Myprotein Reviews 

221,988
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 26,145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently point out the exceptionally fast delivery service, noting that online orders always arrive promptly and in remarkably excellent condition. Consumers are also thrilled with the fantastic product variety, deeply praising the delicious flavors and reliable quality of the protein snacks and drinks. However, some people mentioned experiencing frustrating issues with missing items from their deliveries or occasionally receiving damaged packages during transit. Some reviewers were not happy with clothing sizing limitations or noted that certain popular products have significantly increased in price recently.

What people talk about most

Product

Users describe positive interactions with product, highlighting that items such as the clear whey juice,... See more

Delivery service

People report positive experiences with delivery service, often highlighting the remarkable speed and... See more

Quality

Clients share positive opinions on quality, consistently highlighting delicious flavors, good fabric, and... See more

Order

Reviewers share mixed feedback about their ordering experience. Many customers praise the seamless process... See more

Price

Consumers find price to be positive and consistently report satisfaction with competitive and affordable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I thought this was great value for money. I bought a kilo of unflavoured soy protein so I can use in savoury and sweet dishes. Delivery was much quicker than expected. The reason I did not choose 5 s... See more

Company replied

Rated 4 out of 5 stars

This company is very easy to order from. Items are dispatched quickly and arrive well packaged. I had to return an item of clothing but this was easy to do. Only issue I had was paying a return postag... See more

Company replied

Rated 4 out of 5 stars

Good delivery time and a quality product. The chocolate whey and collagen is good quality and mixes well. However, I find it too sweet - perhaps a dark chocolate version would be a welcome in the fut... See more

Company replied

Rated 4 out of 5 stars

I had to message about my order as it was still in the processing stage instead of dispatched however they were really good and got on to it straight away, the exact service i love. As for the product... See more

Company replied


Company details

  1. #173 of 234 best companies in Fitness and nutrition

About Myprotein

Written by the company

MYPROTEIN

Helpful links



Best Sellers Protein Shakes Vegan Clothing Customer Service Clearance Multibuy

About us

We’re a leading sports nutrition brand, delivering a range of quality products including protein powder, vitamins and minerals, high-protein foods, snack alternatives, and performance clothing.

At Myprotein, our aim is to fuel the ambitions of people across the world — making the best in sports nutrition available to everyone, whatever their goal. We pride ourselves in providing a broad selection of products at exceptional value to power this, including a range of dietary needs including vegetarian, vegan, dairy-free and gluten-free, so any customer can enjoy the benefits of high-quality nutrition.

We produce everything in-house, cutting our third-party costs to deliver great prices, and guaranteeing the greatest quality. We’ve invested strongly in state-of-the-art production facilities and advanced testing measures to make sure we deliver on purity promises, and can be sure that everything leaving our warehouse meets the highest standards.

While specialising in quality sports nutrition products, we’ve also created a range of sportswear with cutting-edge designs and performance fabrics to support anyone, anywhere, as they strive to reach their goals.

We’ve got a large and growing community too — that’s why we share the latest and most-important nutritional know-how across our blog and social media, with recipes, workouts and everything in-between, so that we’re supporting our customers at every stage in their fitness journey.


Contact info

  • Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ, Manchester, United Kingdom

  • myprotein.com

4.3

Excellent

TrustScore 4.5 out of 5

222k reviews

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4.3

All reviews

(221,988)

25,232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
isolate

Rated 5 out of 5 stars

Excellent Whey Protein Isolate

This really is excellent Whey Protein Isolate Powder. It mixes well using a shaker bottle and I can honestly say the Chocolate Mint flavour is indulgent leaving a nice after taste, especially when mixed with unsweetened Almond milk. This is a great product for helping towards getting your daily Protein intake in at any time. Would definitely recommend.

15 November 2025
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Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 4 out of 5 stars

Very good I like isolate it was really…

Very good I like isolate it was really good I also love strawberry cream flavor brother trust me it is good.

18 November 2025
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Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Rated 2 out of 5 stars

Unnatural products

I am quite upset to see that the Ingredients: Whey Protein Isolate (From Fermentation) (Milk) (89%) (contains Emulsifier (Sunflower Lecithin)), Sunflower Oil Creamer (Sunflower Oil, Modified Tapioca Starch, Natural Flavouring), Flavouring, Natural Flavouring, Beetroot Concentrate, Thickener (Xanthan Gum), Sweetener (Sucralose).

