NCF LIVING Reviews 

We purchased a dining table from NCF living and Debbie helped us throughout with it. She was really helpful and kind.

We bought our new sofa from NCF Living today in Preston and couldn't be happier with the service.
Becky was absolutely brilliant.
We really wanted a particular model but only needed the 3-seater and the chair. Becky was amazing enough to arrange for the set to be split so we could get exactly what we wanted, along with sorting out the delivery for us!
Exceptional customer service like this is hard to find these days.

Will definitely be back in future if we need any other furniture!

Fantastic customer service from Ashraf (thurrock branch). Very patient, friendly and tailored support to customer needs.

Amazing store with amazing staff, Humaira in the Merry hill branch was amazing, great customer service and very friendly.

Balgit at Glasgow took time to show us around and helped in our search of a nice sofa, connect wuth her if you are in need of a sofa.

BALGIT GLASGOW- really good customer service. :)

Lies lies and more lies.Above the door entrance in bold letters it say IMMEDIATE DELIVERY, Having paid in full before delivery we were assured the sofa was coming into store on Friday (lies 1) expect delivery Monday or at the latest Tuesday (lies 2).No correspondence from NCF.Store visit Wednesday and was dismissed away and told to await a phone call (lie3).Return to store 8 days later only to be told sofa had not arrived in store.If you don't have thousands of pounds of disposable income and alot of time on your hands. DO NOT BOTHER.

Great product, price and service at the shop.

The shop is well organised and maintained. The customer service was brilliant. Margo(chester showroom) was really helpful and forthcoming. Thank you.

Hi I popped into ncf living cardiff and had an amazing experience with David@ncfcardiff . I came in in hopes to purchase a dining table and chairs. Not only was David very informative and helpful he went out of his way to explain every detail, combination of chairs, demonstration of opening and shutting tables and even helped with the breakdown of the payment plans available if I needed it. I have left fully satisfied with my choice with the help of David. We will be back soon i can assure you with more purchases!. Thankyou for being so friendly and helpful and all the best.

Fabulous service from Beth at Stoke branch. Very helpful and easy to purchase. Nice store with lots of choice

Brilliant customer service, lovely shop not jumped on as soon as you walk in the shop, Jamie @Chester helped us with our purchase, very professional,
Thank you!

Balgit from Glasgow was super friendly and helpful today.

Visited the store today purchased a lovely dining table after months of searching, Bradley helped us, he was very helpful and knowledgeable about things we asked. Great service

Rob at bristol has provided excellent customer service

This is my second review for this company. I paid £999.00 for a mattress on 22.08.26. it was supposed to be delivered within 7 to 10 days.
Six weeks later I still haven't received it. I've tried to cancel it and written about 5 emails and phoned customer service. I have had no reply to the emails. After waiting about 45 minutes on the phone the woman told me someone would email me the next day but they didn't. We had to go back to the Hull store and tell them we want to cancel it and have our money refunded. The store staff are lovely and said head office would ring me on the Tuesday, but they didn't.
I tried ringing customer services on the Wednesday and told the I just want my money and don't want fobbing off. I was assured they would ring me that afternoon, but they didn't.
Today we've been back to the Hull store and again we've been told they will ring on Monday, so we wait to see.
I can't believe what terrible customer service this company has. I've ordered a sofa and want to cancel but I've paid a deposit and been told it's too late, however, my concern is that if anything goes wrong the customer services won't do anything, although the manager has assured me he would make sure it will be ok.
All I want is my refund!!! I've given my order number every time but no one is interested in supporting me or getting in touch.
I won't be shopping there again.

Naz at Milton Keynes is superb, she helped us out figure out the sofa details and delivery.

Dealt with balgit at Glasgow store, great customer service

Great service from dave@ncfcardiff, very knowledgeable and everything was explained with ease. I would definitely recommend.

Amazing service from Dave@ncfcardiff we found just want we wanted and had so much help what a great guy