NCF LIVING Reviews 

Very helpful, informative & made our sofa shopping experience fab. Thanks to Michael @ Leeds ☺️

Lovely friendly staff visited yesterday . I came back today ..a store well worth the visit .with lots of beautiful sofas at amazing prices ..Thank you Humaira@merryhill ☺️

Fiona at Glasgow was very nice and extremely helpful.

Poor service, never attended the phone call. Order given in May and still not delivered.

We had an absolutely fantastic experience with Becky at the Preston Docks store.
We visited Saturday afternoon and received tailored advice without any pressure. We looked around every furniture store in the area but came back on Monday due to the fact that we appreciated the way Becky genuinely cared about getting the right furniture for mums needs. Having worked training others in Customer Service in the furniture retail sector myself, I can say she is credit to the company and community. Thankyou Becky for all your help. We look forward to the recliners arriving tomorrow!

Was told bed would be delivered in two to three weeks.
It’s now seven weeks tracking says bed has been delivered when it absolutely has NOT !
Customer service is a joke . Was on hold 2.5 hours no reply !
No response to emails either!
We are now taking it up with the finance company and the furniture ombudsman !
Avoid this company

Shambles!! Ordered a mattress and told it would arrive within 7-10 days. 3 weeks later and no update. Go in to store to chase up. Told its with delivery company and should already have had a notification. Have had nothing!!. Get an email from NCF stating it's not with the delivery company and they don't know where it is. They have lost it. 2 weeks later again. They don't respond to emails. You won't get through on the phone and in-store can't do anything as they state it's nothing to do with them. They just take your money. They have said they will ring back on a given day and they can't even do that. Bunch of liars. A month later still have no mattress.

I purchased a 3 and 2 recliners early August they got delivered on the 27th they were 2 weeks late the 3 seater was damaged and reported within 3 hours I had to go to the store because they wouldn't answer my emails I paid over £2000 which is a lot to me I'm a pensioner they contacted me and offered me £79 to keep the damaged sofa which I refused all I asked for was a sofa without damage we are into October and for the last 3 weeks they're saying the sofa's in the warehouse awaiting delivery ncf living is a complete joke although there's nothing funny about this scenario so be warned do not buy anything from this company

Still waiting for a reply back regarding the faulty dinning table and faulty chairs that I received. I finally managed to get someone to answer the call and all she said was fill in the form again and that someone will contact me this was weeks ago and still nothing!!

When it comes to your sales people they force you to leave a good review on the dot when purchasing something. This is the worst company ever!!

Thank you again for everything Csilla@Uddingston

Great service from Charles at Preston He has over 30 years experience and is incredibly helpful
Many thanks 👍

Feel sorry for the staff in-store, they are fabulous. Unfortunately after you have paid the customer service is shocking from above them. Ordered a sofa for my mam august 2nd, said it be delivered by the 24th August and still waiting for it with hardly any communication apart from the odd reply on an email here and there. Can't get through on the phone, have requested a full refund as it's after 30 days and still nothing. My 72 year old mother is currently sitting on a camping chair waiting on a delivery she might not get. Absolute waste of time and will never recommend this company to anyone ever again.

Im very disappointed. My parents ordered 2 beds and 2 mattresses on the 25th August and it is now 5th October and we still haven't received them.
We have sent numerous emails which have not been replied to. Although the beds and the mattresses were good quality the delivery and lack of response to our emails are horrible and I will never be buying from this shop again.

Andy and Christine was of great service to us, We met Christine a day before and gave us all information we need and we were so impressed by the customer services from Christine we came back the next day😁

Andy was a darling, with Andy the process was super seamless, made sure we got the best support

Thank you so much Guys💯💯

We met Christina on our first visit, and she was very pleasant and welcoming. She took the time to go through all the details with us and advised us to get the necessary measurements.

On our second visit, we met Andy, who was equally pleasant and helpful. He went through everything with us and was very patient throughout the process. He made the whole experience feel seamless and stress-free.

We really appreciated the excellent customer service from both Christie and Andy, and they made the overall experience a very positive one.

Marina was wonderful and really helpful

0 stars – Be careful before buying from NCF Living
My experience with NCF Living has been extremely disappointing.
I paid in full on 25 May 2026 for a bed, and what should have been a straightforward purchase has turned into a four-month ordeal involving delayed delivery, missing parts, a broken bed base, repeated promises that were not fulfilled, and a complete lack of response to my emails.
I have spent months chasing their customer service department to resolve an issue that should never have happened in the first place. The way this matter has been handled has caused me a great deal of unnecessary stress and frustration.
In my experience, the level of customer service has been extremely poor. I have repeatedly had to chase for updates and responses, despite having already paid for the goods in full.
Think very carefully before giving this company your money. Based on my own experience, I would not recommend NCF Living.

Usman was very polite and friendly and helped us make the process of purchasing the sofa very easy.

Naz at the Leeds Birstall shop was amazing. Very welcoming and helpful. Made picking our sofa easy, very happy with the service. 10/10 would recommend! Thanks again

Stacy from nfc Marshall store was guided me through our purchase. She was amazing in explaining and dealing with customer.