Octopus Electric Vehicles Reviews 

gained further knowledge than expected, which convinced me that the deal was correct for me.

Peter was extremely helpful and professional throughout. He took the time to answer all of my questions clearly and thoroughly, and nothing felt like too much trouble. He was very accommodating, patient, and made the whole process straightforward and stress-free. Excellent customer service and a real credit to Octopus Energy.

Nothing but praise for Gurman and team at Octopus EV - made the whole process very easy. A couple of niggles needing to be ironed out but all under control.

Good comms to date

Eunice has been a breath of fresh air ... on escalating the lack of delivery of my long-ordered vehicle, Eunice took responsibility for solving the delays and ensured that Octopus took the required action in a truly professional and customer-focused manner. Eunice communicated effectively with me at each step of the way and got my order back on track, and I am very grateful for her professionalism and care.

Kelly was very pleasant to deal with. Understood my issue and dealt with it quickly and efficiently.

i had a really good experince and Elisha was really helpfull with all the detailes that i need it

The service from Leon was excellent from start to finish. Very attentive and polite both on the phone and via email. He made the process seem easy whilst providing plenty of information. Nothing seemed too much trouble

When I found out about the scheme, I had zero idea on how it worked or what was involved. I organised a call to discuss and was connected with Leon Miller, who was extremely helpful and gave me all the information I needed and more. Leon made the process easy for someone who had no idea what it involved.

I would like to express my sincere appreciation for Carlina from Octopus Electric Vehicles Customer Service.

Carlina has been absolutely fantastic in handling my query. She approached the issue with great professionalism, genuinely took the time to actively investigate the problem, and focused on finding a solution rather than simply repeating the same recommendations that unfortunately hadn't been resolving the issue.

What I particularly appreciated was her excellent communication throughout the process. She kept me informed, provided regular updates, and made sure I understood exactly what was happening and what the next steps were. This made a huge difference, as I never felt left in the dark or had to chase for information.

I must admit that, by the time I was connected with Carlina, I was becoming increasingly frustrated. My frustration wasn't with Octopus itself, but rather because the previous recommendations weren't bearing any fruit and I felt we weren't getting any closer to resolving the issue.

Carlina completely changed that experience. Her proactive attitude, professionalism, patience and genuine willingness to help restored my confidence that the issue would be properly addressed.

I am genuinely glad I was connected with Carlina. She has made a huge difference to my customer experience, and I hope her efforts and dedication are recognised. Customer service like hers is what makes a real difference and reflects incredibly well on Octopus.

Thank you, Carlina. It is very much appreciated!

Emma has looked after me from the start, providing informative updates whenever they have been available and genuine responses and reassurance when a delay occurred which was no fault of Octopus. It was nice to be able to speak to someone that actually enjoys their job and is able radiate that enjoyment to the customer through positivity, Emma has been a joy to deal with.

Cameron has comprehensively addressed all of my inquiries, which has finalized my decision to proceed with the purchase.

Very friendly service

Excellent contact throughout the process with all of my answers being dealt with within 24 hours. Unfortunately couldn’t fit my home charger as I have a share driveway, but the £800 Electroverse credit will help. Love the little touches such as the welcome box as well. All so smooth and fast. Big shout out to Hafsah who has been an excellent communicator and went to every effort to ensure my order was smooth.

A huge thank you to George for such fantastic customer service. He was incredibly knowledgeable, patient and approachable, giving clear advice without ever making me feel rushed. George made the entire experience easy and reassuring, and I would have no hesitation in recommending him.

TLDR: 8 week wait for the EV, 16 week wait for the charger, and terrible communication from Octopus EV.

I ordered both an EV and a home charger from Octopus in mid-August. The car was originally due to be delivered on 10th September. However, on the day of delivery, it never arrived.

After several attempts to contact Octopus, I was eventually informed by Car360 (the company responsible for arranging the vehicles on Octopus's behalf) that they had identified a problem with the car. Apparently, Octopus should have informed me of this the week before, but nobody got in touch.

The following couple of weeks were equally frustrating, with missed callbacks, unanswered emails and a general lack of communication while trying to arrange a replacement vehicle. I eventually received my second car on 12th October, around eight weeks after placing the original order.

Next, the charger. The original installation was scheduled for 4th November. A few days beforehand, I received a generic email from Octopus with an install date of 12th December. Assuming this was a mistake, I forwarded the email to my customer service contact just to check. The day before the install I was contacted to say yes, my appointment had indeed been moved to 12th December. If it does get installed on the 12th, that a 16 week wait.

I would advise do not use Octopus. You will be waiting a long time for your car and charger!!

👍👍👍great service and reliable

I booked in a telephone meeting with Alex. I was called on time, and Alex was super helpful with all of my queries and emailed me straight back as promised with all of the information he promised to send. Thank you for a great service!

Great so far with Sofia. I’m just at the very start of the ev buying process but at the moment responses are swift and informative. Thanks

Rudi was very knowledgeable and answered all my questions clearly. He explained the next steps thoroughly .