Myprotein Reviews 

222,110
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 26,145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently point out the exceptionally fast delivery service, noting that online orders always arrive promptly and in remarkably excellent condition. Consumers are also thrilled with the fantastic product variety, deeply praising the delicious flavors and reliable quality of the protein snacks and drinks. However, some people mentioned experiencing frustrating issues with missing items from their deliveries or occasionally receiving damaged packages during transit. Some reviewers were not happy with clothing sizing limitations or noted that certain popular products have significantly increased in price recently.

What people talk about most

Product

Users describe positive interactions with product, highlighting that items such as the clear whey juice,... See more

Delivery service

People report positive experiences with delivery service, often highlighting the remarkable speed and... See more

Quality

Clients share positive opinions on quality, consistently highlighting delicious flavors, good fabric, and... See more

Order

Reviewers share mixed feedback about their ordering experience. Many customers praise the seamless process... See more

Price

Consumers find price to be positive and consistently report satisfaction with competitive and affordable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I thought this was great value for money. I bought a kilo of unflavoured soy protein so I can use in savoury and sweet dishes. Delivery was much quicker than expected. The reason I did not choose 5 s... See more

Company replied

Rated 4 out of 5 stars

This company is very easy to order from. Items are dispatched quickly and arrive well packaged. I had to return an item of clothing but this was easy to do. Only issue I had was paying a return postag... See more

Company replied

Rated 4 out of 5 stars

Good delivery time and a quality product. The chocolate whey and collagen is good quality and mixes well. However, I find it too sweet - perhaps a dark chocolate version would be a welcome in the fut... See more

Company replied

Rated 4 out of 5 stars

I had to message about my order as it was still in the processing stage instead of dispatched however they were really good and got on to it straight away, the exact service i love. As for the product... See more

Company replied


Company details

  1. #174 of 234 best companies in Fitness and nutrition

About Myprotein

Written by the company

MYPROTEIN

Helpful links



Best Sellers Protein Shakes Vegan Clothing Customer Service Clearance Multibuy

About us

We’re a leading sports nutrition brand, delivering a range of quality products including protein powder, vitamins and minerals, high-protein foods, snack alternatives, and performance clothing.

At Myprotein, our aim is to fuel the ambitions of people across the world — making the best in sports nutrition available to everyone, whatever their goal. We pride ourselves in providing a broad selection of products at exceptional value to power this, including a range of dietary needs including vegetarian, vegan, dairy-free and gluten-free, so any customer can enjoy the benefits of high-quality nutrition.

We produce everything in-house, cutting our third-party costs to deliver great prices, and guaranteeing the greatest quality. We’ve invested strongly in state-of-the-art production facilities and advanced testing measures to make sure we deliver on purity promises, and can be sure that everything leaving our warehouse meets the highest standards.

While specialising in quality sports nutrition products, we’ve also created a range of sportswear with cutting-edge designs and performance fabrics to support anyone, anywhere, as they strive to reach their goals.

We’ve got a large and growing community too — that’s why we share the latest and most-important nutritional know-how across our blog and social media, with recipes, workouts and everything in-between, so that we’re supporting our customers at every stage in their fitness journey.


Contact info

  • Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ, Manchester, United Kingdom

  • myprotein.com

4.3

Excellent

TrustScore 4.5 out of 5

222k reviews

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4.3

All reviews

(222,110)

25,387 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
diet whey

Rated 5 out of 5 stars

Vanilla every time!

I have researched loads and have also been recommended MyProtein for myself and my Mature Teenage Son.
We have not be disappointed.

We both love the Impact Whey Protein Powder in Vanilla Flavour for our daily protein smoothies or shakes and I add Impact Creatine too.

I have opted for the reduced delivery deal and always opt for ECO delivery too - every little bit for nature helps!

So far, so good…

28 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars

Very Impressed - Will Try More…

Ordering from the website was straightforward and my order arrived very promptly - it was upgraded from standard to next day for free.

I ordered a tub of the iced latte coffee protein because I thought it would be and easy way of adding protein to my diet. I'm of an age where I need to top-up my protein intake.

