NCF LIVING Reviews 

52,791
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 12,696 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, often noting their patient and non-pressuring approach. Many are delighted with the quality of products received, including various furniture items, and appreciate the efficient in-store service. Conversely, a small portion of people felt dissatisfied with customer service and delivery. Some reviewers experienced a lack of communication regarding delivery dates and order updates, often needing to chase for information. Others reported unhelpful customer service when trying to resolve problems like damaged items or refused deliveries.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising the helpfulness, knowledge, and... See more

Product

Customers had positive experiences with product, often expressing delight and satisfaction with their... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the helpfulness and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the outstanding... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some praising the delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Chester store today, lovely Debbie was extremely helpful and helped us choose the perfect sofa for our family. We visited the store with our children and Debbie@chester was very friendly an... See more

Company replied

Rated 5 out of 5 stars

I have written a review before about no communication when trying to find delivery date. My sofa was delivered on the 31st july which was exactly 8 weeks got my call an hour before they arrived, i ca... See more

Company replied

Rated 5 out of 5 stars

Fabulous service from Tom in the Warrington branch. Helped us with advice on choosing our new sofa for our new home. Nothing was too pushy and explained every option we could have. Would definitely re... See more

Company replied

Rated 5 out of 5 stars

Went and purchased a sofa today at the stockton store, Shaun took care of us for our visit and was great and very informative. We went with 15 minutes till closing and he couldn't be more helpful if h... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living room shop
  6. Mattress Shop

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(52,791)

11,964 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had such a fantastic experience with Tom

We had such a fantastic experience with Tom! He was incredibly helpful with all the recommendations. He walked us through all the perks, delivery options, and even helped us sort out the finance for the couch we wanted. His customer service was truly great, and we really appreciate everything he did for us and I can say we will definitely be coming back again for future furniture purchases!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Experience was super

We wanted a sofa but were not exactly what we wanted, we also had a few issues regarding the size of the room and to recline or not tontecline. After browsing the showroom we managed to confuse ours even more so.
However Holden helped so much and ended up buying a sofa that we would never of chosen and was actually under our budget so the whole experience was super !! We are so excited to the out Smart Sofa 🤍

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Balgit is great

We had a lovely experience with Balgit from Glasgow. She was really knowledgeable and had great patter!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

David at derby

David at derby. Very helpful and pleasant .We always use ncf for our furniture. We will be back. Reasonable priced and worth the money

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Good instore customer care

Jack at the Thurrock store was very helpful in showing us sofas and explaining options.

9 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

That's just what we like to hear - thank you for the kind words.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Efficient and Effective

The salesman was efficient, had very good product knowledge, gave sound advice.

9 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

That's wonderful to hear, Andrew - thank you for the review.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

A big thank you

Would just like to say big thankyou to Paul at the Stockton Branch, he was a very helpful and knowledgeable young man and very polite and made my husband and I make a excellent choice .
Thankyou Paul

9 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We appreciate you taking the time to write some lovely feedback about your visit, Alison.

Many thanks,
NCF Living, Marketing Team

Rated 1 out of 5 stars

Newport Road Cardiff Store just awful

I visited the Newport Road Store in Cardiff, first glance looked a nice store, then approached by your sterotypical salesman, seemed nice but then had a touch of Arthur Daley about him. Found it gard to get rid of him just wanted to view what was available and make my own mind up on what I wanted.
During the visit I was forced, yes forced on the spot by Andy the salesman go give him a review and implied the company want this, not sure if the company ask for staff to harass customers for this but you dont put people under pressure to do this, it is up to the customer to do this not get someone to do it there and tgen without buying.
I felt uncomfotable and bullied into the review. I made out I did it for him but did not, in fact I have just come om here for this review, not completed one before but now felt the need.
I left the store and I could have bought but heavy handed selling was not welcome. Andy made out this company was the best thing on the planet but seeing these recent reviews I am so glad I did nit buy anything.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Great choice

Great choice, great value and Michael the sales person in the Leeds/ Birstall showroom was extremely helpful. He pointed out all ranges that met our size requirements and made good fabric suggestions to suit our lifestyle.

9 August 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're happy to hear that Michael made your visit an enjoyable one.

Many thanks,
NCF Living, Marketing Team

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