Engineer was punctual, and he phoned ahead of his visit to let me know he was a few minutes away. Super knowledgeable and experienced he explained what the possible causes of the buzzing sound were an... See more
Company replied
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Review summary
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Actually able to speak to a real person to make a booking. Explained issue, and given an option on service availability. Fitter arrived as planned, had the part, and we were back up and running Friend... See more
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From first contact until completion, this company were outstanding. Expecting a week or two for an engineer, he was here in less than two days, with my choice of time. An efficient and tidy technici... See more
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It was so efficient in a homely way, which given my age made the whole experience absolutely great! The engineer who came was sooo patient and gave me a tutorial frbom which I learned a great deal an... See more
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Company details
- #31 of 135 best companies in Kitchen supply shop
- #37 of 136 best companies in Appliance shop
- #11 of 68 best companies in Electronics Company
- #4 of 23 best companies in Electronics manufacturer
- #1 of 10 best companies in Wholesaler household appliances
About NEFF Home UK
Written by the company
At NEFF we believe that the kitchen is the heart of every home. A place to eat, meet and get creative with your cooking. With an extensive range of innovative appliances, we’re constantly working to meet the demands of every lifestyle. From our unique Slide & Hide® disappearing oven door, to our extensive range of steam and pyrolytic self-cleaning ovens, to our hobs and hoods. Our appliances expertly installed, create the perfect NEFF Kitchen.
For over 20 years, we have believed that nothing should stand in the way of creativity, not even your oven door. The iconic Slide & Hide® door is the first and only fully retracting oven door. Exclusively unique to NEFF. It allows you to hide the door without compromising on space and offers versatility in design and cooking solutions.
NEFF appliances are well known for their quality – all NEFF products are supplied with a two year manufacturer’s warranty (selected products with 5 year warranty. If you need any support with your appliance we have a dedicated customer services team to support you 7 days a week, offering product advise, spare parts or if the need arise to book a visit from our own NEFF trained engineers.
visit our website contact usContact info
Grand Union House, Old Wolverton Road, MK12 5PT, Wolverton, United Kingdom
- 0344 892 8989
- neff-home.com/uk
4.8
Excellent
15k reviews
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Great machine once you get used to it
Great machine once you get used to it, nice having a 5Yr warranty
25 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly helpful engineer
Friendly, polite gentleman. He quickly diagnosed the problem and explained the details of the fault and ordered the new part on the first occasion.
On his second visit, 3 days later, he fitted the part competently. Thank you
1 August 2026
Reply from NEFF Home UK
Hi,
We're absolutely delighted to hear that our engineer provided such excellent service. It's fantastic to know they were friendly, polite, and quickly diagnosed the problem, taking the time to explain the fault details clearly. We're also pleased that the new part was fitted competently on their second visit.
Providing efficient, clear, and friendly service is what we strive for at NEFF, and your feedback confirms we're meeting that goal. We truly appreciate you highlighting their professionalism and skill.
Thanks, Charlotte.
NEFF Home Appliance Customer Service.
Excellent service.
The engineer informed of his imminent arrival. He arrived promptly, diagnosed and corrected the fault. His attitude was friendly and professional. I would highly recommend the service.
30 July 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're delighted to hear that the engineer was prompt, professional, and friendly while correcting the fault. Thank you for the high recommendation.
Thank you again for your feedback,
Brett
NEFF Home Appliance Customer Service
Good Service
The engineer arrived on time, was courteous and mended the oven. Good service
1 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're pleased to hear the engineer was on time, courteous, and successfully mended your oven.
Thanks,
Brett
NEFF Home Appliance Customer Service
A1,service
1 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are glad you were happy with the service you received.
Thanks,
Brett
NEFF Home Appliance Customer Service
Arrived on designated date and time
Arrived on designated date and time. Carried out the repair and ordered us a part of the fridge that needed replacing, which was delivered by post and completed the operation in question.
29 July 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are glad the engineer arrived at the designated time and that the repair, including the ordering of a new part, was completed successfully.