Making up the drink using the shaker is quick and easy. I tried it with water - lovely. I tried it with milk - a bit sweet for my taste. I tried it half:half - nice.

My only criticism is that it (like so many products) could do with the sweetener being left out. If people want it, they can eaily add it themselves, but those that don't cannot take it out

A tub may look expensive (at full price), but the cost per serving is half what you would pay in a coffee shop.

29 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars

Quick delivery. Outstanding Quality.

I received my order quickly and was pleasantly surprised with the product. First thing I did was checkout the scoop size and how accurately it measured the powder and it was precise... 1 level scoop 23g, outstanding. Might not seem like much to expect but in my experience the recommended scoops from other companies have not been accurate. So straight out the start, excellent scoop. The protein mix I chose is velvety soft powder, in perfect condition. No clumps or lumps. I chose unflavoured to suppliment foods to increase my protein intake daily to add to food and shakes. This is indeed unflavoured and did not change the taste of the original dish or drink, although I did ease off on the honey I add to somethings, as the whey protein is naturally, ever so slightly sweetening. Needless to say I will be ordering more when I finish this and having a look at their other product. Quality is outstanding.

25 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars

Clear whey gainer

Very palatable

25 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 1 out of 5 stars

Been sent the wrong item twice i…

So i placed an order the wrong whey protein flavour turn up so I had to return it for them to send me a new one understandable. So I get my new one and guess what it the wrong flavour again so now they want me to send it back again so I have spent £10 on parking and then my petrol money just to return a item because they are incapable off sending the right item

29 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review.

I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Thanks,

Sam

Rated 2 out of 5 stars

The snickers powders smelt like burnt

The snickers powders smelt like burnt, taste wasn't great either. I wouldn't recommend this product. I bought Snickers original and white chocolate whey.

25 July 2026
Myprotein logo

Reply from Myprotein

Hi,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I did attempt to call you regarding this issue but I was unable to get through to you.

Instead I have messaged through your online account, please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

Quick delivery

Quick delivery, always have an offer on so helpful when on a budget. Protein and clear whey shakes are tasty on keep me on track 💪🏻

20 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars

Great

Great whey protein

23 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars

Getting a bit pricey.

As usual delivered on time, I must say though I was disappointed to see the price of your Impact Whey Protein going up quite a bit as well as dropping the weight from 1kg to 900gms.

28 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 5 out of 5 stars
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 1 out of 5 stars

Disgusting product condition and completely unacceptable customer service

This was one of the worst online shopping experiences I have ever had.

I ordered a large package of whey protein from Myprotein. When it arrived, the package was damaged, and inside the parcel I found several small, black, sticky pellets that closely resembled rodent droppings. I cannot confirm exactly what the substance was, but the condition of a consumable product arriving like this was absolutely disgusting and raised serious hygiene concerns.

I immediately contacted Myprotein customer service to report the issue. I received no proper response, so I had no choice but to purchase replacement protein from a local brand.

I then contacted Myprotein again and clearly stated that I wanted a refund and did not need a replacement. My message was ignored. Instead, they simply sent another package without confirming this with me and without addressing my explicit refund request.

The original product arrived in an unacceptable condition, customer service failed to respond properly, and my requested resolution was completely disregarded. Sending an unwanted replacement does not excuse ignoring a customer’s messages or refusing to address a serious product-safety concern.

I am still waiting for Myprotein to take responsibility and provide the refund I requested. Based on this experience, I have completely lost trust in the company and will not order from Myprotein again.

Potential customers should be aware that if something goes wrong with an order, they may face extremely poor communication and little control over how the complaint is handled.

2 June 2026
Unprompted review
Myprotein logo

Reply from Myprotein

Hi Christina,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with the damages on your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.

I look forward to getting this resolved.

Kind Regards,

Ben

Rated 1 out of 5 stars

Record high prices!!

