MyBuilder Reviews 

56,089
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,318 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its excellent service, making it easy to find reliable professionals for various jobs. Many people highlight the professionalism, friendliness, and quality workmanship of the tradespeople found through the service. The user experience is frequently described as simple and efficient, enabling individuals to easily post jobs, compare options, and receive prompt responses. However, some customers also noted concerns regarding unreliable tradespeople, including instances of unsatisfactory work, unfinished work, or unexpected price changes. A few other people also felt that the company could improve its vetting process for professionals and its responsiveness to reported issues.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising its efficiency and the quality of work... See more

Staff

Users describe positive interactions with staff, often highlighting their efficiency, professionalism, and... See more

Website

People report ambiguous experiences with the website, with many finding it user-friendly and a good platform... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers finding prices to be... See more

User experience

Customers had positive experiences with the user experience, finding the platform easy to use for posting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ekrem did a good job under difficult circumstances,. The old fence posts had rotted away at ground level leaving blocks of concrete in the way of new post positions. To remove that concrete would... See more

Rated 5 out of 5 stars

My late husband used to sort house hold repairs so when l had to have an electric meter rewired l was at a loss of who to use. I had used My builder last year for a plumber so l went onto their websi... See more

Rated 5 out of 5 stars

Used My Builder for the first time. The process was simple explaining my job and sending a picture. Within a short period of time I received details of builders and I could review their previous revie... See more

Rated 5 out of 5 stars

I would highly recommend Callum, he came when he said he would, got straight on to the job, made a nice job, cleaned up after himself and did it at a reasonable price. I would make Callum my first ch... See more


Company details

  1. #137 of 202 best companies in Online marketplace
  2. #5 of 11 best companies in Internet marketing service
  3. #2 of 5 best companies in Review site

Written by the company

Hiring a tradesperson when you need one isn’t always easy. MyBuilder is the reliable way, helping you hire the right tradesperson for your job. Post your job for free to access tradespeople with the skills you need and get responses from those who want to do it. You choose who you want to chat with. Thanks to MyBuilder's feedback system, you can read reviews from previous customers, allowing you to make an informed choice about who to hire. Review profiles, work history and feedback before making a decision about who to chat with. Only tradespeople you have chosen can contact you.

MyBuilder.com

Written by the company

✓ Post a job for free
Post a job and MyBuilder alerts relevant tradespeople in your area. It’s easy and it's free.
✓ Tradespeople respond
Get responses from suitable tradespeople who are interested and available.
✓ Review and choose
Browse profiles, work history and feedback before choosing who to share your details with.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

56k reviews

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4.3

All reviews

(56,089)

2,290 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I used this service for the first time

I used this service for the first time, found it very simple to navigate and very efficient. I had carpet fitters within the hour who could fit by the end of the week. I have used other sites but not as good as this one. Great communication very impressed.

25 July 2026
Rated 1 out of 5 stars

Avoid using this platform

Avoid using this platform.
We recently had a quote for a new driveway that was worryingly cheap, but we decided to go ahead seeing as the builder was new on the site and the my builder platform offered a new builder promise guarantee. The builder wanted £1400 for parts which we paid, he then turned up ripped up our garden with a pickaxe and left it in a very unsafe state for us and our young child to get in and out, and he never returned and stopped answering his multiple phones for weeks. But we were not overly stressed by the situation as we had the my builder promise. So we hired another builder as the garden was clearly to unsafe for a child to get in and out, and had to get a loan out as he was charging £2000 more then the original builder. After weeks of waiting and sending and sending over so much proof, Today I had an email from my builder platform saying they would not help any further as we got a 2nd builder in to fix it all which is crazy as we had no choice but to do this as quickly as possible (they also told us on the phone it should be fine to sort it as it’s unsafe) They are also saying they won’t help as we paid him £1400 for the work but they would only help if that was for parts, even tho we sent them proof it was paid for parts. We have been scammed by the builder and feel we have been scammed by the platform. Our next step is we will be taking both the builder and my builder to court.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

It was so easy to find a plasterer for…

It was so easy to find a plasterer for the jobs that we need doing. Thomas who did the one ceiling was very good. He turned up on time as was an excellent worker and I can thoroughly recommend him to other customers

12 July 2026
Rated 5 out of 5 stars

Chris from C&S did a wonderful job he…

Chris from C&S did a wonderful job he fitted a new loft ladder and hatch quickly and efficiently and tided up when he finished He arived when he said he would and charged a competitive price for the job . I have no hesitation in recommending Chris and am now considering calling him back to board the loft . Thanks Chris well done!

