Myprotein Reviews 

221,947
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 26,145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently point out the exceptionally fast delivery service, noting that online orders always arrive promptly and in remarkably excellent condition. Consumers are also thrilled with the fantastic product variety, deeply praising the delicious flavors and reliable quality of the protein snacks and drinks. However, some people mentioned experiencing frustrating issues with missing items from their deliveries or occasionally receiving damaged packages during transit. Some reviewers were not happy with clothing sizing limitations or noted that certain popular products have significantly increased in price recently.

What people talk about most

Product

Users describe positive interactions with product, highlighting that items such as the clear whey juice,... See more

Delivery service

People report positive experiences with delivery service, often highlighting the remarkable speed and... See more

Quality

Clients share positive opinions on quality, consistently highlighting delicious flavors, good fabric, and... See more

Order

Reviewers share mixed feedback about their ordering experience. Many customers praise the seamless process... See more

Price

Consumers find price to be positive and consistently report satisfaction with competitive and affordable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I thought this was great value for money. I bought a kilo of unflavoured soy protein so I can use in savoury and sweet dishes. Delivery was much quicker than expected. The reason I did not choose 5 s... See more

Rated 4 out of 5 stars

This company is very easy to order from. Items are dispatched quickly and arrive well packaged. I had to return an item of clothing but this was easy to do. Only issue I had was paying a return postag... See more

Rated 4 out of 5 stars

Good delivery time and a quality product. The chocolate whey and collagen is good quality and mixes well. However, I find it too sweet - perhaps a dark chocolate version would be a welcome in the fut... See more

Rated 4 out of 5 stars

I had to message about my order as it was still in the processing stage instead of dispatched however they were really good and got on to it straight away, the exact service i love. As for the product... See more


Company details

  1. #173 of 234 best companies in Fitness and nutrition

About Myprotein

Written by the company

MYPROTEIN

Helpful links



Best Sellers Protein Shakes Vegan Clothing Customer Service Clearance Multibuy

About us

We’re a leading sports nutrition brand, delivering a range of quality products including protein powder, vitamins and minerals, high-protein foods, snack alternatives, and performance clothing.

At Myprotein, our aim is to fuel the ambitions of people across the world — making the best in sports nutrition available to everyone, whatever their goal. We pride ourselves in providing a broad selection of products at exceptional value to power this, including a range of dietary needs including vegetarian, vegan, dairy-free and gluten-free, so any customer can enjoy the benefits of high-quality nutrition.

We produce everything in-house, cutting our third-party costs to deliver great prices, and guaranteeing the greatest quality. We’ve invested strongly in state-of-the-art production facilities and advanced testing measures to make sure we deliver on purity promises, and can be sure that everything leaving our warehouse meets the highest standards.

While specialising in quality sports nutrition products, we’ve also created a range of sportswear with cutting-edge designs and performance fabrics to support anyone, anywhere, as they strive to reach their goals.

We’ve got a large and growing community too — that’s why we share the latest and most-important nutritional know-how across our blog and social media, with recipes, workouts and everything in-between, so that we’re supporting our customers at every stage in their fitness journey.


Contact info

  • Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ, Manchester, United Kingdom

  • myprotein.com

4.3

Excellent

TrustScore 4.5 out of 5

222k reviews

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4.3

All reviews

(221,947)

25,232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
clear

Rated 5 out of 5 stars

Saved the Gym world

Saved the Gym world!

As a gym goer for 8 years who’s struggled with consistency and lifestyle balance, your products have been a massive help to my journey. For those who can relate, sometimes this lifestyle can be a whirlwind and gym going can become ur second job lol. But when you have the right products it completely changes the game!

I purchase your flavoured clear whey protein which by the way best clear whey products i’ve ever tried. The flavours are unmatched. These aren’t your horrible protein-y flavoured drinks, they literally taste like cordial and on a hot summers day, the easiest way to hydrate & hit your protein goals. I find myself wanting to have more throughout the day which is crazy for my experience with other protein products that are usually way harder to digest.

A repeat purchase for me, a product that genuinely problem solves and tastes amazing so it’s a 11/10 from me!

p.s i’ve tried the vimto, watermelon, & rasberry lemonade flavour, all amazing with personal preference for the watermelon (super YUM).

