Quo Reviews 828

You people are thieves, why would you reject a submission that you charged for then charge me again, that means if I miss something everytime you charge me to resubmit.

Fraud!!!

I don't recommend.

The system has really improved and stream lined our business! Customer service has been great and quick to respond whenever we've had and questions or needed help. Thank you!

Disappointed that I've spent so much time trying to set it up, to eventually find out the verification to activate the numbers does not work with companies based outside of US and Canada. I don't think this was mentioned anywhere in the set up process or on the website. However, support was helpful, they refunded me. Thanks Jason.

I reached out to Quo's customer service to dispute a subscription charge that had come to my account. I had forgotten I was subscribed to Quo and was charged $455 CAD for a two-year renewal.

I told Quo's customer service that the service fee put me in a very difficult financial situation, and they immediately processed a full refund.

I really appreciate their prompt response, care and understanding.

We transferred to QUO, and we loved it immediately. Great app, very easy to use and super user-friendly.

Submitted my A2P 10DLC campaign registration through Quo and have now been rejected 4 times. Each rejection comes back with the exact same generic message: "Messaging details did not meet The Campaign Registry's requirements. Please verify that the provided websites are functioning."
Between submissions I've rewritten the use case description to TCR's exact 8-element spec, added the SMS service provider clause to my privacy policy, moved the consent checkbox into server-rendered HTML on the booking page, hosted a public screenshot of the consent flow, and verified every URL loads cleanly in incognito with the required strings present. Brand registration approved. STIR/SHAKEN approved. Only the campaign keeps failing.
The "websites are functioning" message is meaningless — my websites are functioning. What I need from Quo is the actual TCR rejection code (9105, 9107, 9110, etc.) and the specific URL or element the bot couldn't verify. None of that is exposed in the rejection notice. Each blind resubmission is $15 and 3–5 days lost.
The in-app chat is an AI bot that cycles back to the same documentation links. Email support has not provided a path to a human reviewer who can read the actual TCR feedback and tell me what to fix.
Quo: please surface the specific TCR rejection codes in your Trust center UI instead of the generic message, and provide a clear escalation path for customers who have submitted clean packages multiple times. Update this review when resolved.

I am writing review because the Quo support and compliance team is world most worst team I applied for my registration on 11 april 2026 and they deducted $1 seven times even after sending single details as they asked then they told me our compliance team reach but no body resposned at all and they have my $7 for the services which didn't receive at all worst services even after sending many emails on the same thread their representative didn't respond at all i dkn how they doing business.

We run a small business and used QUO/OpenPhone for our main phone number. Huge mistake.

We tried to port our number out and did everything they asked. Got the port-out details, submitted it through our new carrier, and it still failed because the number was never properly released on their end.

We kept following up and just kept getting the same canned responses over and over. It honestly felt like we were talking to bots the whole time, no one actually fixing anything, just “we’re looking into it” and “it’s been escalated.”

Now we’ve completely lost our number. The same number our customers have had for years. Missed calls, lost business, and no real help from them.

If your business depends on your phone number, I would seriously think twice before using them.

Technical support and customer service are NOT bots but real humans who want to help. They follow up to ensure you are good to go.

Kimberly went the extra mile to help me out. The whole team did a great job..thanks

worst cutomer support ever, the bot does nost tell you why they charge you, you add members to use the same phoneline and they charge as if it was a line, we are paying for 2 numbers but they are charging for 4 numbers, we can't get some one to call us back

Like many other recent reviews, our business line has been suddenly unavailable for multiple weeks. We are unable to make or receive calls, despite having an active and paid subscription. This would not have been an issue if support responded to requests to help. Unfortunately, Quo support is nonexistent. They simply collect your money and then leave you in the lurches. Quo support seems to be *very* active in responding to 1-star trust pilot reviews, but cannot be bothered to help paying customers at all. What a joke.

There are other options out there (we switched to zoom phone for example). Save yourself the money and headache and turn around now.

EDIT: As you can see below, Quo is very quick to respond to negative reviews. They still have not responded to the many support tickets we have submitted. One would assume its easier to just help your paying customers than to respond to every bad review with this made up story of how you are very sorry and somehow missed the support tickets time and time again. Look at how many negative reviews have the same exact experience. Support does not exist with this company. No phone number, no human chat, no email nothing. They wait until you make a public post and then try to act like they care but still don't respond to the support emails. Get lost

I was experiencing issues with extreme lag times when we switched conversations. After I contacted support they were constantly in touch letting me know they were working on discovering the issue and fixing it. It took a while, but they didn't forget about me and they did end up rolling out an update that fixed our problem.

Really responsive, helpful, and friendly customer service!

I have been without a phone line for a week now, while paying for the service. Support says it’s a technical error and they are working on it.

After a few days, I follow up. No email from them with any update, I initiated it.

Wendell gets back to me saying he will personally get back to me by Monday with an update.

It is past Monday now, they know I don’t have a working phone line, and still haven’t heard from Wendell or anyone from Quo.

I have paid the monthly subscription, and 2 times for carrier registration, and my service still isn’t working, with no urgency or help from the Quo side.

Spend your money with another service like Line2.

Had an awful experience after getting a number through them that I thought would help my business. The number doesn’t even work for basic texts without going through a whole process of registering your business with governing bodies, and besides that they refused to give a refund when i contacted the support team about not being able to use their service at all. They said per their policy they give no refunds. And then when i thought I’d cut my losses and canceled the account, I got ANOTHER charge the following month and had to escalate my case further. I want to publicly denounce this company and their lack of support or refund services and steer away any business owner or entrepreneur starting out to consider using ANYTHING else. You deserve a lot better than what quo/openphone has to offer.

Update 4/24/2026 - Quo support team has gotten back to me and issued a refund for my two months of charges. Revising review from 1-star to 3.

The concept is solid, but the execution and support have serious gaps. I spent considerable time setting up my account correctly — A2P registration, conditional call forwarding coordination with my carrier, caller ID configuration — only to have my account frozen within days of activation because inbound spam calls targeting my new number tripped their automated anti-spam system. I had not made a single outbound call or sent a single text from the platform.
Getting resolution required escalating to the head of Compliance, because support is entirely chat-based with no live agents available — just bots and delayed email responses when you actually need help. For a business communications platform, that's a critical failure point.
The platform itself is not intuitive. Configuration is clunky, documentation is thin, and when something goes wrong there is no one to walk you through it in real time.
To their credit, compliance leadership did respond personally, confirmed the error was on their end, restored the account, and issued a nominal $20 partial refund — a fraction of the time I lost during a critical business relaunch period.
If you're a solo operator or small business who needs reliable, responsive support during setup — proceed with caution.

Easy text registration! Call quality is good. App is easy to use. Good deal for what you get. Haven't used any of the AI agent tools yet.