27 July 2026
Rated 5 out of 5 stars

Booked a locksmith through my builder

Booked a locksmith through my builder. James arrived on time, very good price, friendly,polite,helpful, would definitely hire him again.
Doing this through my builder gives a lot more constant just picking someone through yellow pages, etc.as the tradesman are vetted.
I have used my builder on many occasions, and have received excellservices every time..well done my builder.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

KB Buildings & Developments Ltd

KB Buildings & Developments Ltd
Completed my bathroom after 8 days beautiful job everything asked for I got waterfall shower riser comfort toilet nice sink tap & cupboard matching brushed polished brass taps shower towel heater rail all guys in job tiler great job , plumber superb , plasterer faultless Cain did great job lighting dry lining all uneven walls all pipe work all new completed without any issues … cleaned up after there selves each night worked exceptional .. got fabulous walk in shower & bathroom lighted mirror …All rubbish removed from outside after the job 100% reliable genuine 10/10

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Dan was brilliant.

Dan was quick, efficient, exceptionally helpful explaining everything as he went along. Giving his professional views at every moment. His work was superb. Absolutely 💯 wonderful in every respect. Thank you.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Front boundary fence.


Ekrem did a good job under difficult circumstances,. The old fence posts had rotted away at ground level leaving blocks of concrete in the way of new post positions. To remove that concrete would have meant additional digging which was not possible due to the proximity of a sewer line. New positions were found that allowed the three posts to be in a straight line.
Fence is still to be stained.

24 July 2026
Rated 5 out of 5 stars

Electricity meter rewire

My late husband used to sort house hold repairs so when l had to have an electric meter rewired l was at a loss of who to use. I had used My builder last year for a plumber so l went onto their website and asked for Electricians to get in touch. Chris ( C J Electrics ) got in touch with me within the hour explained what l needed doing & sent a few photos to him , he gave me a price which l found quite reasonable & he arranged to visit the same afternoon he had just finished his previous job at lunch time so that was good. He arrived on time went over what he was going to do which he did in a timely, tidy manner. Would use My Builder again and Chris’s telephone no is on my file if l need any other work done.
Thank you

24 July 2026
Rated 5 out of 5 stars

The platform is great

The platform is great, finding tradespeople is so easy now.
You still have to pay attention on the tradesperson you choose, but the platform makes it easy.

24 July 2026
Rated 1 out of 5 stars

I found a Tradesman on My Builder site…

I found a Tradesman on My Builder site and they scammed me. I reported this to My Builder as i got the Tradesman off their site. My Builder was not helpful, and took no responsibility to investigate the Tradesman. They told me that they would monitor the Tradesmans future reviews and I should go and claim my outstanding money through a Small Claims Court. I would not recommend getting a Tradesman off their site. Use Checkatrade as they are so helpful and supportive.

29 June 2026
Unprompted review
MyBuilder logo

Reply from MyBuilder

Hi Cassy

Thank you for taking time to leave us feedback.

We are sorry to hear of your negative experience with a tradesperson from our site.

While hiring through MyBuilder can significantly reduce the risk of issues, regrettably, there can still be rare occasions when things don't unfold as expected, and we are sorry that you encountered such an instance.

We are also sorry to learn that you feel our customer service team has not been helpful. Whilst you have already contacted us and we've replied with advice & information, please don't hesitate to get back in touch should you wish to do so.

You can contact us at :- https://support.mybuilder.com/s/contactsupport

Kind Regards,
The MyBuilder Team

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