NCF LIVING Reviews 

I visited Hull showroom on Monday,I was looking for sofa and bed.
Steve @Hull showroom was very helpful, he showed me all the options and helped me in choosing the right option.
I was very impressed with his experience, politeness and professionalism.

Great service again from sue and the team at NCF Swansea store, very happy returning customer

Leanne @ Leeds was lovely, very patient and really looked after me throughout my purchase, she is an asset to your ncf Living Leeds.

Leanne @ Leeds was fabulous, very patient and very informative, she is an asset to you, thank you

I visited the Preston NCF and was warmly welcomed by Saad, who was exceptionally helpful, friendly, and professional. He patiently guided me through the options and helped me choose the perfect sofa. His excellent customer service made the experience a pleasure. I would highly recommend both Saad and NCF, and I'll definitely be back for more.

Ok on the day of searching and ordering from Gateshead, we were given 13 weeks for delivery. Are the sofas hand built by craftspeople in Mongolia or made from recently invented materials from a lab in Area 51 after scientists managed to communicate with captured aliens?

Of course not but but you'd be right to think so. I'm of the opinion delays are due to financial issues and keeping hold of deposits, taking from Peter to pay Paul is the reason. We have no definite delivery time, could be September might not be. Anonymous test message today says NCF Living understand disappointment.

Contact has been made with Person anon6from customer service. No hope of a response.

Don't think so.

The service i received from RICHARD was really good his service was very helpful i would definitely come back to the shop and ask for him again

Csilla in Uddingston, good customer service, friendly and offered us a nice coffee

Ordered a Charm love seat and sofa, standard chair arrived instead so refused delivery and a broken leg on the sofa. Many emails and calls before a solicitor was involced before i got my refund. Had the cheek to offer me £39 to accept the sofa 😡 instead of them repairing it. Also ask you to leave a review in the store before you actually have your furniture. Never again, very unprofessional and useless company.

First class service from sean in uddingston

Jason at chester was friendly and helpful. We came to look for sofa beds and he spent time with us showing around and doing demos

Great service! Shopping for sofa beds and Jason from the Chester store was super helpful demo’ing them all for us

Lewis was fantastic, he was very helpful and supported us to pick the right furniture for our home.

Lewis was very helpful and funny he gave us a wide range to look at ,showed us different textures ,colours and talked to us about the complimentary pillows that comes with each sofas .

Lewis is very polite and very helpful in getting a good sofas

On entering the store, the atmosphere immediately felt calm and welcoming, with absolutely no pressure from anyone. After a few moments, we were approached by Rob from the Bristol store, who checked in to see if we needed any assistance, which we did at the time. He was incredibly informative, genuinely helpful, and made sure we had all the details we needed to feel confident in our choice.

Rob’s knowledge and friendly approach made the whole experience effortless, and we left feeling well looked after. We’ll 100% be returning to purchase the sofa we’ve chosen as soon as we receive completion confirmation for our new home. A really positive experience from start to finish.

Day 13 update , Still had no resolution to this nightmare a full 13 days after rejecting the sofa due to damages (agreed with. The installers and relevant photos taken , indeed they say they have not even received it back almost 2 weeks later ! ( I live 90 miles away , not on the moon ! I’m now at the stage we’re I have been robbed of£1,400 by this company , oh and and for customer service, DONT expect any ! ( I’ve had one phone call from them in almost weeks ! I wonder how many other customers have had this kind of nightmare service with this company , I’ve rang countless times myself only to be fobbed off time and time again ! DO NOT PURCHASE from these people unless you are wanting large amounts of stress and worry and you have a lot of spare time to use up ringing them to be once again fobbed off , please please be very careful, ( oh and DONT bother going back to the store that took your hard earned money , they don’t even have a phone there to ring head office on your behalf !, I will continue leaving these negative reviews until this matter is given urgent attention, Avoid at all costs

Dean at Stoke was very quick, did everything easily with no hassle. Highly recommend

I received excellent customer service from Zahid from the Thurrock branch. Very pleasant and knowledgeable staff.

William in the Paisley Branch was very helpful and knowledgeable with the furniture l was after. Great customer service.