Myprotein Reviews 

Just like how I wanted
Clear and refreshing drink!

Flavour is on point, and delivery was very quick. I was upgraded to next-day delivery, which was very convenient as I had already run out of my previous order.

Excellent service, good clear instructions on use plus great taste 👌

I’ve been a MyProtein customer for 14+ years and have spent thousands with the company. My recent experience has involved repeated fulfilment and communication failures - enough so that I'm considering other providers and am no longer able to recommend the company that has always been my go-to.

My subscription has been delayed for over a month. The expected payment/delivery date has repeatedly moved forward by one day each time I check, and I’ve not been given any clear ETA despite contacting support multiple times.

Because of this delay, I ran out of product and had to place a replacement order at a significantly higher cost than usual. That order was paid for with next day delivery but still has not arrived nearly a week later.

Support has advised me on multiple occasions that I simply need to wait, with no meaningful update or resolution provided.

I was told that someone from the team would be in contact within a couple of days regarding my subscription delay. I’ve not received this, but have had an email informing me that my subscription is being changed from 5kg to 4.5kg at the same price, without any clear explanation of when the order will actually be fulfilled.

At this point, I’m left without products I rely on, out of pocket due to having to source replacements that haven't arrived, and without any clear communication on timelines.

I hope this can still be resolved, but the overall service in this instance has fallen significantly below expectations for a long-term customer.

2 stars as the service has generally been good until now, but this recent experience has been appalling.

Edit: 1 star. No message despite their message on here saying otherwise, customer support has still not followed up despite saying they would on live chat and my email to THG support has ben ignored.

It was a great experience overall.
Just two minor criticisms:
1. The coffee and beer "gifts" that were offered at checkout - it was not clear that they were subject to signing up for a subscription.
2. The outer packaging was a bit roughed up when the package arrived. The contents were absolutely fine though.

Quick delivery and great clear whey choice
Always a quick delivery and there is a great choice of flavours for the clear whey to keep up my protein intake.
Whenever there are queries - they usually resolved quickly.

Dispatch was very fast, and I was even upgraded to next-day delivery, which was a nice surprise. I've just started trying the Clear Protein range, and it tastes quite pleasant and is much lighter than traditional protein shakes. Overall, a great experience with both the delivery and the product quality. Highly recommended!

I usually buy whey protein but it always felt like an extra meal after every meal I already had. Then I tried clear whey protein, (Peach tea flavour), and since then I’ve been waiting for the next time I will need to consume a protein shake again. The clear whey protein is a 10/10.

Fantastic company who makes things so easy. I have a subscription but sometimes we don't use as much so need to change the delivery and My Protein make this effortless and extremely flexible. Changes are almost instant and then delivery is quick so don't worry about running out. Oh and the vegan clear protein tastes lovely too. Thank you

Whilst there was nothing wrong with the delivery service, the product I received unfortunately tasted awful.
I have been a drinker of the clear whey pineapple flavour for months. Nothing wrong with it, tasted great.
I can no longer find that flavour so I opted for clear whey protein 'splash of pineapple'.
I have no idea why this has changed, but the 'splash of' tastes completely different, tastes revolting and I feel like I've completed wasted my money.
I stick to a flavour in case this happens, where I now have a whole tub or clear whey I wont drink. Wasted.

Easy to navigate website & very fast delivery .
I purchased 3 clear whey protein flavours, black cherry,peach tea & watermelon they all taste nice but the cherry is my favourite.

This last delivery was so fast which is always nice. I love these clear proteins and use them in herbal teas as well as milkshakes.

Really clear and easy to use site, and the app is great too. Products seem high quality. Had first ice tea today and it was really nice 😊 They have a good selection of products and I will be a repeat customer. Thank you 🙏

COMPLAINT AGAINST MYPROTEIN (THG)

I wish to report a consumer complaint regarding MyProtein (THG) and its handling of a product safety and customer service issue.

I purchased a product from MyProtein which arrived already past its expiry date. Upon discovering this, I immediately contacted the company and provided photographic evidence showing the expired product.

Since then, I have repeatedly supplied further photographs and information as requested. Despite the evidence being clear and readily available, the company has continued to keep the matter in an “under investigation” status for an unreasonable period of time.

Throughout this process I have received multiple generic responses from different customer service representatives, often repeating the same information and failing to address the substance of my complaint. A Customer Relations Executive personally assured me that the matter would be handled appropriately; however, no meaningful progress has been made and I have not received a satisfactory explanation for the delay.

My concerns are as follows:

1. An expired food supplement product was supplied to a consumer.
2. Clear photographic evidence has been provided on multiple occasions.
3. The company has failed to resolve the matter within a reasonable timeframe.
4. The complaints process appears to consist of repetitive automated responses rather than a genuine investigation.
5. I have lost confidence in the company’s ability to handle consumer complaints fairly and efficiently.

I am requesting that this complaint be recorded and considered by Trading Standards, particularly in relation to the sale of expired consumable products and the company’s handling of consumer complaints.

I can provide copies of all correspondence, photographs of the expired product, order details, and any other supporting evidence upon request.

Yours faithfully,

Excellent products. Fast delivery. Clear updates from purchase to delivery. Will definitely be shopping with MyProtein again 🤩

Clean product, clear labelling. Have been using for over a year. very happy with results.

I actually thought i would hate it but love it. Whey protein has always disagreed with me. But this clear protein in raspberry lemonade is a game changer. Taste great and texture.

Great service also. Ordered and came 2 days later.

Great products.. I ordered the Vegan impact powder and clear protein powder

Good price with discount offer!
Delivery was very efficient

Can highly recommend.

The website is easy to navigate.
The product information is really clear
The item was delivered on Sunday, a day earlier than predicted.
All round good service.
The product: clear vegan protein powder is actually delicious and well worth it.

I recently purchased supplements from My protein and have been very impressed with both the product quality and the overall service. The ordering process was straightforward, delivery was fast, and the products arrived well packaged.

The supplement itself is excellent quality and exactly as described. It mixes well, tastes great, and has become a valuable part of my daily routine. I also appreciate the clear labelling and detailed nutritional information, which gives me confidence in what I'm buying.

Bulk consistently offers great value for money without compromising on quality. As someone who takes fitness and nutrition seriously, I find their products reliable and competitively priced.

Overall, a fantastic experience from start to finish. I would highly recommend Bulk to anyone looking for high-quality supplements and excellent customer service. I will definitely be ordering again.