Myprotein Reviews 

222,093
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 26,145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently point out the exceptionally fast delivery service, noting that online orders always arrive promptly and in remarkably excellent condition. Consumers are also thrilled with the fantastic product variety, deeply praising the delicious flavors and reliable quality of the protein snacks and drinks. However, some people mentioned experiencing frustrating issues with missing items from their deliveries or occasionally receiving damaged packages during transit. Some reviewers were not happy with clothing sizing limitations or noted that certain popular products have significantly increased in price recently.

What people talk about most

Product

Users describe positive interactions with product, highlighting that items such as the clear whey juice,... See more

Delivery service

People report positive experiences with delivery service, often highlighting the remarkable speed and... See more

Quality

Clients share positive opinions on quality, consistently highlighting delicious flavors, good fabric, and... See more

Order

Reviewers share mixed feedback about their ordering experience. Many customers praise the seamless process... See more

Price

Consumers find price to be positive and consistently report satisfaction with competitive and affordable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I thought this was great value for money. I bought a kilo of unflavoured soy protein so I can use in savoury and sweet dishes. Delivery was much quicker than expected. The reason I did not choose 5 s... See more

Company replied

Rated 4 out of 5 stars

This company is very easy to order from. Items are dispatched quickly and arrive well packaged. I had to return an item of clothing but this was easy to do. Only issue I had was paying a return postag... See more

Company replied

Rated 4 out of 5 stars

Good delivery time and a quality product. The chocolate whey and collagen is good quality and mixes well. However, I find it too sweet - perhaps a dark chocolate version would be a welcome in the fut... See more

Company replied

Rated 4 out of 5 stars

I had to message about my order as it was still in the processing stage instead of dispatched however they were really good and got on to it straight away, the exact service i love. As for the product... See more

Company replied


Company details

  1. #174 of 234 best companies in Fitness and nutrition

About Myprotein

Written by the company

MYPROTEIN

Helpful links



Best Sellers Protein Shakes Vegan Clothing Customer Service Clearance Multibuy

About us

We’re a leading sports nutrition brand, delivering a range of quality products including protein powder, vitamins and minerals, high-protein foods, snack alternatives, and performance clothing.

At Myprotein, our aim is to fuel the ambitions of people across the world — making the best in sports nutrition available to everyone, whatever their goal. We pride ourselves in providing a broad selection of products at exceptional value to power this, including a range of dietary needs including vegetarian, vegan, dairy-free and gluten-free, so any customer can enjoy the benefits of high-quality nutrition.

We produce everything in-house, cutting our third-party costs to deliver great prices, and guaranteeing the greatest quality. We’ve invested strongly in state-of-the-art production facilities and advanced testing measures to make sure we deliver on purity promises, and can be sure that everything leaving our warehouse meets the highest standards.

While specialising in quality sports nutrition products, we’ve also created a range of sportswear with cutting-edge designs and performance fabrics to support anyone, anywhere, as they strive to reach their goals.

We’ve got a large and growing community too — that’s why we share the latest and most-important nutritional know-how across our blog and social media, with recipes, workouts and everything in-between, so that we’re supporting our customers at every stage in their fitness journey.


Contact info

  • Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ, Manchester, United Kingdom

  • myprotein.com

4.3

Excellent

TrustScore 4.5 out of 5

222k reviews

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4.3

All reviews

(222,093)

25,312 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
clear

Rated 5 out of 5 stars

Excellent quality and excellent service

I recently purchased supplements from My protein and have been very impressed with both the product quality and the overall service. The ordering process was straightforward, delivery was fast, and the products arrived well packaged.

The supplement itself is excellent quality and exactly as described. It mixes well, tastes great, and has become a valuable part of my daily routine. I also appreciate the clear labelling and detailed nutritional information, which gives me confidence in what I'm buying.

Bulk consistently offers great value for money without compromising on quality. As someone who takes fitness and nutrition seriously, I find their products reliable and competitively priced.

Overall, a fantastic experience from start to finish. I would highly recommend Bulk to anyone looking for high-quality supplements and excellent customer service. I will definitely be ordering again.

4 June 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars

Myprotein perfect - delivery not so perfect.

