From first contact until completion, this company were outstanding. Expecting a week or two for an engineer, he was here in less than two days, with my choice of time. An efficient and tidy technici... See more
Company replied
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Review summary
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The work involved the replacement of an internal oven light bulb which had blown. My attempt to remove the the old bulb ended in making any attempt to succeed in doing this was made dangerous as the... See more
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NEFF has always been one of my preferred appliance brands because I've found them to be reliable and well made. Our dishwasher gave us around 10 years of excellent service, including five years workin... See more
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The appointment was booked in 7am - 6pm but we were given a three hour time slot the day before and tracking on the day. Daniel the engineer phoned half an hour before he arrived and parked on our dr... See more
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Company details
- #32 of 137 best companies in Kitchen supply shop
- #37 of 136 best companies in Appliance shop
- #11 of 70 best companies in Electronics Company
- #4 of 23 best companies in Electronics manufacturer
- #1 of 10 best companies in Wholesaler household appliances
About NEFF Home UK
Written by the company
At NEFF we believe that the kitchen is the heart of every home. A place to eat, meet and get creative with your cooking. With an extensive range of innovative appliances, we’re constantly working to meet the demands of every lifestyle. From our unique Slide & Hide® disappearing oven door, to our extensive range of steam and pyrolytic self-cleaning ovens, to our hobs and hoods. Our appliances expertly installed, create the perfect NEFF Kitchen.
For over 20 years, we have believed that nothing should stand in the way of creativity, not even your oven door. The iconic Slide & Hide® door is the first and only fully retracting oven door. Exclusively unique to NEFF. It allows you to hide the door without compromising on space and offers versatility in design and cooking solutions.
NEFF appliances are well known for their quality – all NEFF products are supplied with a two year manufacturer’s warranty (selected products with 5 year warranty. If you need any support with your appliance we have a dedicated customer services team to support you 7 days a week, offering product advise, spare parts or if the need arise to book a visit from our own NEFF trained engineers.
visit our website contact usContact info
Grand Union House, Old Wolverton Road, MK12 5PT, Wolverton, United Kingdom
- 0344 892 8989
- neff-home.com/uk
4.8
Excellent
15k reviews
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This is my second repair visit and on…
This is my second repair visit and on both occasions a very good job was done, everything was explained
27 July 2026
A reassuring efficient service all roundIt was so efficient in a homely way
It was so efficient in a homely way, which given my age made the whole experience absolutely great! The engineer who came was sooo patient and gave me a tutorial frbom which I learned a great deal and will follow, should any problems first of all in time of problem
Thank your company for employing such a kind, understanding engineer. Well Done!
27 July 2026
Fast efficient service
The engineer arrived on time and quickly determined the problem with the hob extractor.
25 July 2026
Great service
Great service, Christian was on time, polite, friendly and kept us informed as to what he was doing and why.
27 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from NEFF Home UK
Hi, thank you for taking the time to leave a review.
We're happy to hear you found our service quick and efficient. We really appreciate your positive feedback.
Thanks, James.
Bosch Home Appliances Customer Service.
Steve Roberts was a very efficient…
Steve Roberts was a very efficient engineer whose work was very satisfactory.
24 July 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're pleased to hear that our engineer, Steve, provided efficient and satisfactory work.
Thanks,
Mandy
NEFF Home Appliance Customer Service
Fast efficient friendly service
Fast efficient friendly service. Karl the engineer was brilliant. No problem too difficult. Experienced practitioner 👏👏
27 July 2026
Reply from NEFF Home UK
Hi,
It's wonderful to hear that you received fast, efficient, and friendly service. We're especially pleased to know that Karl, our engineer, was brilliant and that his experience shone through in handling your issue. We pride ourselves on having skilled and dedicated professionals like Karl, who can tackle any problem with expertise.
Your kind words truly motivate us, and we're so glad we could provide you with such a positive experience.
Thanks, Charlotte.
