Myprotein Reviews 

I received my order quickly, and the product was more affordable than on Amazon. The mango orange flavor is excellent. I appreciate the clear whey protein concept, as it is notably easier to digest.

Really happy with the service I got. The clear protein is amazing

Once again a perfect transaction. Great clear whey protein and delicious chocolate protein cookies

Unable to dispatch or even cancel my order

I placed an order on 25 July, but it was still not dispatched after five working days. I received two apology emails, but no meaningful update or useful information about the status of my order.

After repeatedly contacting customer service and receiving no clear answers, I finally cancelled the order on Friday afternoon because I had to buy the protein elsewhere. The parcel had not been dispatched, so the cancellation was submitted in time.

Since then, the cancellation has remained pending. Customer service repeatedly asked me to wait another 24 hours. I specifically asked whether the weekend would cause a delay, and I was told that the order would be cancelled either on Saturday or Sunday.

Today, Monday 3 August, I was asked to wait yet another 24 hours. At this point, the whole situation feels like a bad joke rather than genuine customer service. I do not understand why they cannot even cancel an order they were unable to dispatch.

All I want is for the order to be cancelled and my money refunded, but apparently even that is too difficult for Myprotein. This is especially disappointing because I had always been happy to order from them before.

I really like the lemon rasberry proein clear. I treid the one with collagen with its vimto taste, didn't like it at all. If possible to not change taste only add going ingredients. thanks.

Every action was clear plus fast delivery

Received exactly what I was looking for , I wanted some ready made protein drinks for taking away with me on a short break . Found what I wanted easily and was so pleased they arrived sooner then estimated ! Thank you

Love my protein. The lunch pots are delicious and now I have discovered the clear protein, lovely flavours and easier to drink than a shake. I will definitely be ordering more.

I have been using the Whey Protein clear for a few months now and really pleased with it. Which is why I decided to go straight to their site. The website is easy to use and informative. I will be ordering regulary so paid the one off payment for next day delivery on my future orders, which I found good value. Sure enough, my order arrived next day and well packaged.

Fabulous you can’t go wrong with my protein powders. I specifically like the clear proteins as I have stomach problems and milk affect me so this clear protein is brilliant for Me and taste fantastic

Very palatable

Quick delivery, always have an offer on so helpful when on a budget. Protein and clear whey shakes are tasty on keep me on track 💪🏻

I like the swift delivery but I dislike the packaging for the 1kg clear whey protein and collagen. It’s difficult to get the product out without getting it all over your hands, resulting in wastage

I genuinely did not think this experience could get any worse, but Myprotein has managed it.

My original order, placed on 3 July, cost £129.42. After the original delivery failed, Myprotein repeatedly sent replacements rather than providing the refund I had requested. The latest parcel was allegedly “delivered” by Evri, but it was left at the end of an alleyway, in full view of the public, where my CCTV shows it being taken.

I therefore still do not have the goods I paid for.

I explained this to Myprotein, provided the information they requested and made it absolutely clear that I wanted a refund, not another replacement. Their response on 27 July was not to refund me, telephone me or take responsibility for what had happened. Instead, they informed me that their investigations team had decided to stop delivering to my address and close my account.

They completely ignored the actual question: where is my £129.42 refund?

To make matters worse, throughout this appalling saga Myprotein offered me three separate account credits, totalling £35, in recognition of the repeated failures and inconvenience. Those credits have now also disappeared because they closed my account.

I therefore have no goods, no refund, no account and no access to the £35 credit they had already offered me.

Closing my account has also removed the only method they previously allowed me to use to contact them. I can no longer log in to send a message through the app or my online account, and when I try to reply to their emails, the messages bounce back because they are sent from “do not reply” email addresses.

They have therefore taken my money, failed to provide the goods, closed my account and effectively blocked me from contacting them about the outstanding refund.

Myprotein replied publicly to my previous review claiming that they had contacted me through my account “to resolve this issue.” Their eventual “resolution” was apparently to close the account of the customer whose orders their chosen courier repeatedly failed to deliver securely, while saying nothing about returning the customer’s money.

Since this latest escalation, nobody has telephoned me, properly acknowledged the extraordinary way this has been handled or offered a meaningful apology. There has been no evidence of anyone taking ownership of the complaint—just automated emails, scripted account messages and now an account closure that prevents me from contacting them through their own system.

What am I now supposed to do—travel to THG Nutrition Limited’s registered office at Icon 1, 7–9 Sunbank Lane, Ringway, Altrincham, WA15 0AF, and demand my refund in person because nobody within its customer service operation is prepared to take responsibility?

I am astounded that a major company believes it can take £129.42, fail to provide the goods, remove access to the customer’s account, remove £35 of credit that it had offered as compensation for its own failures and then leave the customer with no functioning way to contact it.

Unless the full £129.42 is refunded immediately, together with confirmation of how the three credits totalling £35 will be honoured, my next step will be a formal Letter Before Claim sent to THG Nutrition Limited’s registered office, followed by a County Court claim if the matter remains unresolved.

Absolutely disgraceful customer service bow bordering on criminal as I have been extorted of money for goods promised that I have never received.

FOLLOW UP - We haven't reached a suitable resolution at the momeant Ben was referring the matter to the investigations team and confirmed that a refund had been processed yesterday though this was not confirmed to me and still it will take 5 to 7 days to process. This is far from resolved at this time. Also no mention of resolution for the distress and inconvenience that this has caused.

With so many choices on your website, and product name evolution, I found it hard to find exactly what I wanted.

That said, once I found the items the next day delivery was indeed next day despite a very late order. Clear whey protein flavour is great (orange and mango) and successfully used unflavoured isolate to boost protein content in a curry.

I'm a first time buyer from the My Protein and will be back.

Thanks

Excellent taste! I was skeptical as I’ve had clear whey before and it was awful. But have ordered the raspberry lemonade and a sample of the watermelon and the peach and all taste juts like squash! You wouldn’t even know you’re having a protein shake. Fast shipping too!!

Wow! You just get everything right. Your booking system is clear and concise. The items arrive the next day undamaged and packaged well.
So reliable.

The whole process from start to finish was banging! Including the products!! The clear whey is so much better than the actual whey due to it not being heavy and sitting on you! Better gains i find!

Simple and easy to navigate website.
Clear information on products.
Seem to be commercially competitive.
Delivery was quicker than stated.
Products arrived safe.

Excellent customer service offered by Jade.
Professional, clear in communication and fabulous problem solving.
Thank you
Eleonora