Opodo Reviews 308,009

My husband booked me booked a flight through Opodo that was later cancelled by the airline. Although Opodo told us the airline had refunded the booking, we never received the money. Each time we contacted them, we were given a different explanation, which has left me highly frustrated and disappointed with the service. Based on my experience, I would definitely not trust them to handle refunds reliably or act in customers’ interests.

Ok no problem

Berata provided excellent support.
He was very kind, responsive, and solved my issue quickly.
I really appreciate his help and professionalism.

Great customer service!

Very collaborative and constructive discussion.
Clear explanation.
Very Professional.

Very nice and helpfull staff, thanks for the great Service.

Thank you ! Nice guys 😊🫶🏻

Very trustworthy and nice Customer Service

Opodo scam. In September 2024 I purchased a travel service from this agency at a promotional price for Opodo members. I didn't know then that I would have to pay for this facility with 89.99E representing the special membership fee for one year (no, thanks!) and the impossibility of contacting them - no e-mail,ONLY by phone. Beyond this incident, today I bought some plane tickets again from the Skyscanner search engine, through Opodo. I was careful to check the more expensive option with 40E more which was not for members and I was charged accordingly (so that I no longer benefit from their subscription that I could have chosen). In vain! A few hours later I received an email telling me that I had a free period (a few days!) in 2024, but now I can't get anything for free and I will be subscribed to Opodo FOR LIFE as long as I don't unsubscribe ONLY in the period leading up to the one-year subscription and of course, the only way to unsubscribe is by phone, with a special fee, where you talk to the robot for minutes at a special price until someone answers, if they answer. I was charged 99.99E again to make me a mandatory member for 2026. For which reason I had to block my card, to refuse this abusive payment. Please read many other reviews regarding this abusive behavior of scam, to convince yourself that I'm not lying. Opodo - you are the pure definition of criminal scam!

We bought tickets for May 19th and after we had already chosen the date, the system changed it to May 12th and we were forced to make a change that cost us another 80 euros. I asked them to take responsibility for what happened and they shrugged it off, claiming that I returned to them a whole day after it happened... a disparaging reference, not to mention the feeling that they intentionally stole money from us.

Good customer service

Worst Customer Service ever. First opodo deletes the first segment on my itinerary and send an email to get it sorted with Airlines. The service agent admit that Opodo has deleted the segment and assure to resolve the issue but nothing moves. All you get is an email from backend team to sort it out with Airlines. Travel Agent is supposed to make your journey but Opodo works in opposite direction.

Super customer service

Great Price and great hire experience

Very fast and efficient in finding a solution.

Opodo price freeze is worthless. If your flights rise by more than £50, which most likely they will, the price freeze isn’t valid.

In the time I’ve been using Opodo Prime I haven’t seen any deals that I can’t find cheaper elsewhere.

Called to cancel subscription was given half refund and told to call and cancel next year

My problem was resolved

Really helpful customer support. Issue was subscription.