Optimum Nutrition UK Reviews 

128
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, noting superior recovery and great results. Many people appreciate the wide range of choices and flavors, often highlighting how well the products mix without lumps and taste delicious, even for those who typically dislike protein powders. Additionally, consumers frequently commend the super fast and efficient delivery service. However, some people mentioned issues with order fulfillment and customer service. Several customers experienced problems with deliveries, including parcels not arriving, being sent to incorrect addresses, or being left in exposed locations. A few other people also felt that customer support was unresponsive or unhelpful when trying to resolve these delivery and product safety concerns.

What people talk about most

Product

Consumers find product to be positive, with many praising the great taste, smooth texture, and ease of... See more

Quality

Reviewers consistently express satisfaction with the product quality, often highlighting the smooth taste,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the straightforward ordering... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the amazing, great,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just bought the new clear protein (incentivised by the free creatine). Good change from whey with a nice clean taste. Originally looking to buy Gold Standard but at nearly £100 a tub that was a no go.... See more

Company replied

Rated 5 out of 5 stars

I don’t usually leave reviews. However, from someone who has constant gut issues, this is the only whey I’ve found (so far) which is the easiest on my stomach. Even whey isolate from USN etc hits my s... See more

Rated 5 out of 5 stars

Super fast delivery, next day now! Products are great, lots of choices and flavours to choose from. From a leading nutrition and performance brand, I wouldn’t expect anything else, that’s why I don’t... See more

Rated 5 out of 5 stars

Great flavour, mixes well without leaving any lumps like some other brands. I find that going a little bit bigger on the scoop size adds to the consistency and flavour. Morning after a heavy sessio... See more


Company details

  1. Vitamin & Supplements Shop
  2. Fitness and nutrition
  3. Sports Nutrition Shop

Written by the company

Optimum Nutrition. Setting the Gold Standard in Sports Nutrition. For more than 35 years, Optimum Nutrition has been dedicated to providing athletes, fitness enthusiasts, and active individuals with the highest quality sports nutrition products in the world. Recognised globally as The World’s #1 Sports Nutrition Brand, Optimum Nutrition is trusted by millions of customers who strive every day to achieve their health and fitness goals. Our philosophy is simple: quality you can trust, products you can rely on, and results that help you perform at your best. From our state-of-the-art production facilities, we control every stage of the manufacturing process — from sourcing premium raw ingredients to rigorous quality testing — ensuring that every product meets our uncompromising standards. Best known for Gold Standard 100% Whey, the world’s best-selling whey protein powder, we also offer a wide range of products to support performance, recovery, endurance, and everyday wellbeing. Whether it’s protein powders, pre-workouts, creatine, or vitamins and minerals, each supplement is formulated with science, innovation, and the needs of active people at the forefront. At Optimum Nutrition, we are proud to support both professional athletes and everyday consumers. Our mission is to empower everyone to unlock their potential through safe, effective, and great-tasting nutrition. We continually invest in research, education, and innovation to ensure we remain at the forefront of sports nutrition. When you choose Optimum Nutrition, you choose the Gold Standard in quality, trust, and performance.


Contact info

4.0

Great

TrustScore 4 out of 5

128 reviews

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3-star
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No recent history of asking for reviews

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4.0

All reviews

(128)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always good quality products

Always good quality products; promptly delivered.

1 June 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Craig,

Thank you for your lovely feedback- we truly appreciate it:)

We're always here for you!

Rated 1 out of 5 stars

Didn’t receive my order!

Didn’t receive my order!! Emailed but no reply!!

11 June 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Vincent,

Thank you for reaching out, and we truly apologize for the inconvenience.

Our customer has already reviewed your email, and have reached out to you to provide a resolution. Could you kindly have a look, and get back to them so that they can get this sorted out for you?

We're always here if you need further assistance, and we wish you a wonderful day ahead.

Rated 5 out of 5 stars

Fast delivery

Fast delivery. They have everything that we need.

1 June 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Viorica,

Thank you for your kind words. We're glad to hear, that you have a positive experience with us.

We're always here for you!

Rated 5 out of 5 stars

Most amazing product and professional…

Most amazing product and professional service

7 June 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi BravoP,

Thank you so much for your wonderful feedback.

We wish you a wonderful day ahead, and hope to see you soon:)

Rated 5 out of 5 stars

Is always a pleasure to have good deals…

Is always a pleasure to have good deals so thank you

28 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Amz,

Thank you so much for your feedback.

We're truly glad to hear, that you are making the most of our deals. We're here for you whenever you need us:)

Rated 5 out of 5 stars

Long Standing Customer

I have been a long term customer of Optimum Nutrition. Their products are fantastic and I have never had any issues with them. The delivery has always been efficient and products arrive in a timely and safe manner.

25 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Syed,

Your kind words mean the world to us.

