NCF LIVING Reviews 

Huge regrets ordering from NCF.

We ordered our sofa in early April, as due to move in to our first house in July. We asked for the salesman to put a note on our order saying delivery for early July which he did. On the 18th of June I receive a text from Furdeco (the delivery company) saying that they’re ready to deliver the sofa and asked me to pick which day? I called NCF and spoke to a lady who said she would ask Furdeco to send our sofa back to them, and for us to get in touch once this is delivered. As soon as we got our move in date (2 weeks after the initial call) we let NCF know. They said they’re just waiting for ‘the other half’ of our sofa as it hasn’t been sent back yet. My and my partner have called almost every day asking for an update, as we’re currently on camping chairs 3 weeks in to our move, despite thinking ahead and ordering the sofa in APRIL. Every phone call we have been told ‘we’re still waiting for it to be sent back’. My partner sent a complaint to customer service, to which he was then told they actually don’t know where half of our sofa is. If we were told this in the first place we’d have ordered another sofa by now. Even after this we have been offered no offers of goodwill, and been told they will call us when there’s an update. It’s extremely frustrating and I wish we’d have just gone with DFS, way more reliable and actually interest free. AVOID NCF and go with a more reputable company!!

Cathy was extremely helpful and gave lots of useful information about the sofa we chose to purchase today.

Visited the Preston store was greeted by Saad who was extremely polite and helpful helped me find dining table

Happy with my purchase will definitely recommend and be back for more.

#Swansea store
Brilliant customer service from all but especially our sales woman Susan Allen
with her knowledge and brilliant customer service we choose our sofa within 5 minutes of visiting the store and all done and baught within 15 mins

Thankyou again Susan

Jamie at the Chester store welcomed us into the shop and this made our shopping experience relaxed
There was no pressure to buy, he was there for assistance when required
Excellent customer service

Morgan helped us today and he was absolutely brilliant giving us the perfect and honest advice for our situation and suggesting various options. We have bought from NCF before and due to our experience before and today we will continue to bring our custom to NCF

Very nice Mr. Khalid Alam. Very helpful advisory and quick. I recommend

Great experience at the stockton store Dan was brill. No hard push to sell gave us plenty of time to look, wonder round and look in other stores before returning to purchase the first bed and mattress we liked. He was more than helpful.

Great service from Sean in uddingston when buying our new sofa.

★☆☆☆☆ Absolute disgrace — incompetent, uncaring, and heartless

I wish I could give zero stars. What NCF Living and their delivery partner Furdeco put my family through is nothing short of scandalous.

We ordered a sofa specifically built to fit narrow stairs — confirmed suitable by their staff at the time. Promised delivery: 12–14 weeks. Reality: 18 weeks of chaos, lies, and total neglect.

The nightmare we endured:
❌ SIX failed deliveries: Constant no‑shows, false excuses, and we even caught them out claiming “no access” when we had CCTV proving otherwise — later admitting the sofa wasn’t even on the van.
❌ Exploited vulnerable customers: They pressured my mother‑in‑law (87) and her partner (90) into paying an unfair £89 “re‑delivery fee” — after store management explicitly promised there would be absolutely no charge.
❌ Left them stranded: For seven long weeks they were stuck on makeshift seating — in pain, stressed out of their minds, and terrified — while NCF Head Office and Furdeco passed the blame back and forth like a hot potato.
❌ Impossible to deal with: Furdeco’s call centre is a cruel joke — hours wasted in endless queues, getting contradictory answers, and zero accountability. NCF Head Office ignored emails, dodged responsibility, and showed not a shred of common decency or compassion.
❌ Wasted time & money: Multiple trips to the store (49 miles total), days lost on calls and chasing — all because their system is amateur from top to bottom.

To be crystal clear: Becky at the Preston store was an absolute credit — she fought for us, told the truth, and did everything humanly possible to fix the mess created by her own employers.

NCF Living Head Office and Furdeco?
Arrogant, unprofessional, and completely lacking in basic decency. They hide behind fine print, refuse to take ownership, and try to pass off refunding their own unfair charge as “goodwill”. It wasn’t — it was just correcting their own blunder, and even then they fought us every step of the way.

They have no idea what customer care means, and clearly don’t care about the misery they cause. Avoid this company like the plague — especially if you are elderly, vulnerable, or simply expect people to keep their word.

★☆☆☆☆ Utter disgrace — incompetent, uncaring, and heartless

I wish I could give zero stars. What NCF Living and their delivery partner Furdeco put my elderly family through is nothing short of scandalous.

We ordered a sofa built to fit narrow stairs — confirmed by staff. Promised delivery: 12–14 weeks. Reality: 18 weeks of chaos, lies, and total neglect.

The nightmare:
❌ Six failed deliveries: No‑shows, false excuses, and staff who admitted they didn’t even have the sofa on the van.
❌ Abuse of vulnerable customers: Pressured my 87‑year‑old mother and her 90‑year‑old partner into paying an unfair £89 “re‑delivery fee” — after store management explicitly promised there would be no charge.
❌ Left them stranded: For seven long weeks they sat on makeshift chairs — in pain, terrified, and stressed beyond belief — while Head Office and Furdeco passed the blame back and forth like a hot potato.
❌ Impossible to contact: Furdeco’s call centre is a cruel joke — hours wasted in queues, contradictory answers, and zero accountability. NCF Head Office ignored emails, dodged responsibility, and showed not a shred of compassion.
❌ Wasted time & money: Multiple trips to the store (total 49 miles), days lost to phone calls and chasing — all for a service that was amateur from top to bottom.

To be clear: Becky at the Preston store was a saint — she fought for us, told the truth, and did everything humanly possible to fix the mess created by her own employers.

NCF Living Head Office and Furdeco?
Arrogant, unprofessional, and completely lacking in basic decency. They hide behind fine print, refuse to take ownership, and think a refund of their own unfair charge counts as “goodwill”. It wasn’t — it was the bare minimum of correcting their own blunder.

They have no idea what customer care means, and clearly don’t care about the distress they cause. Avoid this company like the plague — especially if you are elderly, vulnerable, or simply expect people to keep their word.

Tristan @ Manchester

Lovely chap, very patient and explained everything very clearly to us. Easiest purchase ever making it the easiest experience

My partner and I walked into your swansea store, we had a lovely welcome with your staff, we went upstairs to look at a few mattresses, we were then greeted with your lovely sue, she was a breath of fresh air, she showed us a few mattresses with no pressure whatsoever, we told her what we were looking for and she took us straight to it, we laid on it and it was perfect, we felt like we had known her for ages, she is fab and a credit to your store, we will definitely be coming back and telling our friends about the lovely sue and your store, we are very happy thank you lynn and Mark ❤️❤️

Just went to have to look around we knew we were going to need a new sofa soon so was just looking to see what’s around. The staff in the Bristol Cribbs store were so friendly without being pushy or in your face.
We actually ended up buying a sofa today when we didn’t intend to! Marina was so friendly and knowledgeable and didn’t pressure us but when we decided on the purchase she really knew all the information we wanted to know. It was so quick and easy! I cannot recommend the store enough and saw plenty of other things that I would love for my house so will be back!

Khaled at the Bradford store was great. Helped us find the perfect sofa.

Went into the Preston Store today. Very friendly smiling staff member Saad greeted us at the door, made us feel welcome and was very knowledgeable throughout. Will definitely be back.

Great service from Becky at the Preston Store. Helpful without being overbearing and was able to organise our delivery requirements. Thank you

Aaron was very helpful and knowledgable He also pointed out a great deal for a bed which saved us a lot of money

Philip @ Manchester 10/10 service and really happy with my purchases.