Sunflower oil causes inflammation. milk contains sugar already, let alone Modified Tapioca Starch, Natural Flavouring, Flavouring and more Natural Flavouring then along with Sweetener (Sucralose). just adds to make the product very unhealthy. this brand name then makes it feel very misleading. My (personal) Protein (muscle repair). It makes it feel as if it has health benefits. It would be better if they could use natural ingredients, id rather that and pay a higher price then lab created products. Everything to is very sweet.

21 March 2025
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Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Rated 5 out of 5 stars

Quality products at reasonable prices

I use MyProtein for their whey isolate powder, BCAA supplements, creatine and multivitamin gummies. I’m happy with the results from taking these.

13 November 2025
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Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Vegan whey isolateI've been using my protein products for…

I've been using my protein products for many years now
The vegan whey isolate is a fantastic reasonably priced protein that mixes well with water or milk and supplies me with the protein content I need for pre workouts and post workouts 💪

16 November 2025
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Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Bought the whey isolate on…

Bought the whey isolate on recommendation . Too soon to say.

8 November 2025
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Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 2 out of 5 stars

I ordered Impact Whey Protein by…

I ordered Impact Whey Protein by mistake, and 30 minutes after placing my order, I contacted customer service to change it to Impact Whey Isolate before it was shipped. They told me it wasn’t possible because the order had already been processed. I didn’t like that, because now I’ve received something I don’t want, and I’m really disappointed

9 November 2025
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Reply from Myprotein

Hello Maiga,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this and contacted through your account to assist with this.

Please log into your account to view this message.

Thanks,

Sam

Rated 1 out of 5 stars

Extremely Disappointing Service. Still No Product or Refund After Weeks

I ordered 5 kg of isolate whey protein from Myprotein on 20 October 2025, but the parcel never arrived. Despite multiple promises of a replacement and reassurances from customer service, nothing was ever dispatched, and I still haven’t received a refund. The repeated delays and broken promises show a serious lack of reliability and accountability.

20 October 2025
Unprompted review
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Reply from Myprotein

Hello,

Thank you for leaving your review.

I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Thanks,

Sam

Rated 3 out of 5 stars

A long time customer sick of “dynamic pricing”

I’ve been buying from MyProtein for over 4-5 years. I originally had a code via a work perk package that meant I got about 30% off every purchase. That meant for a while, it was quite steady.

Overall, MyProtein has a great protein product. Their ingredient profile is solid and their weight to protein ratio is great. I don’t know about the rest of their growing list of products as they don’t really interest me.

However, that perk didn’t last forever, and I eventually had to keep up with their “sales”. Problem is, as a consistent gym goer, I found this to be problematic. MyProteins prices varied too wildly for me that it became quite annoying to budget for something I was purchasing on a monthly basis. Sometimes I’d wait for a “sale” but I’d run out. Meaning I’d have to purchase some other brand in the interim. This back and forth just became tiresome.

Moreso, MyProtein’s base pricing is on the high side. It’s over $100 for a single 1kg bag of Protein Isolate for example. You can easily get comparable quality protein for $30-$40 less that isn’t rocked by inconsistent pricing thinly disguised as flash sales.

So I’ve very recently stopped ordering my monthly protein from MyProtein. I’ve found a great quality brand that’s been tested by a third party for quality and isn’t using this annoying dynamic pricing model. I find it predatory and a disingenuous way to do business and having a more consistent way to budget it really great in a time where money feels a touch tighter than usual.

30 September 2025
Unprompted review
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Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Rated 5 out of 5 stars

Love the flavour

Whey isolate is on point and the Chocolate smooth tastes great! Vanilla is a but clumpy but nothing I can't handle.

5 November 2025
Unprompted review
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Reply from Myprotein

Hello,
Thank you for leaving a review!
It is always a pleasure to receive such feedback from our loyal customers.
Your comments help us maintain and improve our services, and the team is very pleased to read your kind words.
If you have any questions or concerns, please don’t hesitate to contact us, and we will be happy to assist you.
Take care and have a wonderful day.
Kind regards,
Natalia

Rated 4 out of 5 stars

Great tasting product (salted caramel…

Great tasting product (salted caramel isolate)

2 November 2025
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 4 out of 5 stars

Impact Whey Isolate

This was my first time buying from Myprotein, and I went with the Impact Whey Isolate in Natural Chocolate. Honestly, I’m really impressed so far.

