NCF LIVING Reviews 

52,072
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 12,445 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly approach, making interactions pleasant and efficient. Many consumers highlight the excellent service received, often describing their overall experience as stress-free. Products, including various furniture, are generally well-regarded, with people expressing happiness. However, some customers noted significant delivery delays, often waiting weeks beyond initial estimates. A few also reported receiving damaged or substandard products upon arrival, with issues like stains or structural problems. Communication from customer service regarding these concerns was sometimes described as poor, including ignored emails and unfulfilled promises.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with their purchases, such... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and professionalism of... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpful, friendly, and... See more

Delivery service

People report ambiguous experiences with delivery service, with some expressing satisfaction with the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fantastic experience thanks to Saad's brilliant service. He was incredibly helpful, genuinely funny, and made us feel welcomed from the moment we arrived. Everything was handled efficiently a... See more

Company replied

Rated 5 out of 5 stars

We visited the Perry Barr store with my wife to look for a bed. Donald provided excellent service to us, with politeness, details and patience. He tried to understand our needs and respond to our requ... See more

Rated 5 out of 5 stars

We went into NCF preston we were greeted by john. John offered assistance and refreshments. John was very helpful and knowledgeable with out being pushy. He made the whole experience stress free and e... See more

Company replied

Rated 5 out of 5 stars

Liam at Leeds was absolutely fantastic in helping us choose the perfect sofa for our home. The service was incredible from start to finish. He explained everything clearly and in detail, making the wh... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living room shop
  6. Mattress Shop

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

52k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(52,072)

12,290 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Another 10 days gone by and NCF…

Another 10 days gone by and NCF transport manager has still not found our missing 3 seater settee which was meant to be delivered a week last Wednesday between 7am and 4pm and of course it wasnt no reason given and now it appears to be lost. Despite calling everyday for an update the answer is the same "the transport manager " is looking into it so I would suggest employing a new transport manager one who can actually do the job.Our order was supposed to be delivered at the end of May we are now at the end of July at this rate we will be lucky to have it by Christmas. We have now contacted the television program Watch Dog and from what we hear NCF have been investigated by them in the past if only we knew that before we ordered with them. For any NCF people reading this our order no is CAOM1185 and please dont bother with an apology because we know by now they are absolutely worthless.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Zahid gave us a great service

Zahid gave us a great service. We are very happy with his services. He made us so comfortable with the information and product knowledge.
End up buying the furniture.
He gave us extra time after work.
Thurrock branch

26 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience from start…

I had a fantastic experience from start to finish. Communication was excellent, everything was handled professionally, and the level of customer service was outstanding by Naz @mk. It's clear how dedicated and hardworking they are, and they genuinely care about their clients. I wouldn't hesitate to recommend them!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Debbie at chester was excellent from…

Debbie at chester was excellent from the moment we walked into the the store, she introduced herself and told us little about the store, then left us to shop around, was lovely to not be pressured by a sales person, we did actually purchase, so thankyou very much, will definitely recommend this store

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Debbie @ Chester

Debbie @ Chester was great from the start. No pressuring for a sale, gave us time to find the sofa we wanted. Provided us with complimentary coffee whilst all the paperwork was signed. Will defo use again

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Extremely welcoming

Extremely welcoming, prices are very reasonable and staff were brilliant! Liam was very understanding and helped us massively! Would definitely recommend NCF if you’re after new beds or couches!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Mark@Manchester was an absolute delight…

Mark@Manchester was an absolute delight to deal with from start to finish on the purchase of our sofa 🛋️, easy to deal with & very thorough & professional at the same time , would recommend to anyone & don’t buy from anywhere else , still wouldn’t throw me the clock 🕰️ in 😂 probs as was part of store furnishings not for sale ⛔️

26 July 2026
Unprompted review

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