I have been a customer for many years. I used to pay only £25 for my protein whey isolate every month. I usually order the 33 servings, 1KG. It’s now gone up to £50+ more than half the price, I am shocked! They have also shrunk the product, so now you get 30 servings only, 900G. Even the payday sale is a scam. They increase their prices! Now I am on the hunt to buy my protein from somewhere else.

28 July 2026
Unprompted review
Myprotein logo

Reply from Myprotein

Hi Riz,

Thank you for taking the time to leave a review.

We are sorry to hear your experience hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account?

We look forward to getting this resolved.

Kind Regards,

Stephen

Rated 1 out of 5 stars

Incorrect consistency AGAIN

Everytime I seem to order the 2.61kg of the Impact Whey Protein Powder in Chocolate Banana, I blend it up, let it sit and over a short time turns into this really thick, custard-type foam drink. It's totally not useable. I've complained about this numerous times in the past, it always seems to be the 2.61kg, there's never any issues with the other sizes available and it's extremely frustrating. If I complain online, they ask for photos, batch codes, expiry dates, etc - but clearly it makes no difference. Considering the cost of their products, I would expect consistency across everything. I'm now at the point of looking for an alternative with a difference company, as yet again it's another 2.61kg of protein powder which is totally unusable and certainly not drinkable.

22 July 2026
Myprotein logo

Reply from Myprotein

Hi Adam,

Thank you for leaving your review.

I have attempted to call you.

I am sorry to hear that you have had an issue with the taste of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.

I look forward to getting this resolved.

Kind Regards,

Ben

Rated 4 out of 5 stars

I like the swift delivery but I dislike…

I like the swift delivery but I dislike the packaging for the 1kg clear whey protein and collagen. It’s difficult to get the product out without getting it all over your hands, resulting in wastage

27 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Natalia

Rated 4 out of 5 stars

Fast delivery

Fast delivery, quick and easy ordering.
My only issue was the price of the deit whey protein seems to increased in price, but it is quality protein.

27 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Natalia

Rated 3 out of 5 stars

Quality of Pre-workout reducing

This is the second time now I’ve ordered the Pre Workout and it arrive rock solid. The first one I let slide but it’s becoming very frequent and possibly need to look how it’s being stored. I also don’t like that the 1kg Whey Isolate bags have now been reduced to 900g

19 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Natalia

Rated 5 out of 5 stars

The cookies and cream impact diet whey

The cookies and cream impact diet whey protein powder tastes lovely. I used a ninja smoothie maker (small) to mix up the shake rather than manual shaker as it gives a lighter mix. Very happy with my purchase

26 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 4 out of 5 stars

With so many choices on your website

With so many choices on your website, and product name evolution, I found it hard to find exactly what I wanted.

That said, once I found the items the next day delivery was indeed next day despite a very late order. Clear whey protein flavour is great (orange and mango) and successfully used unflavoured isolate to boost protein content in a curry.

I'm a first time buyer from the My Protein and will be back.

Thanks

25 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Natalia

Rated 5 out of 5 stars

Excellent taste

Excellent taste! I was skeptical as I’ve had clear whey before and it was awful. But have ordered the raspberry lemonade and a sample of the watermelon and the peach and all taste juts like squash! You wouldn’t even know you’re having a protein shake. Fast shipping too!!

25 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Natalia

Rated 3 out of 5 stars

So… ordering from my protein is always…

So… ordering from my protein is always easy, they upgraded my shipping for free,
My gripe is the prices, so my protein was always the brand for people needing supplements on a budget… my last order of 2.5kg powder, with a new shaker, a half gallon water bottle and 2 items of clothing only cost £10 more than my recent order of 1kg powder and a shaker bottle.. I get inflation but whey is a by product of cheese production, it’s the least valuable part, my proteins prices are now on pay with brands like optimum nutrition and their equivalent product has higher protein per serving, lower fat per serving and less sugar per serving… the budget friendly “old reliable” brand have now priced themselves equal to market leaders so I think I’ll most likely be switching brands… I’m paying the same so might as well get a cleaner and higher protein per serving! Also this price comparison is after I had applied the 15% discount

25 July 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Natalia

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