OFX Reviews 

11,503
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 526 reviews, reviewers had a great experience with this company. Consumers frequently praise the dedicated staff and intuitive user experience, explaining how easy and efficient it is to manage international money transfers and secure competitive exchange rates. Many people feel confident using the platform because the team provides exceptionally clear guidance and supportive assistance throughout every single transaction. Some reviewers were not happy with the transaction speeds, noting that international payments occasionally took several days longer than expected to process. Users also mentioned facing frustrating delays and repeated requests for additional verification documents when interacting with customer support to resolve account issues.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting rapid transfers, great exchange rates, and... See more

Payment

Consumers find payment experiences varied, with many reviewers praising quick transfers, easy transactions,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers praise patient... See more

Staff

Users describe positive interactions with staff, frequently noting that team members are incredibly helpful,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is quick, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication, also well thought out platform. These guys are just growing bigger and better as time progresses! Definitely saving tons of money by going around financial instituti... See more

Company replied

Rated 5 out of 5 stars

We have always had first class service from OFX since we started using the company probably 10 years ago. I normally do our transfers online, but the latest was a little different, so I phoned through... See more

Company replied

Rated 5 out of 5 stars

Once my account was approved and set up, it was so easy to transfer funds in any currency I chose. The exchange rates are the best I've found - much better than my bank's. I would recommend OFX to any... See more

Company replied

Rated 5 out of 5 stars

Amy immediately grasped the problem, offered the solution thereby taking all the stress out of the situation for me, and kept me advised of the process throughout until the solution had been impleme... See more

Company replied


Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 12165602273

  1. Currency exchange service
  2. also in
  3. Financial advisor
  4. Money transfer service

About OFX

Written by the company

logo logo


Simplify your FX needs with OFX.

Get Started

Currency exchange can be complicated. OFX keeps it simple with 24/7 foreign exchange expert (we call them OFXperts) assistance and an easy-to-use online platform. Our approach combines the human touch with convenient technology, whenever you need it, wherever you are.

We grew from an idea that there had to be a better, fairer way to move money around the world. That was over 25 years ago, and since then over 1 million customers have trusted us to help move $293bn+ around the world.

Why choose OFX?

Save Time - Fast and secure transfers in 50+ currencies to 170+ countries helps you transfer quicker.

wallet

Save Money

Bank-beating rates, paired with better market strategies, better timing, and better vendor management helps maximize profits and reduce costs.

secure

Transfer Securely

Regulated by over 50 regulators globally, means OFX always operates to international security standards and monitors transactions for suspicious activity with sophisticated technology

secure

Fee Transparency

OFX provides money visibility throughout the transfer process which means no hidden costs and no surprises.

secure

24/7 Support

Real human 24/7 support from OFXperts means that no matter where you are, we are only a phone call away.

Start saving time and money - open an OFX account today!

Written by the company

.

Contact info

4.2

Great

TrustScore 4 out of 5

12k reviews

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4.2

All reviews

(11,503)

503 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

All of my data got exposed by OFX

Service was good until all of my data was exposed due to their lack of security (you can search of "OFX data breach 2026"). So all my personal and financial data is now for sell somewhere in the internet. I would expect a lot better. Even secret question got exposed.

14 October 2026
Unprompted review
OFX logo

Reply from OFX

Hi Rui,

We have been investigating the cybersecurity incident as a priority and have directly contacted affected customers to provide information about the incident and its impact.

If you have any concerns or questions about this, please reach us via questions@ofx.com.

Thank you,
Lucy - OFX

Rated 5 out of 5 stars

Follow their instructions.

I am very happy with the company for asking many documents for the purpose of security and safety. In the end we were very happy with the company's service. A+ for the good team.

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

I have been using OFX exclusively for around 15 years, back then they were known as OZFOREX.
OFX have never given me a reason to use a competitors exchange. Extremely easy to set up and use, super fast transfers and excellent rates, what more could I ask for!

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Painless

Painless. Works as advertised. Reasonable FX rate given this was a zero fee transaction. Certainly cheaper and faster than bank to bank with them doing the FX.

9 October 2026
Unprompted review
Rated 1 out of 5 stars

So in December 2025 OFX delayed a…

So in December 2025 OFX delayed a payment I had made for 10 days without contacting me to say so and without a real explanation. I was told a Manager from the company would contact me, they didnt.

