NCF LIVING Reviews 

52,109
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 12,445 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly approach, making interactions pleasant and efficient. Many consumers highlight the excellent service received, often describing their overall experience as stress-free. Products, including various furniture, are generally well-regarded, with people expressing happiness. However, some customers noted significant delivery delays, often waiting weeks beyond initial estimates. A few also reported receiving damaged or substandard products upon arrival, with issues like stains or structural problems. Communication from customer service regarding these concerns was sometimes described as poor, including ignored emails and unfulfilled promises.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with their purchases, such... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and professionalism of... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpful, friendly, and... See more

Delivery service

People report ambiguous experiences with delivery service, with some expressing satisfaction with the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fantastic experience thanks to Saad's brilliant service. He was incredibly helpful, genuinely funny, and made us feel welcomed from the moment we arrived. Everything was handled efficiently a... See more

Company replied

Rated 5 out of 5 stars

We visited the Perry Barr store with my wife to look for a bed. Donald provided excellent service to us, with politeness, details and patience. He tried to understand our needs and respond to our requ... See more

Company replied

Rated 5 out of 5 stars

We went into NCF preston we were greeted by john. John offered assistance and refreshments. John was very helpful and knowledgeable with out being pushy. He made the whole experience stress free and e... See more

Company replied

Rated 5 out of 5 stars

Liam at Leeds was absolutely fantastic in helping us choose the perfect sofa for our home. The service was incredible from start to finish. He explained everything clearly and in detail, making the wh... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living room shop
  6. Mattress Shop

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

52k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(52,109)

12,388 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

We went to the Preston store

We went to the Preston store, looking for a 2 seater and armchair recliner. Becky one of the stores staff was very helpful. And left use to look around and any questions we had, becky was very helpful explaining everything about the 2 seater and armchair we were looking at.We brought the 2 seater and armchair. Was told it will be end of August about six weeks for delivery. Was told delivery cost is £99. That's the most i have ever paid for delivery of anything. Ncf need to look at that we are also looking for a bed just wouldn't paid £99 for another delivery. Overall the store as lots of furniture to look at and at a good price. Very clean in store. It was great to be left to look around then a member of staff was always around if i had any questions to ask. I would recommend the preston store down to the customer service which was excellent.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

My first time buying a sofa for my new…

My first time buying a sofa for my new home and honestly the experience was wonderful. Hareema was a delight and welcomed me by showing me endless options in the Bradford store. Thank you

25 July 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

Congratulations on your new home and sofa, Areeba! Thank you for the kind feedback.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Merry hill store

Great customer service from Chris at the merry hill store, very knowledgeable about the products, service with a smile and patience no pushy sales tactics which is always a win when in stores like this. Will definitely be returning in the future.

27 July 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We look forward to seeing you again in the future, Rachael! Thank you for the review.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Very happy with my purchase and staff…

Very happy with my purchase and staff is so kind and helpful for us. Recommend from buying here a lot.

27 July 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

Thank you for leaving such a delightful recommendation after your time with us, Sedra.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Thank you Usman for your help your…

Thank you Usman for your help your where very helpful in helping us purchase the right piece for our home. You gave us the best payment plan

27 July 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

Thank you for the lovely feedback after your visit to our store.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Usman was very helpful and helped us…

Usman was very helpful and helped us select the right sofa for our house he helped us process and explained everything wisely. Thank you Usman

27 July 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're thrilled to hear that you found the ideal sofa at our store, Shabana.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Amazing service & prices

Massive thanks to Mark at Manchester for his help in picking our new sofa. Excellent service, quick and easy. Answered all our questions at put us at ease.
The prices are great, especially when there’s a warranty to cover everything.

27 July 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're happy that you found the ideal sofa at our Manchester store, Ben - we'll be sure to pass along the charming feedback.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Mark @ Manchester was excellent

Mark @ Manchester was excellent. Very knowledgeable and helpful and we bought a dream sofa from him

Thank you Mark!

27 July 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're delighted to hear that you found your dream sofa with us, Joe.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Had fantastic flawless experience with…

Had fantastic flawless experience with a young lad that goes by the name of calum. He wad very helpful during the whole process and had very good knowledge, and no problem was to small.

25 July 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're happy to hear that you had a pleasant visit to our store with Calum's assistance, James.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

The staff at the milton keynes branch…

The staff at the milton keynes branch are really good and supportive especially David at Milton Keynes store

27 July 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're delighted to hear this, Ayan!

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

We arrived at your preston store and…

We arrived at your preston store and met a lovely gentleman Arfan with a warm and happy smile
He gave us all the option on sofa dining set and bed and we left with everything we needed for our new home . Arfan is a credit to your company

27 July 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're thrilled to hear that you found everything you were looking for with us, and congratulate you on your new home!

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Hugh in Paisley

Hugh in Paisley. Good customer service was great and every questions asked was answered and detailed.

27 July 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're pleased that Hugh provided an excellent experience, Peter.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Good customer service

Good customer service, great conversationalist, patient and friendly 👍

27 July 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We appreciate the excellent feedback after your visit, Bridget.

Many thanks,
NCF Living, Marketing Team

Rated 1 out of 5 stars

i originally left a 5 star review due…

i originally left a 5 star review due to the amazing man we dealt with when buying our sofa, the store compeltly lies about delievery dates so please do not trust this! it feels like they only told us these dates to tell us what we wanted to hear and since then there’s nothing nobody can do. Really sad as it’s a lovely store but no one can help us now we’ve already spent the money. sofa was meant to be delivered between 7-9 weeks and by the looks of it it will be between 9-11 weeks and no one wants to know us. really sad

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Bradley at uddingston.

Bradley at uddingston.
A very pleasant helpful and patient young man.

27 July 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

That's very kind of you to say, Roseanne.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Great experience

From walking through the door, jimbob at the Leeds store, made the whole experience informative and a joy

27 July 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're pleased that you had an enjoyable experience with us, Richard.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

khalid is a wonderful human being and…

khalid is a wonderful human being and has very good dress sense,the couches are comfy and all round is a good welcoming vibe

27 July 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We'll be sure to pass along the delightful compliments to Khalid, Harry!

Many thanks,
NCF Living, Marketing Team

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