NCF LIVING Reviews 

Sofa was nice, but it is still in the warehouse. Joke of a delivery service, in the shop they said it would fit, delivery team turned up, didn't even get out of the van, said it was too big and left. We went back to the shop, measured again and confirmed a second time it would fit, now they want another £99 to deliver on top of the original delivery fee. Avoid this company.

Do not use this company. We purchased a bed 3 months ago after a lovely visit to the store to buy a heavy mattress and a bed base to support that mattress. At the time we had discussed the delivery options - the mattress would have to be vacuum packed in order to be delivered.
We received the delivery of the bed base and the mattress in due course, however this is where our problems started. The mattress had not been vacuum packed and could not be delivered. The base had been delivered and as we had paid for the assembly service, they started making the bed. Parts of the delivery were missing and the bed was forced together anyway.
My partner attempted to get some support from customer service and this took weeks of back and forth emails. A second attempt at a delivery was made several weeks later and it was again not vacuum packed. Today marks approximately 3 months since we purchased the bed, and after a third failed delivery, we have been informed that the mattress that we purchased can't be vacuum packed. We have been charged for the bed, despite not owning it. NCF have refused a full refund of the product and if you call customer service, the rude customer service agents just tell you that there is nothing that they can do. One hung up on me today! Horrendous service, illegal practise and terrible experience overall.

Margo in the chester shop is a treasure lovely lady, ade my experience amazing

Khalid from Bradford, helped us find a fantastic sofa

Cathy @ Gateshead was brilliant helped us with everything was very informative about our situation with having dogs and she’s helped us pick our new sofa based on this.

Cathy at Gateshead was helpful with our sofa purchase

Bought a sofa from ncf and the service we had with josh was absolutely fantastic , no pushy sales ,we asked him a few questions about different sofas nothing was too much trouble . This is not our first visit to the swansea branch and definitely not our last .. we will be back to buy a bed in the near future . We highly recommend you visit and if you can ask for josh very friendly, very helpfull and very knowledgeable. Thanks again josh

Josh in the Swansea store customer service was second to none this is our 2nd visit both times we have purchased sofas would highly recommend asking for him to accommodate you in any sales he was super friendly and helpful the sofa I wanted was discontinued so showed us one from the same manufacturer which we bought.

Josh in Swansea made us buying our sofa so easy and relaxing. Helped us pick the perfect one we had in mind and answered all questions we had. We bought 2 sofas here since Christmas and will definitely be back in the near future for other furniture hoping josh will serve us ☺️

After looking around other retailers in the park, we visited your paisley store for a look around. I was pleasantly surprised by the quality and value for money. We were met by Brendan who helped us. Brendan was always on hand if we had any questions. We didn’t buy on the day as I wanted to double check measurements. Will certainly be back to see Brendan soon

Samir from Thurrock— 5 star

samir from thurrock helped me find my table and i will come back for it

samir from thurrock was insightful with his knowledge

Teri at Stoke provided great customer service.

I planned on purchasing two sofas from the junction 27 store but Leanne one of the staff members was very rude and discomforting, we plan to buy from elsewhere.

Margo was very helpful today when we were looking for dining tables at NCF Chester

Margo at NCF Chester was brilliant she was very helpful when we went in today to look at dining tables.