Myprotein has been my go-to supplement brand for a while now, and I’ve ordered from them multiple times. I’m consistently impressed with the quality of their products, the careful packing, and how well they keep you updated on your order status. Orders are usually despatched quickly (often next-day) and arrive well-protected in nice packaging.
Unfortunately, the experience is let down by the courier they use — Evri. Their handling is consistently poor. Packages regularly arrive beaten up, thrown over my back gate, or launched at the doorstep. In the last year, I’ve only had one order that arrived in decent condition.
To be clear, this is not Myprotein’s fault — it’s entirely down to the second-rate service from Evri. I’m sure many other customers would happily pay a little extra for a more reliable delivery option like Royal Mail or UPS instead.
Overall, great company and great products — just a shame about the delivery partner.

7 June 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 2 out of 5 stars

Dispatched means nothing, terrible customer service basics

I placed an order and it eventually showed as DISPATCHED but not delivered. After two weeks I enquired about it through their overly-covert messages system but they kept avoiding my questions (“WHAT has been dispatched?”). It appears they don’t have the product- Clear Vegan Protein Apple and Elderflower- in stock, nothing has been dispatched (?!) and they don’t know when it will be. Horrendous customer service and a bit of a scam. I wanted this on hand for an upcoming surgery. Happy to take your money but not answer questions directly. I suspect any reply here from them will be ambiguous and unhelpful as well. Strongly would recommend to avoid and shop elsewhere.

6 June 2026
Unprompted review
Myprotein logo

Reply from Myprotein

Hi,

Thank you for taking the time to leave a review.

We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trustpilot account?

We look forward to getting this resolved.

Kind Regards,

Sam

Rated 5 out of 5 stars

Great products from the clear whey…

Great products from the clear whey protein shakes that taste amazing to the protein cookies that help fill a hunger void after the gym! Delivery is quick and easy as always can’t fault MyProtein. Already got my next shopping list ready

6 June 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars

Clear vegan blood orange protein shake…

Clear vegan blood orange protein shake is the best I have ever tasted and I have tried most flavours. I t has a clean really fruity taste just like freshly squeezed orange juice and it's hard not to keep having another one.

2 June 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars

Best Creatine I’ve Tried – Fast Delivery Every Time

I’ve tried a lot of creatine products over the years, but THE Creatine (Creapure®) from Myprotein is easily the best I’ve had. The quality is outstanding, it mixes really well, and I’ve noticed a clear improvement in my strength, performance, and recovery since using it.

What also stands out is how fast the delivery is. Every order arrives quickly, is well packaged, and the whole process is hassle-free from start to finish.

If you’re looking for a premium-quality creatine from a company you can rely on, I highly recommend THE Creatine (Creapure®). Excellent product and excellent service.

5 June 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars

This is my first foray…

This is my first foray into supplements, and I loved the way that Myprotein handled it: really clear labelling, super fast delivery, good deals, and the taste is actually amazing! I'm hooked already and will continue to stick with Myprotein.

4 June 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 1 out of 5 stars

Stay well clear of this company.

Purchased clothing and were unsuitable so I returned, I received email confirmation my order had been received on 11th May from my protein. It is now 4th June and no refund as yet, I have been on numerous times and raised a complaint and each occassion they advise me to give it another 3-5 working days. The Customer Relations Executive Natalia looked at this for me and advised that she had this matter resolved and guess what refund would take another 3-5 working days. That time has passed and still no refund, I have given this company ample time to process my refund. I will now be raising a claim through paypal to get my money back. From my personal exoerience I would recommend people avoid this company. The excuse they used for this delay was that the order had been scanned into the warehouse but not scanned through as a refund as yet. This is not an acceptable excuse.
Stay well clear!

11 May 2026
Unprompted review
Myprotein logo

Reply from Myprotein

HI Betty,

I am really sorry about your recent experience.

I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia

Rated 5 out of 5 stars

The best

Vanilla whey tastes like a milkshake, clear whey vimto tastes like vimto. No complaints!!

4 June 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars

Amazing protein

Amazing protein. Got the clear one, black cherry flavour. Was truly surprised by how easy to drink it is, and tasty. Well done, will be buying again.

