NCF LIVING Reviews 

51,938
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 12,420 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and friendly, making their shopping experience pleasant and stress-free. Many highlighted the excellent customer service, appreciating personalized guidance and product selection, ensuring items perfectly suited their needs without pressure. However, some customers noted significant issues with after-sales customer service, describing it as non-existent or poor after the purchase. Reviewers also reported delivery problems, including long delays, items arriving damaged, or personnel refusing to complete the service as expected.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Clients share positive opinions on product, with many highlighting a great selection of furniture and quality... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and knowledge of staff... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the excellent and helpful... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience. Tony at the Manchester store was incredibly helpful, friendly, and knowledgeable without being pushy. He made the whole process so easy that we found and purchased our sofa... See more

Company replied

Rated 5 out of 5 stars

We had such a great experience with Kane, who helped us choose and order our sofas. He was incredibly helpful, patient and knowledgeable throughout the whole process, making everything so easy and str... See more

Company replied

Rated 5 out of 5 stars

Came in to NCF Living at Chester to purchase a bed. Was greeted on entry by Jason. Offered assistance and a coffee while we browsed the collection. Customer service was excellent, Jason at Chester mad... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Farah at the Rugby store! She was super quick, highly knowledgeable, and showed us a great range of options without being pushy at all. Farah gave us so much information so fast... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living room shop
  6. Mattress Shop

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

52k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(51,938)

12,183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Neil@Uddingston was fantastic

Neil@Uddingston was fantastic. We left with exactly what we were looking for. Our new dining chairs are extremely comfortable and we love them. He made us feel very welcome too. Highly recommend.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

We popped into take a quick look as we…

We popped into take a quick look as we were planning a new sofa at Xmas, it was the opening day for the store we had`nt heard of before. We were met and welcomed by Liam,he did not hassle us as we walked around ( which we hate) he was very helpful ,knowledgeable and polite.So much so we bought a new 3x2 sofa set.The manager Shaun ( i think) was also around and was chatty.
Waiting for delivery date now but so far very happy.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Tristan @ Manchester provided the best…

Tristan @ Manchester provided the best level of service possible as I was searching for a dining table and he helped to me choose one that suited the kitchen. I highly recommend him to anyone who is on the lookout for home furniture, he’s your man!

24 July 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a mattress over two weeks…

I ordered a mattress over two weeks ago, and the estimated delivery time was 7–10 days. Despite calling three times, I was repeatedly told that someone would call me back, but no one ever has.

I’m still waiting for my mattress, with no update on when it will arrive. The lack of communication and customer service has been extremely disappointing. Very poor service, and I wouldn’t recommend ordering from this company based on my experience.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Matt in Gateshead served us our dream…

Matt in Gateshead served us our dream sofa.
When we entered the shop we were greeted with a warm welcome, polite, approachable friendly mannerism. He gave us the time to browse, whilst letting us know help was available.
Matt answered all our questions and reassured us our sofa would last a good few years. We love our new sofa, thank you, we would 100% recommend.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Unique selection of sofas wonderful…

Unique selection of sofas wonderful layout. The staff are great, would like to personally thanks Saad for his straightforward communication, he's great at what he does 👍🏽

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service at Perry Barr, Birmingham

We visited the Perry Barr store with my wife to look for a bed. Donald provided excellent service to us, with politeness, details and patience. He tried to understand our needs and respond to our requests as best as possible. We left with a good idea of what suits us but wanted to look for other offers from competitors too.After visiting 3 other competitors we valued Donald's approach which was unlike what we saw in other stores hence we visited Perry Barr again the next day to put the order in. The product was not massively different than - at least one of - the competitors, but Donald the sales person made the difference. You must be proud of his service!

24 July 2026
Unprompted review

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