NatWest Reviews 8,257

It is Impossible to get through to someone on the phone. Anyone calling customer service is likely already worried or stressed, and you force them through an endless answering machine questionnaire?! The answering machine didn't understand what I was calling for and I kept getting stuck. Eventually I just tried to talk to the fraud team as that was the only thing it could try for me. But I was in the queue for over 20 minutes when I gave up. The Cora chat is even worse!! Chat bots are awful. It's very stressful. Eventually when it agrees to put you through to someone it takes them 24 hours to respond!! And they don't even resolve the issue. They close the ticket! So you have to start over again. My issue has been taking several days because of the inefficient customer service. Is there only 1 person on the customer service team perhaps?? Absolutely shocking and I'll be leaving NatWest after several years with them because I just can't be dealing with this.

Been a Natwest customer for 20 years, the app is now flawed,doesn't log you out after inactivity and my wife can't log in and the tech team can't fix it !!

Awful company to deal with,
Make a bank transfer for a purchase to a business that use a NatWest business account. But the bank refuse to refund even tho I’ve proved I’ve not been sent my goods.
Told there is no protection unless it a company that isn’t registered on company’s house.
Awful way to treat a customer of nearly 20years.
Have closed one account and wanting to close the other but not doing until I can get my money back
Don’t bank with them they don’t care.

Absolutely awful avoid at all cost totally unhelpful and insult you either compensation then after that point they ignore you hence you have to deal with the ombudsman
. Bank anywhere else it will be an improvement.

Wouldn't even give 1 star if that were possible! Truly appalling lack of customer service. Trying to pay a bill but because it's over my arbitrary limit of £750 per day, I can only do it by signing up to their "biometric" nonsense. An hour spent doing that and failing because my phone is apparently too old I try calling them. Oh no - have to talk to a useless bot called Cora who doesn't grasp the issue and won't put me through to a human being. I rue the day I moved to NatWest and am definitely closing this useless account and going elsewhere!!

Apps terrible. I left and realised I needed statements, I spent forever on hold to be told I needed to go in branch. Great. But you closed the local one. Glad I left as they just seem to have got worse over the years, the app was terrible by the end and not functional most of the time.

Had a complaint in for about 2 months nearly not one person has contacted me, numerous promises call backs that never happen, I need a loan for debt consolidation, was accepted and now it's saying I can't go further because I have too many loans I have one loan that I want to top up and no one can help me I'm lost.

Uses AI to detect job applications to automatically pick who gets through in the application process and have the nerve to say "after careful consideration" don't make people water 30+minutes in answering questions to send out an AI email 2 minutes later to let me know I didn't impress AI

Horrible Bank do not trust them. They waste your time. Lie to you on the phone and mess you around. Can’t trust them with your money. They are rude. They have no manners.

Their website doesn't work and their fraud helpline just rings out for hours.

Im going to take my banking elsewhere, nothing seems to work when I need it to with Natwest.

Absolutely abysmal! tried to make a credit card payment to a major UK charity as part of my role as executor of a relatives will. They stopped it because it was “unusual activity” I complained as I had more than adequate funds and they refused to apologise, I have gone to the Financial Ombudsman. No wonder they score so low!

I had been trying to book a return phone call back from Natwest. After three attempts asking for a time slot 9am - 10am I finally fixed one for 11am but by 3pm I had not received a call.
Very upset, the next day my wife and I drive to Truro and straight away Spoke to Stuart Hill, he gave some excellent financial advice, plus sorting out the initial fraudulent transaction. The next day the problem had been resolved and the large sum of money returned to our account. A very big thank you to Andrew Hill for his excellent advice, and to Rachel Eaton for organizing a new debit card.

Called in to the NatWest in Maidstone High St this morning with several problems most of my own making regarding my account.
I was seen very quickly by a very helpful,knowledgeable and patient young lady who sorted everything out for me very quickly and efficiently.can’t thank her enough!

I opened a fixed rate isa so that my matured isa could be transferred in. I changed my mind due to poor correspondence and appalling customer service. I requested the money to be transferred before they received the money. Despite several online chat box, emails and phone calls they still have my money.

Having given Cora the natwest robot all my details regarding a three month paper bank statement to be delivered to me and informed by cora the delivery would take upto 5 days. Waited over a week without reply. I phoned natwest to tell the I had the council breathing down my neck regarding these statements. After making three phone calls to natwest, all calls lasted about 20 minutes all ending in the same result automated voice saying, sorry there's a problem, and cut off! The only voice I heard in all three telephone calls was Laura Kenny telling me how great she was at the beginning! I have just received the same treatment on a call to natwest today. I've filled in another two forms with Cora in the last two weeks without success. I contacted the ombudsman to see if there's anything they can do, but I've been informed that they can't do anything till I've spoken to natwest.....😆fat chance...!!

Minus one shocking customer service really rude staff got told to go away I cant be with my partner when he wants to check his balance in the grimsby branch I've never been spoken to like that before really appalling bad customer service on the phone and in the lincoln and grimsby branch. Shocking bad they need shutting down

Been a customer for 20 years and still not able to have an overdraft. On top of that they rarely have English speaking call centres. So very hard to understand the broken English that they love to employ.

Scam banking.
Iv been scammed of more than 1700 pound and natwest bank told me that the scammers use the same bank so they can't refund.
Also every payment come in the latest, custumer service horrible.
Rewars system? Waiting more than a month and whne you should recive the reward ,its take another 5 day ( 5 working day to get tat in your account)
Stay away. There is much beter banking system and much safe for your money . Natwest is a the worst of the worst .

Genuinely the WORST customer service I have ever experienced. I had a situation where money was wrongfully taken from my account so I called up and was told to fill out an online form. This form wasn’t relevant to what I needed, so I called up again. Another lady answered and told me that my money was gone and there was nothing they could do about it. I was in shock. Her lack of professionalism, experience and people skills were genuinely horrific. This situation made me rethink banking with NatWest as if I ever need help I won’t get it. If you are a person considering which bank to trust with your money, I beg you to consider that although you might get good interest rates with NatWest, your money might not be safe.

We had an appointment at the NATWEST
branch in Newcastle under Lyme with RP
The account holder was GR. RP was absolutely excellent. He knew all the products and procedures absolutely inside out. I have used Section 75 a few times but now for the first time I truly understand it. ! My partner has special needs due to a health problem and RP was very sensitive to this.Thank you and don't forget the ticks!