Northeastinsulationservices Reviews 4

Had several survey visits from Richard and Cameron, then install of a new boiler over two days.
Very pleased with their helpful and friendly attitude.
They both worked their 'socks off' during install. Two great guys!

I have just had my property insulated and a new boiler fitted, all staff were very professional and courteous.Job well done

In 2024, I had a new boiler installed by NE Insulation Services along with the renewal of the loft insulation.
The engineers who attended were always polite, considerate and fairly tidy and the work began promptly.
However, the job took several months to complete due to the following issues;
Poor communication between the teams. For example, the office staff telling me a time/date for engineers to attend, then telling the team something different. On one occasion, the engineer simply didn’t attend and when I contacted the office, they were unable to locate him or make contact with him. There was no explanation for this non- attendance and no further appointments were forthcoming. In addition, despite an initial survey during which I requested that the new boiler be relocated during installation (at extra cost), the engineer who attended had not been informed.
Poor communication between the office staff and me. This included emails, and phone calls, none of which I received. On several occasions, my emails were not acknowledged nor replied to.
Disorganisation including the engineer attending without sufficient parts to do the work despite having carried out a site survey. In addition, a member of the team having to attend to recheck whether or not wall insulation was needed, despite this being done at the time of the survey.
Poor workmanship during the installation of the boiler. This included;
• the external condensate pipe being of insufficient size bore.
• the external condensate pipe being uninsulated. The engineer gave me reassurance three times that the pipe was a special one that didn’t freeze.
• the downpipe into which the condensate pipe drained being left swinging in the wind as it wasn’t fixed sufficiently.
• Some valves replaced on the radiators not working

Following installation, NEIS were very hurried in signing off the job and it was very difficult to get the above remedial work completed. This was despite another engineer eventually attending and agreeing that it all needed to be rectified.
After several weeks, during which time I contacted NEIS several times, (including addressing emails to the director) I eventually resorted to contacting the Gas Safe Register Inspector for help. On attending, the Inspector agreed that the above work was not up to standard. In addition, he discovered that;
• The condensate pipe where it went through the wall was not of sufficient bore. Not to current standards.
• The condensate pipe where it went through the wall was not insulated. Not to current standards.
• There was a pressure loss of 3.8mbr between the gas meter and the inlet to the boiler. Not to current standards.
• External overflow pipe not safely returned towards the wall. Not to current standards.

The report was submitted to NEIS with a deadline date for completion. Following receipt, I was offered an appointment at very short notice (late afternoon offer for attendance at 8am the following morning).

The appointment was rearranged for the following week; the engineer attended and rectified the work designated as not to current standards. Although, some of the valves on the radiators continue to malfunction.

Just so simple to trust these guys iv been in construction industry for 30 years i can not fault the work thst was done on my house..and richard gas engineer is impecable.