Ncc Southeast Reviews 38

We hired Neil to work on a complex heating system, and the result is excellent.

He demonstrated strong technical expertise and true professionalism, providing effective solutions in what was not a straightforward situation.

The work was carried out carefully, efficiently and to a high standard.

Very good communication as well: reliable, punctual and attentive.

We would highly recommend him.

Neil and his team fitted our boiler and system ten years ago and have completed annual maintenance every year since. We’ve just had it maintained but installation was thorough and maintenance has been minimal. The system has been great value and given us economic heating and hot water.

NCC did a superb job replacing and upgrading our boiler, hot water, and heating system. Their work from start to finish was excellent - they really listened to what we wanted in the consultation phase, and delivered exactly what was promised with a quick turnaround. They were also incredibly helpful with talking us through how the new system works and any questions or thoughts we had about further upgrades to eg. radiators or bathroom etc.. Overall, really highly recommended, with top notch quality of communication and workmanship.

Neil put in our underfloor heating and air source heat pump. We are self builders, he was very patient waiting for us to get to the correct stage for him. He offered advice along the way. Would recommend Neil to anyone. Our build is toasty!!

NCC installed a new gas boiler and new radiators and did a fantastic job for us.

I was delighted with both the speed and quality of the work and the system is working very well

Neil and his team installed our Grant heat pump and hot water cylinder. We're very happy with the advice received, the communication and installation process, as well as the system itself.

Neil and his team carried out delicate and effective work to complete and improve a heat pump installation that had been done by others. Neil was helpful and clear throughout and the results are excellent. Switching from a gas boiler to a high efficiency low carbon heat pump system is not simple and requires expertise. NCC have this expertise and I would recommend them.

NCC competently resolved an issue which a previous engineer hadn't. The fee quoted was the price paid. Communication was excellent throughout and their response time was incredibly fast. I wouldn't hesitate to use NCC again.

NCC Southeast Ltd undertook an excellent solar thermal repair and new boiler installation for me. They were knowledgeable, courteous and value for money. I would be happy to recommend them to anyone.

NCC installed underfloor heating across 3 levels at our house beneath engineered flooring alongside a heat pump.

It turns out they used a product designed for tiling, rather than wooden flooring, and did not follow the manufacturer's instructions (which say that self-levelling compound or screed must be added if used below wooden flooring). This means that beneath the floors (which require even heat) there are hot pipes at 50C separated by cool insulation.

Their manufacturer says it's essential to install thermometers beneath the floor to avoid damage to the flooring - this was not done.

Their manufacturer says that concentrated pipes should be avoided or insulated to avoid overheating of the floor. In some sections 7 pipes have been laid together where the pre-cut grooves in the boards normally support 3. In those areas the floor is being heated to 30.5C way above the safe limit of 27C, which the majority of the rest of the floor is at 21C. So both damaging the floor and failing to heat the rooms.

During installation Neil's constant refrain was "I've run my business from home for 33 years, no-one has ever knocked on my door". Yet when we reported the issues with the installation we have had nothing but denials of the issues.

Neil and his team installed a new Worcester Bosch boiler and Megaflo tank with a Google Nest system at our house just before Christmas and came back to change the radiators afterwards. They did a great job. I had read a review on Which trusted traders which said he was a good old fashioned tradesman which is exactly what I found. He was honest, down to earth and reliable. To be honest he's been the first tradesman I've been happy with and wouldn't hesitate to recommend, after several bad instances with people on checkatrade.

Had a boiler emergency and was recommended this company via the Worcester Bosch Website. Very happy with the service and speed which my new boiler was installed.

Neil has just installed a new boiler and repaired the solar heating, as well as upgraded our shower. All with the minimum fuss and maximum knowledge and efficiency. I highly recommend NCC.

NCC proved to be not only efficient but also professional and friendly. There was little disruption to family life and they cleared up afterwards. We are very happy with the boiler and with their workmanship. We would certainly use NCC South East again.

Highly recommended.

Unfortunately I am unable to recommend this company. Neil came to my property to assess the plumbing problem I had. Having rung me to confirm he had obtained the necessary parts and made a firm appointment to do the work on the 6th October at 3.30pm, he failed to turn up. When I texted him two hours later asking if he intended coming he replied that he was 'still in Kent', whatever that meant. I have received no further response from him and there was no apology for letting me down. I was very surprised at this conduct by someone who is regarded as a reputable trader.

Neil is very professional, precise and incredibly knowledgeable. Would definitely recommend.

Neil supplied and installed our new boiler as well as replacing all our old radiators.
We found him highly dependable and trustworthy. He is friendly, patient and
ever ready to help and replies to all queries promptly. He does not shy away from going the extra mile. We were very satisfied with the professional job done by Neil and his team

We first encountered Neil by chance whilst he was working nearby. When we approached him about
our broken down old boiler, he happily repaired it and was willing to come back on more than two
occasions to get it working again. All this he did for no charge. As a result we entrusted him with replacing
our daughter's boiler which he did extremely well.

We certainly have no hesitation in recommending him and his team to anyone.

Neil and his team supplied & installed our new boiler, new flue, retiled the previous flue hole, installed new smart thermostat (Hive) and power flushed the system.
Very professional and knowledgeable, couldn’t be happier with the completed job. Neil answered all the questions and gave great advice. Thank you!

Neil helped us with a boiler repair when British Gas recommended a new one. Neil also found a fault on our gas meter which British Gas missed despite checking the meter. Neil organised the repair to the meter and also repaired our boiler. Neil also gave the boiler a full service and showed where he had cleaned the boiler which had been missed by British Gas annual service.

Neil fitted a new boiler in my house about 12 years ago. He has been servicing it since then and has also replaced and moved radiators over the years.
He has always been professional with fair prices and I would highly recommend his company.