Thanks,
Brett
NEFF Home Appliance Customer Service
I've already submitted this
31 July 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We see you have noted that you already submitted this feedback. We appreciate you taking the time to share your experience with us.
Thanks,
Donna
NEFF Home Appliance Customer Service
Engineer and call centre were all very…
Engineer and call centre were all very efficient
30 July 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're happy to hear that you found both our engineer and call centre team to be very efficient.
Thanks,
Donna
NEFF Home Appliance Customer Service
Oven door closes but does not open fuuly
Oven door closes but does not open fully. It stops about 6 cams from the end.
29 July 2026
Reply from NEFF Home UK
Hello,
Thank you for taking the time to write your review.
We're sorry to hear that you're having some issues with your oven door, and we would recommend reaching out to our customer services who will be happy to assist you further.
Thanks, Claire.
NEFF Home Appliance Customer Service
From the initial call
From the initial call. Neff made the procedure very easy and efficient for me
1 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
It's great to know you found the procedure easy and efficient right from your initial call.
Thanks,
Brett
NEFF Home Appliance Customer Service
I was happy with the service.
1 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're glad you were happy with the service you received.
Thanks,
Brett
NEFF Home Appliance Customer Service
Brilliant service from start to finish…
Brilliant service from start to finish ..I was able to make an appointment to suit myself ,and,the engineer came on time and had to rebook another appointment as the oven needed parts ,two days later the oven was fixed ..very professional work done in every department
31 July 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're delighted to hear you received brilliant and professional service from start to finish.
Thank you again for your feedback,
Brett
NEFF Home Appliance Customer Service
Initially you sent the wrong spare but…
Initially you sent the wrong spare but then replaced this with the correct one promptly
2 August 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We apologise for the initial error with the spare part but are glad we could resolve this by promptly sending the correct one.
Thank you again for your feedback,
Brett
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found the Technician polite! Thanks - Craig
NEFF Home Appliance Customer Service
Very impressed with the engineers
Very impressed with the engineers. Very good service. Thank you.
2 August 2026
Reply from NEFF Home UK
Hi, thank you for taking the time to leave a review.
We are delighted to hear that you were very impressed with our engineers and received very good service. We appreciate your positive feedback.
Thanks, James.
NEFF Home Appliances Customer Service.
Great on-site service
The two engineers (one being mentored) who came to look at my dishwasher quickly identified the problem and were able to repair it. They were knowledgeable, professional, eager to help and friendly. A real credit to the company.
31 July 2026
Reply from NEFF Home UK
Hi, thank you for taking the time to leave a review.
We're so pleased to hear that our engineers quickly identified and repaired the problem with your dishwasher. It's wonderful to know they were knowledgeable, professional, and friendly, and a real credit to our company.
Thanks, James.
NEFF Home Appliances Customer Service.
Really easy to speak to someone at…
Really easy to speak to someone at Neff about the problem .Friendly professional helpful and knowledgeable .
Thank you.
2 August 2026
Reply from NEFF Home UK
Hi,
We're so pleased that you found it really easy to speak to someone at NEFF about your problem.
It's wonderful that our team member was friendly, professional, helpful, and knowledgeable. Thank you for sharing your positive experience with us.
Thanks, Charlotte.
NEFF Home Appliance Customer Service.
I was able to book a repair for the…
I was able to book a repair for the following day, the engineer arrived on time and was very helpful
31 July 2026
Reply from NEFF Home UK
Hi,
We're so glad you were able to book a repair so quickly for the very next day.
It's also wonderful to know that our engineer arrived on time and was very helpful.
Thanks, Charlotte.
NEFF Home Appliance Customer Service.
Very happy would recommend neff to…
Very happy would recommend neff to anyone engineer was very friendly and fixed problem quickly
2 August 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found the Technician friendly and efficient! Thanks - Craig
NEFF Home Appliance Customer Service
quick response
quick response, knowledgeable staff listened too problem explained resolution .
29 July 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found the response quick, staff knowledgeable and the issue resolved! Thanks - Craig
NEFF Home Appliance Customer Service
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