Hometouch Care Reviews 

I had two carers from this company and both were amazing. The lead manager always checks on service provided and quick to resolve any issues

Finding a short term live-in carer for my elderly Father being released from Hospital was a daunting task and I approached Guardian Care (now known as Hometouch Care) as they had been recommended by a friend.

From my very first phone conversation with a Care Advisor I was impressed by the amount of information she gathered about my Father’s situation.

I was then contacted by a Clinical Care Manager. As well as discussing my Father’s medical needs, she was interested in him as a person - his likes/dislikes regarding food, his hobbies, interests, personality etc and his daily routines.

The Clinical Care Manager then visited my Father in Hospital so she could finalise the care plan, which also gave her the opportunity to speak to medical staff about his needs and my Father himself, as well as visiting his home before he was discharged.

We were able to ‘interview’ two potential carers, via video, before deciding on an appointment.

Having the same live-in carer for 7 weeks gave us consistency and the reassurance that my Father would be safe and well looked after. Her daily reports were useful in updating us on his progress. He was supported with personal hygiene, daily exercises and walks around his garden. She also took care of the housework, cooking, laundry and shopping as well as helping look after his dogs! With the carer’s help, support and encouragement - and my Father’s own determination - he is now in a position to live on his own again with a brief visit each day from a local care company.

I would recommend Hometouch to anyone looking for care and cannot thank them enough for the support they have given our family.

Efficient, Fast, Friendly, Thoughtful & Personalised Service...not expected but greatly appreciated. In fact, totally amazed with their response. They took the time to listen to our situation/allowed us to view the most suitable Carer Profiles & speak to them before making our final decision. After a year, we finally got time to ourselves for a week...no fuss or drama...Thank You x

We were looking for live-in care for my 88 year old Dad. Hometouch provided fast effective care options and visited Dad for an initial assessment. The carer has been brilliant. Professional, caring and just what Dad needed. Hometouch also provided cover options and were always available to discuss Dad's ongoing needs. I would recommend Hometouch for those seeking an alternative to a residential care home.

HomeTouch flagged my original review in January as 'defamatory' which meant it was hidden from public view, and I still haven't received the outcome of it so I deleted the original review and have written a new one which doesn't go into specific detail. Defamatory means producing a false statement that causes serious harm to the reputation of the claimant. My original deleted review was 100% my true experience, and I did flag concerns directly with HomeTouch. I hope people reading this review draw their own conclusions as to why HomeTouch requested my original review to be hidden.

That aside, I just want to reiterate how horrendous my experience was with HomeTouch. The experience with a particular carer was so bad, but I won't explain exactly what happened as I don't want my review to be withheld again. There were operational issues with HomeTouch themselves, including the supply of PPE, responsiveness to correspondence, limited choice of carer, and the timeliness of finding care. They denied certain things when they responded to my original review, however I stand by what I said and I have my own evidence to back it up. They can deny as much as they want but I know what went on.

If I have to say something positive about HomeTouch it's that the staff were generally pleasant. It could also be that the quality of service I received is their normal standard and therefore in their eyes they don't believe there was anything wrong.

It is disappointing that HomeTouch treats their 'documented records' as 100% fact. I did query their 'photographic evidence' about missing PPE, and am still awaiting a response to my most recent email about it. I was also not granted access to my mum's care notes as promised, so I have no idea whether the care worker's 'documented records' reflect what I experienced and witnessed.

In an ever-changing world, it is a relief to find a care provider who has remained consistent and professional throughout. We have used Hometouch for the past 18 months. Courtney our Care Account Manager is outstanding. She responds quickly and efficiently and has sourced a couple of wonderful carers for us. I would not hesitate in recommending them.

I've now used Hometouch's Courtney for 4 separate carers and each time she has been the most professional Account Manager I have dealt with.

Excellent customer service and all the carers have been fabulous.

Would always use

Esther came to help us with end of life care for our dear friend who had no family. She treated her with the greatest respect and saw to her every need with compassion , gentleness and love. She recognised how important it was when to assist a little more with a drink or offer of food and when to be there just to ‘be there’ Esher went above and beyond - checking that others did their role properly even when she didnt need to. She really cared . Despite some trying times dealing with the situation we trusted her with our dear friend and she was with her at the end. We could not have asked for more. From a complete stranger to a most welcome and appreciated dear Samaritan in just 9 days . Thank you from the bottom of our hearts .

Hometouch is reliable, takes care of her carers and always keeps in touch.

