Neil @ uddingston was very helpful from the moment we walked in the shop, made the process a lot easier and smoother and provided alot of helpful information, all while providing us with a good laugh... See more
Company replied
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Review summary
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Spoke to Liam from NCF Uddingston who was absolutely brilliant! He spoke through the entire process in great detail and didn't make us feel rushed, wasn't pushy and went out his way to hunt down a... See more
Company replied
Great choice, great value and Michael the sales person in the Leeds/ Birstall showroom was extremely helpful. He pointed out all ranges that met our size requirements and made good fabric suggestions... See more
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I brought a sofa and bed package deal, Anisha was helping us. She had very good experience and both times we visited she always helpful ,friendly, nothing was to much and every question was answered... See more
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Company details
- Home Furniture Shop
- Bedroom furniture shop
- Furniture Accessories
- Garden Furniture Shop
- Living room shop
- Mattress Shop
About NCF LIVING
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Faraday Avenue, Hams Hall, B46 1AL, Coleshill, United Kingdom
- 0121 356 5698
- customerservice@ncf.co.uk
- ncf.co.uk
4.7
Excellent
53k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
TK at Merry Hill -
Really good experience at the merry hill store. TK was great he showed us different sofas, was patient with us being very indecisive and talked us through the sales process including delivery and warranty. Could not have asked for a better sales rep.
10 August 2026
Unprompted review
The staff at your Merry Hill store was…
The staff at your Merry Hill store was very help and appeared to be very joll. Staff was very happy to answer questions we had which made the overall experience better.
10 August 2026
Unprompted review
Kevin was very helpful in the Edinburgh…
Kevin was very helpful in the Edinburgh store. Came in found the perfect sofa and purchased without any problems. No pushy sales like we have received previously. Would definitely recommend them 😁.
10 August 2026
Unprompted review
If I could give no stars I would what…
If I could give no stars I would what an absolute joke of a company! Getting customers to write trust pilot reviews in the store. Once it’s ordered make sure your expectations are set at zero customer service, no response to emails. Call centre don’t know when someone is going to get back to you. Joke! Delay tactics and don’t answer complaints fully. WARNING!! DO NOT PART WITH YOUR MONEY!!
3 August 2026
Unprompted review
Met Susan today
Met Susan today, very helpful and informative regarding my options.
Left me to browse without any intrusion.
Polite, curteous and overall a very nice person
10 August 2026
Unprompted review
We found a high quality bed at a great…
We found a high quality bed at a great price. Also the advice from TAZ of where to get some additional items for the bed was really good.
8 August 2026
Unprompted review
T k @ merry hill was so helpful &…
T k @ merry hill was so helpful & pleasant talked us through everything we asked about
10 August 2026
Unprompted review
Really good helping staffs
10 August 2026
Unprompted review
BALGIT at Glasgow
BALGIT at Glasgow
Lovely customer service and well looked after. Was very confident in the range of sofas available to suit my Mum.
Highly recommend.
10 August 2026
Unprompted review
Zahid was lovely and very informative…
Zahid was lovely and very informative when speaking to us and helping us lol for furniture. Thank you very much zahid
10 August 2026
Unprompted review
Jack from Thurrock was great help with…
Jack from Thurrock was great help with order. Thank you
10 August 2026
Unprompted review
Donnald at Ncf perry barr
Donnald at Ncf perry barr , Friendly and helpful service
10 August 2026
Unprompted review
Extremely helpful and informative
Extremely helpful and informative. Taking extra time to go through all the motions, offering a fresh coffee on entering the store & plenty of space to consider all the options! Fab store, fab staff!
10 August 2026
Unprompted review
Farah and Noel was exceptionally helpful
10 August 2026
Unprompted review
Ash at stoke,
Ash at stoke,
Great welcome,
Manager understood our needs and provided us many options.
Amazing support so we were clear with options and were able make a purchase.
10 August 2026
Unprompted review
Balgit glasgow very nice girl thanks you
10 August 2026
Unprompted review
Balgit glasgow made me a coffee was…
Balgit glasgow made me a coffee was very good
10 August 2026
Unprompted review
David in Chester ncf was really help…
David in Chester ncf was really help full and showed us few ideas that we had in mind. I highly recommend him
10 August 2026
Unprompted review
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