Just bought the new clear protein (incentivised by the free creatine). Good change from whey with a nice clean taste. Originally looking to buy Gold Standard but at nearly £100 a tub that was a no go.... See more
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Review summary
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Super fast delivery, next day now! Products are great, lots of choices and flavours to choose from. From a leading nutrition and performance brand, I wouldn’t expect anything else, that’s why I don’t... See more
I’ve been using this product for years but first time I’ve ordered direct from the manufacturer. I am so impressed. The price was great. Next day delivery was fantastic with an hour allotted deliver... See more
Can't fault the product, nor the service. Prompt delivery and an issue resolved quickly, without fuss and to a level of service that made me take note - in a good way. Won't hesitate to buy direct... See more
Company details
Written by the company
Optimum Nutrition. Setting the Gold Standard in Sports Nutrition. For more than 35 years, Optimum Nutrition has been dedicated to providing athletes, fitness enthusiasts, and active individuals with the highest quality sports nutrition products in the world. Recognised globally as The World’s #1 Sports Nutrition Brand, Optimum Nutrition is trusted by millions of customers who strive every day to achieve their health and fitness goals. Our philosophy is simple: quality you can trust, products you can rely on, and results that help you perform at your best. From our state-of-the-art production facilities, we control every stage of the manufacturing process — from sourcing premium raw ingredients to rigorous quality testing — ensuring that every product meets our uncompromising standards. Best known for Gold Standard 100% Whey, the world’s best-selling whey protein powder, we also offer a wide range of products to support performance, recovery, endurance, and everyday wellbeing. Whether it’s protein powders, pre-workouts, creatine, or vitamins and minerals, each supplement is formulated with science, innovation, and the needs of active people at the forefront. At Optimum Nutrition, we are proud to support both professional athletes and everyday consumers. Our mission is to empower everyone to unlock their potential through safe, effective, and great-tasting nutrition. We continually invest in research, education, and innovation to ensure we remain at the forefront of sports nutrition. When you choose Optimum Nutrition, you choose the Gold Standard in quality, trust, and performance.
Contact info
3.9
Great
192 reviews
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Great order
Great order platform
Really good quality great taste !
Fast delivery
Overall excellent
10 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The price direct from yourself the…
The price direct from yourself the manufacturers was higher the hollod & barrett and amozon
9 September 2026
Reply from Optimum Nutrition UK
Hello,
Thank you for your feedback. We're sorry to hear about this, and we absolutely understand your frustration.
Our prices can sometimes differ from those of our retail partners, who may run their own promotions, discounts, or pricing strategies. We do, however, regularly offer exclusive deals and bundles through our website.
We appreciate you taking the time to share your experience, and your feedback has been noted.
I was generally satisfied with the…
I was generally satisfied with the products, been taking them for a while. Last creatine tub arrived with the seal slightly opened, so I tried to get a refund / replacement. The process has taken 3 weeks so far and still haven't got a resolution
16 September 2026
Unprompted review
Reply from Optimum Nutrition UK
Hi Julio,
Thank you for your feedback.
We sincerely apologize for the frustration you experienced.
We're pleased to confirm that our Customer Support team has now been in contact with you and that a resolution has been provided for your case.
We appreciate your patience throughout the process and thank you for bringing the matter to our attention.
Shit show
Dpd said that they failed once too me and multiple times too the customer service rep from optimal nutrition I got in contact with saying they failed to deliver my order however I can see on my ring doorbell no truck came into my street anywhere close too the time they said it would be delivered so after much effort to get in contact with their customer service they said that I’ll be refunded as the Dpd have force returned it without even asking and it’s been well over a week now still no more word on what’s happening and no money that’s been sent to me wish I could give less than one star
8 September 2026
Reply from Optimum Nutrition UK
Hi Harrison,
We sincerely apologize for the disappointment caused by this experience.
We can confirm that the parcel was returned to us by DPD and that a full refund has been processed. We will escalate your feedback regarding DPD's handling of the shipment to the relevant team for review.
If you would still like to receive the products, you are welcome to place a new order, and we'll be happy to assist you, so that you have the best experience possible.
Once again, we apologize for the inconvenience and thank you for your patience.