I had two live in carers, not together, over the 6 months with Hometouch and because of this my Mum was able to be at home and was cared for by professional, caring ladies who were full of kindness and a great support to myself and I can’t praise them both enough. Thank you also goes to Steven for finding these carers to suit my Mums needs.

We’ve been having live in carers for the last 4-5 years and have had some wonderful people.
The co-ordination from Courtney is excellent and the carers like her too, so that makes things a lot easier.
Both my parents were able to stay at home until they died, which was their greatest end of life wist, and now my stepdad is having the same home support that they had, with some of the same carers .
The fact that 4 Hometouch carers were at my dad’s funeral speaks volumes. They have become like friends.

My 88 year old mother with dementia and no mobility so needs a hoist, has been consistently well cared for by Hometouch live-in carers for at least 4 years now. My mother is content and happy being able to stay at home and being well cared for all of her needs. The family are very happy with the excellent quality of care provided by the lovely carers and the service the whole team at Hometouch provide. Communication is very good and the team are attuned to our mother’s specific needs. The family are an active participant in the process of care and we can rest assured that our mothers’s needs are central. They have dealt with any concerns (which are very few) efficiently and professionally. I highly recommend Hometouch.

I cannot commend Hometouch agency enough. Customer service is top notch-respectful, available but unintrusive. They dealt with any query rapidly & effectively from the initial inquiry through to completion of provision. They were all so accommodating with our changing circumstances during such a stressful time.
My dad has been completely devastated by his stroke and very difficult to manage since. His wish was to be at home. Hometouch made this happen and paired us up with Mario (Marian). He has been an absolute Prince among men and there is categorically no way we would have been able to achieve this without him. Dad’s behaviour has been extremely challenging at times and his needs very difficult to meet, yet Mario has managed every single one with humility, respect, humour, strength and kindness. He has made delicious food, kept the place as tidy as possible and been patient and respectful of dad even when his behaviour became extremely difficult to manage.
They are all hands down No. 1 in my eyes and I will be forever grateful they enabled me to make more positive memories with my dad 🙏❤️

My elderly father has dementia, we have been using Hometouch for over two years. Dad has regular carers that live with him and know he’s needs and routine. This is a great relief for the family as dad is not ready yet for a care home. Being in his own environment helps and having carers we can trust means we as a family can relax knowing he is happy.
Tracey Chapman our clinical case manager is always there for any advice we may need and has regular visits to dad.
I would highly recommend Hometouch for live in carers

Hometouch has provided a live-in carer for my mother for more than 2 years now, enabling her to remain in her home of the last 50 years when the alternative would be a care home, thus enhancing the limited quality of her life. I like being able to speak to carers before they are employed, to discuss my mother's particular needs and get a feel for whether she will like them, and have been very pleased with all of the carers supplied to date, indeed several have become like family. Our clinical manager Tracey and our accounts manager Steven are both very helpful and react quickly to any requests from us. Overall, in difficult circumstances, Homecare has helped with every aspect of my mother's care, and I am very grateful to have found them.

We’ve had the pleasure of working in partnership with My Home Touch for a long time, and they have been an excellent partner. Together, we’ve supported many clients looking for live-in care, and the collaboration has always been smooth and professional.

The team at My Home Touch communicate clearly, respond promptly, and always put the clients’ needs first. Their dedication to high-quality care and partnership working makes them one of our most valued and trusted partners.

We look forward to continuing our strong working relationship and supporting more clients together in the future.

Unwavering Support:
When you are recruited and assigned to a client's home it can be a bit overwhelming, you question how you are going to be received and nothing is as reassuring as having the recruitment personnel team (Laura Gray) follow up regularly to check on how you are settling in.. The clinical team ( assigned to each client and carer) has not only followed up on the client work but have made it their duty to look after you as a carer, regular visits/supervision have been in place where you discuss your work and the challenges you might be facing (confidentiality key)for both client and carer. I have recently worked with Tracey Chapman (Clinical Manager) whose tirelessly dedication and support to client and I has been priceless, Hometouch is simply a phone call away :)

The person who interviewed me was very helpful she supported me in every aspect that needed attention she really went out of her way to make me feel welcome She also had a follow up to check how I was settling in.

I have been working with home touch for a little while now. I must say i have had great support right from the get go. I love how the company operates and simplifies the self-employment experience. The care managers i have worked with so far are very supportive alongside the rest of the team.

My recruitment with Hometouch was quick and straightforward. It didn’t take me a longtime to have all my documents verified and I was ready to start working.