We truly thank you for it, and we're always here for you:)

Rated 5 out of 5 stars

Great product

Great product, great price, delivered quickly 👍🏻

26 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Ian,

We truly appreciate your kind words.

Your feedback is really valuable to us, and we wish you a wonderful day ahead:)

Rated 5 out of 5 stars

Great service

Great service, great products & full selection of training supplements

30 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Maria,

Thank you so much for your wonderful feedback.

We're always here for you, and we wish you a lovely day ahead:)

Rated 5 out of 5 stars

Really liked the Milk Chocolate flavour…

Really liked the Milk Chocolate flavour — tastes good and mixes well. What I liked most is that it feels very light compared to many other protein powders, so it’s been easy to include in my daily routine. Overall, a very convenient protein option.

25 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Krishnaraj,

Thank you for the lovely feedback — we’re really glad to hear you’re enjoying the flavour.

We wish you a wonderful day ahead:)

Rated 5 out of 5 stars

Good quality protein

Good quality protein. Extreme milk chocolate flavour is really good 😊

19 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Anil,

Thank you for your kind words, and we're glad to hear that you enjoy the flavor.

We wish you a wonderful day ahead:)

Rated 5 out of 5 stars

Great service and emails with info so…

Great service and emails with info so 5/5 for that, only just changed from another brand to this. I will see if it’s all what it’s cracked up to be. I will give it a go for 3 months and see.

23 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello,

Thank you for the great feedback — we’re glad to hear the service has been a positive start for you.

If you ever want help with future orders or have questions about other products, we’re here anytime.

Rated 5 out of 5 stars

Optimum Nutrition Gold Standard Whey is…

Optimum Nutrition Gold Standard Whey is my ultimate go-to protein powder, offering fantastic mixability, rich flavors, and excellent muscle recovery support. Buying directly from the official ON website is a breeze thanks to its clean, highly intuitive layout and fast checkout. The delivery service is exceptionally quick, with orders arriving securely packaged and ahead of schedule. It is a premium product backed by seamless direct shipping, making it highly recommended.

7 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Manish,

Thank you so much for your wonderful feedback — we truly appreciate it.

If you ever need help with future orders or have questions about other products, we’re always here for you.

Rated 5 out of 5 stars

perfect quality and flavour

perfect quality and flavour

20 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Amin,

Thank you so much for your lovely feedback.

We're here for you, whenever you need assistance:)

Rated 1 out of 5 stars

Terrible delivery

Terrible delivery! The order is processed by Shopify who only allow a limited number of characters in the address section so I could not advise my full address.

The delivery failed because the driver could probably not find my address.

I called Optimum Nutrition but they do not take calls and only emails. It’s been a few days and still no response to my email.

12 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Faisal,

Thank you for sharing your experience, and we’re very sorry for this.

We’ve checked our system and unfortunately haven’t been able to locate any email from you. Could you please double‑check the address you contacted us on and reach out to us again, so we can resolve this for you as quickly as possible?

We’re ready to help as soon as we receive your message.

Rated 5 out of 5 stars

This product is essential for me in the…

This product is essential for me in the form of capsules which easier to take great quality thank you .
If you could produce the amino acid LEUCINE EN CAPSULES ON HIS OWN. I WILL BE VERY GRATEFUL.

16 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Lexx,

Thank you for sharing your kind words with us:)

We wish you a wonderful day ahead.

Rated 2 out of 5 stars

Used these products for a long time and…

Used these products for a long time and many different ranges but recent batch of 25g high protein strawberry shakes all had clumps in, must have been a bad batch.

3 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi William,

Thank you for your review. This definitely shouldn’t happen, and we’d like to look into it properly.

Could you please reach out to our customer support team via email so we can assist you further?

Looking forward to assisting you further:)

Rated 5 out of 5 stars

Trusted company & excellent service

Always on time and excellent product quality

12 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Bill,

Thank you for your kind words, and we're glad to hear that you are enjoying our enjoying our services.

We're always here for you when you need assistance:)

Rated 5 out of 5 stars

Great products

Great products

10 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Matt,

Thank you for your wonderful feedback.

We're glad to hear, that you are enjoying our products. Wishing you a wonderful day ahead.

Rated 2 out of 5 stars

Optimum Nutrition was 5 stars order…

Optimum Nutrition was 5 stars order tracked, arrived when said and correct, but the delivery firm was awful, left package outside front door in full view of passers by, when behind back gate was stated as drop of place, lucky to be still there when I returned, won't be ordering again as not worth hassle if it went missing. Change your delivery firm and will be used again.

6 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Warren,

Thank you for sharing your experience, and we’re truly sorry about the way your parcel was delivered.

When we provide the tracking link, the courier’s app sometimes restricts delivery to safe places or neighbours — many customers prefer this option, but in your case it clearly didn’t work as intended. We’re glad the package was still there, and we’ll escalate this with the courier so it doesn’t happen again.

We're always here for you when you need assistance:)

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