3 June 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 1 out of 5 stars

Money not refunded even 2 months later

Very disappointing experience. I returned several items due to wrong sizing and paid for the return shipping myself, using the correct label generated. The shipping company finished the delivery back to the Myprotein, yet nearly two months later I still have not received my refund.

I also reached out through the website's messaging, but never got proper help or a clear answer. Holding a customer's money for this long with no resolution is simply not acceptable.

A very unserious company. I would not order again. Please return my money.

22 April 2026
Unprompted review
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 4 out of 5 stars

Strawberry/kiwi clear whey protein

I have ordered the strawberry/kiwi protein powder many times and it is my favourite - tastes good and dissolves entirely leaving a refreshing juice. Delivery comes fairly quickly and the website is easy to manoeuvre. The only drawback I have is it is on the expensive side.

1 June 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards, Natalia

Rated 5 out of 5 stars

Great

Had been on a break from MP due to previous delivery problems but their products are too good.
I love the vimto clear whey & the protein wafers are the only sweet treat that actually tastes like a treat!.
So im back & thankfully they used Royal Mail
Next day delivery & updates all the way.
I hope this continues because their products are the best ive tried.
Vimto clear whey with ice cold water is just like still Vimto
Add in some sparkling & i couldn't tell the difference from the real deal
Recommend these products highly

3 June 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 1 out of 5 stars

Paid, cancelled, no refund and contradictory information

Paid an order via Multibanco (order 754977859). The amount was debited instantly from my bank account, but the order was later cancelled by MyProtein with no delivery and no refund.

Despite all evidence provided, MyProtein claims that they did not receive the funds.

However, my bank investigated the transaction, contacted MyProtein, and was informed during that investigation that MyProtein confirmed receipt of the funds.

MyProtein is therefore providing contradictory information: they state to me that they did not receive the payment, while at the same time confirming to my bank that the funds were received during their investigation.

The order was cancelled, I have not received the goods, and I have not received a refund. The issue remains unresolved despite clear evidence.

29 April 2026
Unprompted review
Myprotein logo

Reply from Myprotein

Hello Tatiana,

Thank you for taking the time to leave your review.

I am truly sorry to hear about this issue. I have taken a look into this and I can see this has now been handled by our Customer Relations Team for you.

Should you happen to have any further queries, please don’t hesitate to contact us and we will be happy to assist.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Clear Whey & collagen

Bought to increase my collagen as an older person. Wasn't sure what to expect, but so fa so good. Flavours really nice.

29 May 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 3 out of 5 stars

The site is good and a wide range of…

The site is good and a wide range of products. The only downside is the clear whey does not dissolve easily and I'm often left with bits, no matter how long I mix it.

28 May 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Natalia

Rated 5 out of 5 stars

Ordered from my protein plenty of…

Ordered from my protein plenty of times, always great products with quick delivery times and always an offer to be had. A great selection of proteins and supplements and a fairly priced clothing line. As with any protein the flavours are a bit hit or miss but that’s subjective, the clear whey protein powder is a particular favourite that offers good mix-ability with fruity flavours so it’s more like a juice than a shake.

24 March 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards, Natalia

Rated 2 out of 5 stars

Some good some bad

Can never really find a good product I like from here. Recently tried clear whey and has an aftertaste I don’t like which I find a lot of clear wheys have. Not for me. The MP clothing is good but only one collection I really really like which was tempo wave. Nice thick material. Bring back please.

1 June 2026
Unprompted review
Myprotein logo

Reply from Myprotein

Hi RS,

Thank you for taking the time to leave a review.

We are sorry to hear your recent experience with us hasn't been positive. Can you please respond to the request sent to you via your TrustPilot account?

We do want to look further into this.

Kind Regards,

Stephen

Rated 4 out of 5 stars

Website is easy to use and there's…

Website is easy to use and there's usually great sales! I just wish on multi pack clear way more of the nice flavour were included like the pineapple or mango and Orange! Or to have the option of what you want! Second time ordering and I just end up throwing away some flavours as I'm not a fan! Also fast delivery was very much appreciated

28 May 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards, Natalia

Rated 5 out of 5 stars

All around great company

Myprotein is always quick to send out orders. Their site is clear and concise with information. Prices are great too.

31 May 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards, Natalia

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