23 July 2026
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Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars

Very easy to use website

Very easy to use website. I went for the clear whey protein powder in cranberry & raspberry and it was delicious 😋

24 July 2026
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Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars

Clear protein order

Easy to order, clear information on website, good value for money, fast delivery.

22 July 2026
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Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards, Natalia

Rated 5 out of 5 stars

Good protein drink

I. Bought a six pack of clear whey orange and mango drink. It arrived at the stated time. The drink itself is very paletable though slightly sweet for my taste. Will probably buy again. A good way to add protein to my diet.

21 July 2026
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Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards, Natalia

Rated 1 out of 5 stars

Very disappointing customer service.

Very disappointing customer service.
I made what I believed was a one-time purchase, but I was charged repeatedly in May, June, and July for products I never intended to receive through a subscription.
The June order had to be returned unopened at my own expense, and although the refund was eventually processed, I had to spend a considerable amount of time chasing it. The July order was even worse, I was charged, received an email saying the delivery was delayed, and the parcel never arrived. Despite this, I still had to fight for a refund.
The biggest frustration has been the customer service. Every reply came from a different agent, forcing me to explain the same situation repeatedly. It was clear that previous emails in the thread were not being read. I had to resend documents and repeat information that had already been confirmed, making a simple refund process unnecessarily long and frustrating.
Mistakes can happen, but what matters is how a company resolves them. Unfortunately, in my experience, the handling of this issue was slow, disorganized, and caused a significant amount of unnecessary inconvenience.
I hope MyProtein improves both its subscription transparency and the way its customer support handles ongoing cases so that other customers do not have to go through the same experience.

3 July 2026
Unprompted review
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Reply from Myprotein

Hi,

Thank you for taking the time to leave a review.

We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trustpilot account?

We look forward to getting this resolved.

Kind Regards,

Sam

Rated 5 out of 5 stars

Ordered my protein whey clear and it…

Ordered my protein whey clear and it tastes amazing. I need to increase my daily protein but didn’t want the heavy milk shakes. Was recommended the whey clear as there plenty different flavours and so far I love vimto, mango & orange, cranberry & rasperry and still to try the watermelon. This helps my muscles to build and recovery after a workout. This was my second order with great discount and free upgrade delivery to next day. Highly recommend Myprotein.

19 July 2026
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Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards, Natalia

Rated 5 out of 5 stars

My Protein are my go to products!!

My Protein are my go to products!!!
I have been using the My protein clear whey protein and collagen for a while now. The orange mango, and vimto are delicious, and mix well with water, or in my smoothies. Delivery is very quick, and a bonus is you can use your blue light card for discount :)

19 July 2026
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Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards, Natalia

Rated 5 out of 5 stars

Great flavours

I'm not a fan of milky protein powders they give me the ick.
The clear whey protein with collagen is perfect for me, and it tastes lovely. I have the Raspberry Lemonade flavour but keen to try the others.
Can't fault it.

10 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards, Natalia

Rated 4 out of 5 stars

Make refill bags please!

I have clear whey protein on subscription. Easy to adjust deliveries - they always send an email prior. My only issue is the massive tub and than only half full! I want to have a refill bag without much air in it please!!!

18 July 2026
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Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards, Natalia

Rated 1 out of 5 stars

Wrong order and poor customer service

I had been a customer since 2021 and returned in 2026 after getting back into my gym routine. Unfortunately, this experience significantly reduced my trust in the brand.

I received an incorrect order, including a product that was not listed on the website. Even the live chat agent could not clearly explain what the product was or why it was unavailable online. The chat was then closed without properly answering my questions or providing a clear resolution.

After escalating the case through customer support and Instagram, the communication improved slightly, but I was passed between five or six different agents who did not seem to have the full context. The issue eventually ended with a refund.

My concern was not simply about getting my money back. I wanted a clear explanation of the product I had received, especially as someone who needs to know exactly what I am consuming. I would not have requested a refund if the product details and next steps had been explained properly.

The only positive point was that their customer service was available over the weekend.