So already concerned about OFX we have used other payment routes since and now OFX have made an announcement that they have been hacked. When asked when they think this happened and when they found out about it they refuse to provide an answer.

Would you trust your FX payments with these guys.

8 October 2026
Unprompted review
OFX logo

Reply from OFX

Hi Roger,

We’re sorry to hear about your experience and would appreciate the opportunity to look into this for you. Please email us at questions@ofx.com and a member of the team will get in touch.

We have been investigating the cybersecurity incident as a priority and have since contacted affected customers to provide information about the incident and its impact.

If you have any concerns or questions about this, please reach us via the same email address questions@ofx.com.

Thank you,
Lucy - OFX

Rated 3 out of 5 stars

I tried to book payments last Friday

I tried to book payments last Friday. I received an out of office from Dave so immediately contacted Deepak by email, but received no reply. had to contact Dave on Tuesday AM and received an immediate reply.
.I'm old school and prefer to do my FX deals by email. Convera stopped doing these or replying to me so that's why I've changed to OFX. hoping for faster service next time. thanks.
warren Smith
SSS Distributors.

2 October 2026
Unprompted review
OFX logo

Reply from OFX

Thank you for reaching out to us to provide some feedback regarding our service. We have shared this information with the relevant team. We value all of our OFX clients and are available 24/7 at 0800 161 868 if you have any further questions or concerns.

-OFXpert, Sarah

Rated 1 out of 5 stars

Apparently I have an account with OFX without my knowing?

The reply sounds like the scam phone call I get about once a week asking me to call "this number" if the money was taken out of my account by mistake....
"Hi Michael,
We have been investigating a cybersecurity incident involving unauthorised access to data, including data relating to some clients."
Got this from OFX ... What in the world is OFX and why am I connected with this company? This was sent without any explanation as to what MY involvement with this company is. There was a very long explanation as to what they were doing about the security breach but NOTHING about why I was involved. I was warned to guard my password. What password. Apparently I have an account with OFX without my knowing. Thanks for the pointless worrying.

4 October 2026
Unprompted review
OFX logo

Reply from OFX

Hi Michael,

We’re sorry that our communication caused you concern. We wanted to be transparent and reach out as early as possible while we continue our investigation.

If you don’t recognise OFX, please contact us at questions@ofx.com and we can look into why we may have your information.

Thanks,
Lucy - OFX

Rated 5 out of 5 stars

I have been using OFX for 12 years now

I have been using OFX for 12 years now. Easier than using banks, with much better exchange rates. Recommend without reserve.

1 October 2026
OFX logo

Reply from OFX

Thank you Sylvain. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers.
-OFXpert, Sophie

Rated 4 out of 5 stars

Is Remitry the same as OFX?

The fact that I entered the Remitry sight and ended up in OFX. The reason OFX did not give more details of the information necessary to have the transfer made right away. The beneficiaire had to be contacted to provide extra information after had waited for a week for the money and again wait another week.

25 September 2026
Rated 5 out of 5 stars

Always impressed by how helpful are all…

Always impressed by how helpful are all members of the OFX teams. There are frustrations at times with the sometimes pedantic AI verifications but the team members are invariably helpful and courteous.

30 September 2026
OFX logo

Reply from OFX

Hi David. Thank you for your kind review and being a valued OFX customer. We’re glad to hear you’ve enjoyed using our service and you had a great experience working with our OFXperts. We will be sure to pass this on to the team.

-OFXpert, Sarah

Rated 1 out of 5 stars

Worst currency transfer company. Do not use them.

This is the worst currency company ever. Do not use them. Just Google and you'll find many others. I will never use them again. Too many problems to describe. It's simply better to use someone else. They hold your money hostage for many days, put you on long holds and don't answer the phone, play stupid by email, harass you. All for a simple transfer of €1200.

OFX, this in relation to your transfer ID: 0991D85D

30 September 2026
Unprompted review
Rated 1 out of 5 stars

Rip off

I made 3 transferred to INDIA but 2 days later bank returned the payments back to USD however returned payments converts back in dollars and got $715 short of $8000 transfer. It's a rip off , I am closing this account.

17 September 2026
Unprompted review

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