Creatine and Isolate
Creatine and Isolate
Great price
Fast delivery
Customer Service excellent
8 September 2026
Fast delivery
Ordered about 12.05 on Friday lunchtime, and it arrived about the same time on Saturday, kept up to date with where the order was. Can’t fault it, plus I got an email suggesting some nice recipes to use it in
12 September 2026
Unprompted review
Overall very satisfied.
The process from ordering to delivery was clear and straightforward. Messaging and updates were unambiguous and frequent and delivery was fast. When my clear protein arrived it tasted good and wasn’t too sweet like some varieties - hopefully the results will speak for themselves.
7 September 2026
Received the wrong order.
Received the wrong order.
Tried calling but the phones say you are not accepting calls and to email, which I have twice and not heard anything.
8 September 2026
Reply from Optimum Nutrition UK
Hi Anthony,
Thank you for your message, and we truly apologize for this experience.
We're glad to see that you were able to get in touch with our Customer Support team and that assistance has now been provided regarding the incorrect order you received.
We're sorry for the delay in responding, and please don't hesitate to contact us again if there's anything further we can help with.
Great
My order was delivered quicker than expected and for free. The quality of products is excellent and reasonably priced.
10 September 2026
Unprompted review
Best Protein Powder
I’ve tried numerous protein powders and without a doubt Optimum Nutrition Double Chocolate is the best tasting out there,only downside is it’s a little expensive.
15 September 2026
Unprompted review
Price has risen way to much to be viable
Way to expensive have used for years but now due to expense I have had to transferred to another brand which is unfortunate as I loved the 5kg whey
11 September 2026
Unprompted review
Reply from Optimum Nutrition UK
Hi PJ,
Thank you for your loyalty over the years:)
Your feedback is incredibly valuable, and we'll be sure to pass your comments on to the relevant team. We hope you'll keep an eye on our promotions and offers, and that we'll have the opportunity to welcome you back in the future.
Wishing you all the best, and thank you again for your years of support.
Expedite delivery and secure packaging…
Expedite delivery and secure packaging thankyou, product quality is five star.
15 September 2026
Unprompted review
Shippinfmg delivery didnt happen as per…
Shippinfmg delivery didnt happen as per the policy. It was late.
Package was damaged by the time I received
7 September 2026
Reply from Optimum Nutrition UK
Hi Pavan,
Thank you for your feedback, and we sincerely apologize for the issues you experienced.
We will escalate your feedback regarding both the delivery experience and the condition of the package to the relevant teams for review. That said, we're glad to understand that the products themselves arrived intact and were not affected by the damage to the outer packaging.
Thank you for bringing this to our attention:)
Issue Resolved – Optimum Nutrition Made It Right
I am updating my original 1-star review following a positive resolution from Optimum Nutrition.
My order originally arrived with the Gold Standard Whey Protein damaged, with the seal broken and the powder spilled throughout the shipping box. The initial handling of my complaint was frustrating, particularly as I had provided photographs and requested an escalation but did not receive a resolution for around two weeks.
However, Optimum Nutrition has now contacted me and arranged a replacement for the faulty product.
I appreciate that they ultimately took responsibility and made the effort to resolve the issue properly. Problems can happen with any company, but what matters is how they deal with them. Arranging the replacement was the right thing to do and has restored my confidence in the company.
For that reason, I have decided to change my review from 1 star to 5 stars. Thank you to the Optimum Nutrition team for eventually resolving the matter and making things right.
29 August 2026
Reply from Optimum Nutrition UK
Hi Nima,
Thank you for your feedback, and we sincerely apologize for the frustration caused.
We're sorry for the delay in responding to your case. We can see that our Customer Support team has since been in contact with you and has offered a resolution regarding the damaged product you received.
Thank you for your patience while the matter was being reviewed, and we apologize again for the inconvenience caused.
I haven’t received my package yet
I haven’t received my package yet. Please use other delivery services other than DPD.
7 September 2026
Reply from Optimum Nutrition UK
Hi Ambarish,
Thank you for your feedback, and we're very sorry for the delay with your delivery.
We will make sure your feedback about DPD is shared with the relevant team for review.
We're pleased to see that your package has now been successfully received, and we hope you're enjoying your products.
Fast shipping to Greece,and it was…
Fast shipping to Greece,and it was unbelievable how peanut butter protein powder could fit in a protein powder,and off course the quality of optimum nutrition
1 September 2026
Unprompted review
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