NEFF Home Appliance Customer Service.
Changing wifi
Changing wifi? Well forget about connecting your appliances to your new router.
Its 2026 and basics like this dont work.
27 July 2026
Unprompted review
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm sorry to hear about your issues with the App. We would recommend deleting the appliances, and then re-connecting, this will transfer over the new router details. Thanks - Craig
NEFF Home Appliance Customer Service
Engineer on time
Engineer on time, identified the problem rapidly, repair executed in under an hour machine left working well.
24 July 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're pleased to hear our engineer was on time, identified the problem quickly, and completed the repair efficiently.
Thanks,
Mandy
NEFF Home Appliance Customer Service
Very professional and early response to my problem
Very professional and early response to my request. Sorted out the problem and rectified it on first vidit
24 July 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're delighted to hear that you received a professional and early response, and that the problem was rectified on the first visit.
Thanks,
Mandy
NEFF Home Appliance Customer Service
job done well
25 July 2026
Reply from NEFF Home UK
Hi,
Thanks for the 5 star review.
Thanks, Charlotte.
NEFF Home Appliance Customer Service.
Great service very helpful and did a…
Great service very helpful and did a brilliant job!
24 July 2026
Reply from NEFF Home UK
Hello Denise, thank you for your review.
We're glad you received great, helpful service and that our team did a brilliant job.
Thanks,
Brett
NEFF Home Appliance Customer Service
Quick response and problem fixed
Within 24 hours of reporting a problem the engineer had arrived, identified the problem and fixed it.
24 July 2026
Reply from NEFF Home UK
Hello John, thank you for your review.
We're delighted that we could provide a quick response and that our engineer identified and fixed the problem within 24 hours.
Thanks,
Brett
NEFF Home Appliance Customer Service
Really easy call to Neff
Really easy call to Neff, issue logged, date given for engineer attendance. All went well, really good service.
23 July 2026
Reply from NEFF Home UK
Hello Martin, thank you for your review.
We're glad to hear that logging the issue was easy and that you received really good service from start to finish.
Thanks,
Brett
NEFF Home Appliance Customer Service
Prompt and efficient service
Prompt and efficient service. The engineer was very efficient, thorough and helpful.
24 July 2026
Reply from NEFF Home UK
Hello Dorothy, thank you for your review.
It's great to know you received prompt and efficient service, and that our engineer was thorough and helpful.
Thanks,
Brett
NEFF Home Appliance Customer Service
Kept me informed of progress
26 July 2026
Reply from NEFF Home UK
Hello Brigitte, thank you for your review.
We're glad we were able to keep you informed of the progress.
Thanks,
Brett
NEFF Home Appliance Customer Service
Great service
A Neff engineer came out to look at the problem with our cooker, found out what the problem was and ordered the part required. Then a few days later a second engineer called out and fitted the part. I was very pleased with the service and the engineers who called.
26 July 2026
Reply from NEFF Home UK
Hello Robert, thank you for your review.
We're very pleased to hear you were happy with the service and the engineers who attended to diagnose and complete your cooker repair.
Thanks,
Brett
NEFF Home Appliance Customer Service
Excellent service and products.
26 July 2026
Reply from NEFF Home UK
Hello Jonny, thank you for your review.
We're glad you are happy with our excellent service and products.
Thanks,
Brett
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello Jackie, thank you for your review.
We're pleased to hear everything was sorted for you.
Thanks,
Brett
NEFF Home Appliance Customer Service
First class.. The Neff engineer that attended was…
The Neff engineer that attended was polite, courteous, respectful and tidy..he diagnosed the issue promptly & dealt with it accordingly.. super efficient.
26 July 2026
Reply from NEFF Home UK
Hello Michael, thank you for your review.
First class feedback. We're delighted to hear our engineer was polite, courteous, respectful, and tidy while diagnosing and resolving the issue so efficiently.
Thanks,
Brett
NEFF Home Appliance Customer Service
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