The flavor is clean and not overly sweet — exactly what I was hoping for. It mixes smoothly with both water and milk, no clumps, no weird aftertaste. Just solid, easy-to-drink protein.

Shipping was fast, everything arrived in good condition, and the price was very reasonable for an isolate. I also liked that they had natural flavor options — not every brand offers that.

Overall, a great first impression. If this is the standard, I’ll definitely be ordering again.

31 October 2025
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Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Possibly the best protein isolate I've…

Possibly the best protein isolate I've ever tried. Clean no fillers and quick delivery. Highly recommended 10/10

1 November 2025
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Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 4 out of 5 stars

Room for improvement but as good as you'll find elsewhere

Buying from MyProtein is generally a good experience. Competitive prices (when a sale is on), good quality products, speedy delivery, and decent consistency throughout.

Whether products 'work' for you is more about customer expectations and knowledge rather than a reflection specifically on MyProtein (Supplements generally don't make noticeable differences to our lives so customers shouldn't expect that).

Two things MyProtein could improve on in my view are:
1) Making 'taste samples' more available across their range. I tend to buy only one flavour of protein powder because i don't want to spend and waste money on flavours i dont like but can only buy in minimum 500g portions. For Example, You can buy samples for regular whey powder but not for whey isolate flavours which differ in the range of flavours available. I find it amazing that for all the 'free gifts' they give out they don't give out taste samples more frequently because then people would be more likely to buy more variety which means less wastage for them.

2) Rather than offering more and more different flavours, perhaps offering sweetness variations of the same flavour would appeal to a broader audience- for example 100%, 50%, 25% sweetness. I've had to resort to cutting my flavours with 50% unflavoured whey because the flavours by themselves are so sweet they are undrinkable

25 October 2025
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Rated 1 out of 5 stars

Complete shambles of Customer Service

Complete shambles of Customer Service - ordered 4 bags of Beef Isolate which turned out to be the crappiest protein powder I have ever encountered in my life - it just coagulates and does not mix well or dissovlve. I had opened 2 bags already, so contacted customer service to see if they can exchange the 2 unopened bags for whey isolate or provide a refund and they just stonewalled me....!

And these scammers have also rigged their online return website with intentional bugs so you can't use the online return process as it keeps showing errors when I enter my details

My suggestion if you still insist on ordering from them - order smallest possible quantity and try it out first...most likely you will realise how bad the product is and save the rest of the money !!!

23 October 2025
Unprompted review
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Reply from Myprotein

Hi Karthikeyan,

Thank you for taking the time to leave a review.

We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?

We look forward to getting this resolved.

Kind Regards,

Ben

Rated 4 out of 5 stars

Round three......

Straight forward website, comparable pricings with a fast delivery service.
Not tried all the products yet as am trying new pancake flavours and protein isolate (unflavoured) as couldn't get on with the other protein whey (unflavoured) as it wouldn't blend easily when making it as drinks!

21 October 2025
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Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Rated 4 out of 5 stars

The taste is lovely and not chalky at…

The taste is lovely and not chalky at all. I get the Real Strawberry Whey Isolate.

16 October 2025
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Rated 4 out of 5 stars

First time protein buying

The website is packed with all different types of protein powders. For a complete novice it was quite daunting.

Eventually decided on the Whey protein isolate, to top up my protein intake.

Easy to subscribe and arrived promptly..
Tasted good .

19 October 2025
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Rated 5 out of 5 stars

Great quality and value for money

Order was delivered quickly with good communication and was the usual high quality.

Purchased natural vanilla whey isolate, it tastes great and mixes really well. Also purchased extra lean protein cookies (cranberry & white chocolate) and whilst they taste ok they are definitely not a Millie’s :)

15 October 2025
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 1 out of 5 stars

Very short shelf life.

Just bought 2 Impact whey isolate powders 480g Natural Chocolate.
Both expire at the end of November 2025.
Is that good customer service?
Disappointed. Will look elsewhere from now onwards.

14 October 2025
Myprotein logo

Reply from Myprotein

Hi Edward,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with the expiry date of your item. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.

I look forward to getting this resolved.

Kind Regards,

Ben

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