Ohme Reviews 

18,639
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 10,029 reviews, reviewers overwhelmingly had a great experience with this company, often sharing wonderful feedback about their overall journey. Customers frequently praise the installation teams for being polite, highly professional, and completing their work cleanly and efficiently without causing any mess. Consumers also highlight the helpful customer support team, noting that everyday queries, scheduling issues, and date changes are handled exceptionally smoothly. Some reviewers were not happy with long phone wait times and communication delays when trying to reach support or schedule appointments. A few people also mentioned experiencing frustrating difficulties when unexpected equipment errors occurred and finding timely assistance proved challenging.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that engineers are polite, punctual, and... See more

Service

Clients share positive opinions on service, highlighting punctual and professional installers. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising helpful staff members who... See more

User experience

People report high satisfaction with the overall user experience, highlighting quick online processes and... See more

Product

Customers had ambiguous experiences with product. Reviewers noted that the hardware looks sleek and works... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once we had an agreed install date, we had an email to confirm, and then a reminder a couple of days out. The installer called on the day to confirm arrival time, was professional, approachable and ca... See more

Company replied

Rated 5 out of 5 stars

I contacted Ohme to have my EV Charger installed at home after a terrible experience with British Gas who are my home's energy providers. Gift answered the call, had the patience to run me through eve... See more

Company replied

Rated 5 out of 5 stars

The Engineer (Max) arrived on time…he was very polite & friendly. He had just come to carry out an “In-home” survey, prior to the Installation. He told me he could carry out the installation there... See more

Company replied

Rated 5 out of 5 stars

Installation of my EV charger was straightforward and stress free. The box arrived in plenty of time. I had regular email updates and when the suggested installation date wasn’t suitable a quick easy... See more

Company replied


Company details

  1. Electric vehicle charging station

Written by the company

Hey there! We design smart home EV chargers that help you save money, reduce your carbon footprint, and get the most out of your electric vehicle. It’s simple: our clever tech syncs with your energy tariff to automatically charge your car at the cheapest and greenest times. Plus, the Ohme app brings all your charging data together for effortless control. It’s easy, it’s Ohme.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19k reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(18,639)

10,132 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy application for home survey online…

Easy application for home survey online for EV home charger .
Always updated via email of the process and the company who called me a few days later for installation date that was the next 2 days now job completed.
Very professional company and good tidy work and knew what the were doing and installed within an hr and overall very satisfied with the procedure.
Thank you Ohme and company

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my charger installation

Really happy with the whole experience. Arranging the installation was simple and I got my time slot the day before, which was really handy.

The installer was great and fitted the charger exactly where I wanted it. Everything was left really neat and tidy and I’m very happy with the end result.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Ohme

Great experience with Ohme. The EV charger works really well, is easy to use, and the app is simple and convenient. Very happy with the service and the charger. Highly recommended!

27 August 2026
Unprompted review
Rated 2 out of 5 stars

The good and the bad

The good, turned up early, very friendly and followed requests in terms of cabling and positioning of the charger.

The bad, blinked and he had gone, no discussion following test, except,have you downloaded the app which I had. I cleared up all the debri ! and when I finally got round to look at the charger an Ohme epod I noticed the front didn’t fit flush on one side, removed the silicone plug to find a plastic screw had broken and the front would not fit, now i have the risk of water ingress. After several attempts at online chat! I eventually found a telephone number and got through to a human (Tom) who was very good and asked for photos to get it referred. Given this is an electric charger I find it very worrying that an installer can ignore that the plastic screw had broken, not able to tighten although another issue may have caused this, there was an obvious issue and he just left.

I do hope this is resolved quickly as it’s started to rain !!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Completed neatly and very efficiently

Completed neatly and very efficiently. I was impressed with the installer’s work and completed ahead of time. All work was done outside - I wish I’d known that beforehand as I cleared inside area in anticipation.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Guys was on time

Guys was on time - polite and offered to take his shoes off. Cleaned up after himself. Kept us informed about what was happening and when. Minimal interruption so smooth and easy for us. Thank you very much Darren

28 August 2026
Unprompted review
Rated 5 out of 5 stars

thank you

I would like to thank Ady our engineer for such a tidy and professional job he did when he vame to our property to compuete our survey and then fit a charger

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Tidied up after installation. Spent time explaining details of charger and app.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Many thanks Ohme and Dilan

My Ohme EV charger suffered from successive power interruptions. I messaged the Ohme Customer Care Help Centre and received a prompt response from Dilan, who suggested options to restore usage. These worked and he followed up with an enquiry to ensure all was back on line. Many thanks Ohme and Dilan.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

First class service.

First class service from the installation engineer. No mess, no fuss and all work explained to us before going ahead. On completion, a quick run through of how to operate the charger along with some pointers of how to get the best out of our equipment. Well done Ohme

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Top marks to this installer

The installer arrived on time and completed a really neat installation with very minimal power off time. Very pleased with the results and he was a really nice guy to deal with. Thank you!

28 August 2026
Unprompted review

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