17 July 2026
Unprompted review
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Reply from Myprotein

Hi Pim,


Thank you for taking the time to leave a review.


We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?


We look forward to getting this resolved.


Kind Regards,


Leah

Rated 5 out of 5 stars

Loving the Clear Whey at the moment!

The flavours of the clear whey are so good! Our favourite is the orange mango it tastes a bit like a solero ice lolly.
Fast delivery and quality product.

16 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards, Natalia

Rated 5 out of 5 stars

Surprise upgrades 🙏

Twice recently my orders have unexpectedly been upgraded to one day delivery which was a lovely surprise.

Everything always arrives well packaged and in perfect condition as I would expect. I think once you forget to include a free sample of your new milkshake protein shake but that's the only (tiny!) mistake you've ever made with my order.

I do think the products are quite expensive, but the clear whey powder mixed with water is the only way I'm able to even come close to hitting my daily protein goals, and they taste great so I'll keep buying them.

17 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards, Natalia

Rated 1 out of 5 stars

Mildew

I have been using Myprotein clear whey with collagen for 3 months. Vimto and Cranberry with Raspberry. Love it. I have really felt a difference. I put in a new order for 2kg of Raspberry Lemonade as the others 2 were unavailable.
It tastes and smells like mildew. Nearly £70 and they told me it was supposed to smells and taste like that
Will never use again. Everyone I have recommended to this product has been informed.
Disgusting attitude

14 July 2026
Unprompted review
Myprotein logo

Reply from Myprotein

Hi Laura,

We are sorry to hear of this matter. Thank you for taking my call earlier today. I am happy that we were able to discuss this and reach a suitable resolution. 

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. 

Kind Regards, 

Ben

Rated 5 out of 5 stars

Game Changer :)

Two months ago i started treatment for ADHD which requires a high protein breakfast in order to get the best out of your medication and this was proving difficult with milkshakes or high protein food. I dont like eating in a morning and i dont like milk or milkshake so this affected me badly because i need this medication. Then a nursery nurse advised me of clear whey protein in raspberry lemonade flavour with water and it has changed my life!!!! I can look forward to that drink on the school run knowing i can take my medication and it is refreshing, especially with ice cubes. So thank you so much, this is an absolute game changer for me :)

12 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards, Natalia

Rated 5 out of 5 stars

Clear Protein Good taste

Clear Protein Good taste. Decent price. Good bundle

9 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards, Natalia

Rated 5 out of 5 stars

As a pescatarian and post menopausal…

As a pescatarian and post menopausal woman (55), I find the clear whey protein (Mojito is my fave!) maintains my protein levels to supplement my diet alongside keeping me hydrated. I'm not a gym-going person (sorry!), but I run regularly, practice yoga and walk my dog daily. I love the products, even though they are on the expensive side. However, I have tried cheaper products and they just don't cut it.

13 July 2026
Unprompted review
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards, Natalia

Rated 1 out of 5 stars

Disappointing product and zero support

I recently ordered the Clear Whey + Collagen in Orange Mango. Honestly, it tastes awful and leaves a really bad aftertaste that just sticks around, I can’t drink it.

I reached out to their customer service, provided all the batch/expiry details they asked for, and was basically told it "meets their standards" and they wouldn't do anything to help. I even asked if they could just swap it for a different flavour, but they refused. Really disappointed in the lack of support and will be looking elsewhere for my protein from now on.

10 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

Great discounts again from My Protein…

Great discounts again from My Protein and using my Blue Light Card..

Delivery next day, no extra charge.. as I’d ordered 3 items..

Love the Vegan clear protein …

12 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards, Natalia

Rated 5 out of 5 stars

Great delivery

Great delivery, wide selection of products and the clear whey is fabulous. Just missing the grape flavour clear whey. Let me know when back in stock. It’s my favourite.

12 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards, Natalia

Rated 1 out of 5 stars

Not clear on ingriediants

Loved the iced coffee but disappointed with the lack of clear info on the clear powder. Im a strict Indian and didn't realise as at the point it wasn't clear that bovine collagen was in it. And for religious reason we can eat cow based meats or extracts.

7 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

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