NCF LIVING Reviews 

The shop assistant who served us in shop was helpful. We did ask if we changed our mind on colour or not having the cuddle chair would that be ok. She said yes as we were not 100% sure on this.
A few days later we did change our mind and was told to email customer services They rang me and said yes we could change to a 2 seater but this would cost us £100 for admin paperwork. I know as the sales assistant did say they had the stock so it would just be a matter of changing the order on paperwork but the lady was adamant she was charging that extra. I asked if I could speak to her superiors and she said if I wanted to complain I would have to email customer services. Well she was customer services!
I did say so I would be emailing the complaint to you when you could just waver this administration charge. She just kept saying it was their policy. Not helpful at all and I said if I cancelled my order she said I would loose my deposit.
Customer services was so unhelpful!
I certainly would not recommend their business to anyone
I just hope when I get this sofa it’s of decent quality

Fantastic new showroom in Stockton. I stumbled across this place yesterday while looking for a new sofa. The showroom is set out so nicely and the staff were great, especially Shaun. They couldn't be more helpful. I'll be back!

I was purchasing a couch and bed and the sales rep Tom was so helpful and friendly. He wasn’t pushy with anything and explained everything really well.

Jason at your Chester store looked after us today. At not having a clue about what type of sofa bed to look for, Jason took us around the store and showed us each one in fine detail. He was very attentive to mine and my husband's different preferences-(we rarely agree);until he eventually found us one we both loved. He then matched two chairs for us too. He also showed us a three piece suite we also fell in love with and bought today. We also needed a new mattress for our bed and he found us the perfect one. Your customer service is outstanding. Thank you for being so patient with us. Thank you so much Jason. You are a star!

ONCE MONTH SINCE REJECTING DAMAGED SOFA UDATE ! Well still no refund ! Still no progress ! Still been robbed of £1,400 by NCF ! I’m still ringing everyday , still going into store, still being palmed off by the same excuses . When I speak daily to an advisor they all promise to ring back the same day with any updates ,even call me if there are no updates , ask me have they ever rang me back ? Not a chance have they ! They have received it back weeks ago and are basically doing nothing about it , Please be very very careful before ever making a purchase from this terrible company , their customer service really is laughable ( well I would laugh if they hadn’t robbed £1,400 of my hard earned cash , please please give this company a very wide berth , my continued nightmare of an experience should be warning enough , Avoid at all costs !!!! Take your money and spend it elsewere

Graham @ Uddingston took the time to ask what we were looking for, I had measurements of my suite to give us a guide of sizes, Graham took the time to measure any suite I asked to check the size as we have a low window and didn't want the couch higher than a certain hight, he had the patience of a Saint with us until we finally found the perfect 3 and 2 seater suite.

Shaun at Stoke was very welcoming, friendly and knowledgeable. He was able to explain everything clearly and answer any questions we had.. At no time did we ever feel the hard sell and would recommend him to friends and family.

Azra at Stoke really helpful and wasn’t pushy when buying our dining set, great service Thankyou

Sean in the uddingston shop was friendly and helpful when buying our dining table

Lovely friendly service. Bought 2sofas!!!!
From Naz at Leeds

Aaron was helpful, friendly, and knowledgeable. Would recommend NCF and Aaron and looking forward to our new sofa!

A lovely and pleasing experience with Holie showing my family around at the Perry Barr showroom

Khalid at the Bradford store gave me great service and helped me choose the right dining table. Please go and ask for Khalid, he will help you.

Fantastic! Humaira was very helpful pleasant lady, Went through every little detail when I brought my son a bed. Very happy customer 😊 Thank you Humaira!

Lewis and Noel in Rugby were both very helpful dealing with an issue with our delivery. Thank you both.

Naza (MK) is brilliant. She made the dull experience of buying a bed much more fun. Absolutely great

Aaron in paisley quick and really helpful

Samir and Ashraf from Thurrock was amazing. Helpful and thorough!

Leanne at Leeds’s, was very good on her initial contact, she was friendly & polite, was able to direct us to a select of sofas within our budget & requirements, she was very knowledgeable and very helpful, she was patient & was able to provide use with reassurance along the way when selecting our new sofa
Thank you

William in Paisley was brilliant, very helpful!