

Site was a bit of a mindfield. Filled in forms twice . Didn't know if it was right or wrong. No confirmation for a few days. Got there in the end.

Competitive price

Superb service all

Quick easy process with fair pricing

I was looking for some pet insurance quotes and Morethan was the better deal. It was cheaper than my current insurance and offers more for your money.

Easy to use good detail

Fantastic! The chap who helped me was excellent! So helpful! Cane/Kane/Caine sorry I can’t remember, but superb service! Thankyou

Very easy site

Purchased a policy (very good) at the weekend. Great customer support

I have been with more than for over 10 years for pet insurance. They have increased the policy over this time to over £100 per month. Even charged an extra £20 per month when we moved house, although it was a much better area. Granted my pet is older now but having looked online to start a policy with them as a new customer, they offered less then half the price I was paying, with the same cover! When I asked about this they would not honor the price for a new customer, and low and behold when my renewal came, it was an extra £15 per month. I wouldn't mind if it was a true lifetime cover but they don't cover pre-existing conditions after 9 years old anyway.

I have since received quotes for around 60% cheaper from other companies with BETTER cover, less excess and a higher yearly cover amount.

There is no loyalty for loyal customers, I have lost £1000s over the years being insured with more than. I should have moved as soon as my dog turned 9 as there was clearly no benefit to being a long standing customer.

Really disappointed 😞

I have been with Morethan for a number of years now and recently lost my previous dog which was also insured by more than and having made a number of claims for him without any problems, when I got this dog it was an obvious choice

Helpful person on the phone. No 5* because the online purchase didn't work, and there was no indication as to why until I spoke to someone on the phone. Other than that, good value. Hopefully, it will pan out if/when I need to use the insurance.

The product was very competitive priced. It was very easy to set up from the web page.

We had a policy with more than. Part way through our policy due to relocating we had non option but to cancel the policy. Due to us cancelling the policy they have now advised that they do not honour any claim which was made whilst the policy was open and therefore we need to pay these claims ourselves. I raised a complaint and got told by the person who rang me that they could only read to me the T&Cs and could not explain or discuss it further. The issue would need to be escalated which a response could take upto 8 further weeks. It’s already been over 4 weeks.

I will not have insurance with them again as this is a very deceptive way to con customers. When we took out the policy we didn’t know we would need to cancel part way through the first year. For reference the policy was active for over 6 months and all payments were made.