I like the competitive pricing. Though hospitality point is quiet disappointing. I have faced this issue several times, having booked a hotel. Check - in denied, further have been transferred some whe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
bathroom is not cleaned found everywhere hair shower not working more hair found on the bed aswell no towels and soap been provided
Company replied
the hydrabad room was very worst. have a sudden visit. ts like lodge and no cleanness at all. , nagpur was awasome. appreciated. again the rewa hotel is also a lodge, and they are cheating with cu... See more
Company replied
This Hotel Room Minimum Clean, TV Not Working, Washroom No Clean, I Don't Satisfy This Hotel
Company replied
Company details
Written by the company
OYO is a global hospitality company offering hotels, vacation homes, and serviced accommodations across multiple countries. Through technology and a strong partner network, OYO aims to provide quality, affordable, and convenient stays for millions of travelers worldwide.
Contact info
India
- www.oyorooms.com
3.0
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff is too good
16 September 2026
Reply from OYO Rooms
Hi Dhirendra, thank you for your kind words! We’re delighted to know you had a great experience with our staff. Your appreciation means a lot to us, and we look forward to welcoming you again! ~RN
Reply from OYO Rooms
Hi, thank you for sharing your wonderful feedback! We’re delighted to know you had a very good experience. We truly appreciate your kind words and look forward to welcoming you again soon! ~RN
OyO it's looks good......but when we…
OyO it's looks good......but when we book room and go to hotel sometimes hotel person demand extra money or they say there is additional charges for something..
9 September 2026
Reply from OYO Rooms
Hi Aman, we understand your concern about being asked to pay additional charges at the property. Any applicable charges should be communicated clearly to the guest. Please be assured that we have escalated your concern and our team will get back to you asap.~Dia
Reply from OYO Rooms
Hi Avijit, thank you for your kind feedback! We’re delighted to know you had a good experience with our service. We truly appreciate your support and look forward to welcoming you again. ~RN
No water to drink ,no plates to eat
No water to drink ,no plates to eat, no soap no shampoo in bathroom
9 September 2026
Reply from OYO Rooms
Hi Kamalpriti, we’re sorry to hear about the issues you faced during your stay. Please share your booking ID with us so we can check the details and assist you further. ~RK
~
It was a good experience
It was a good experience. Loved the room though. Very neat and clean. Just little bit disappointed with the towels and water. It wasn’t that clean.
16 September 2026
Reply from OYO Rooms
Hi Abhijeet, thank you for sharing your feedback! 😊 We’re glad you enjoyed the room and found it neat and clean. We’re sorry the towels and water did not meet your expectations. Your feedback has been noted and will be shared with the concerned team for improvement. ~RK
Good staffs and Worth for money
Good staffs and Worth for money
Rooms are clean and neat
Best experience
16 September 2026
Reply from OYO Rooms
Hi Askar, thank you for your wonderful feedback! 😊 We’re glad to know you had a great experience, enjoyed the clean and neat rooms, and found our staff helpful. We truly appreciate your kind words and look forward to welcoming you again! ~RK
Gyser was not on
Gyser was not on
Towel shortage
Ac was to be switched on from reception on demand
No water bottle
Plates available but no spoon
Water flow in basin in almost nil
Staff not ready to give even half an hour early check-in even if ooms are available
9 September 2026
Reply from OYO Rooms
Hi Shailendra, we’re sorry to hear about your experience. Please share your booking ID with us so we can check the details and assist you further. ~RK
Reply from OYO Rooms
Hi Pratik, thank you for sharing your feedback with us. Your satisfaction remains our top priority, and we are committed to continually enhancing your experience. ~RK
Great place to stay!!
Front desk manager had great customer service. The room was clean and smelled fresh. AC kept us cool our whole stay.
9 September 2026
Reply from OYO Rooms
Hi Jenna, thank you for your wonderful feedback! We're delighted to hear that our front desk manager provided great customer service and that you enjoyed a clean, fresh-smelling room. It's also great to know the AC kept you comfortable throughout your stay. We truly appreciate your kind words and look forward to welcoming you back soon! ~RN
Reply from OYO Rooms
Hi Sonu, thank you for taking the time to share your feedback with us. Your satisfaction is our top priority, and we remain committed to continuously improving our services and ensuring a better experience for you. ~RK
Reply from OYO Rooms
Thank you for sharing your feedback! We're delighted to hear you had a good experience at Townhouse Marathahalli near Nagalingeshwara Temple. We truly appreciate your support and look forward to welcoming you again for another comfortable stay with OYO. ~RN
Hotel jane ke bad 700 ke bad 1100 mang…
Hotel jane ke bad 700 ke bad 1100 mang raha tha log
9 September 2026
Reply from OYO Rooms
Hi Abrar, we understand your concern and we're here to help. This isn't the experience we want you to have. Please share your Booking ID along with your registered contact number or email address so we can review the additional cost that was requested at the hotel and assist you further. ~RN
Had a good experience at Hotel Navya…
Had a good experience at Hotel Navya Grand, Patna. The hotel offers a comfortable stay and is definitely worth considering at this price point. The rooms were decent, the overall ambience was pleasant, and the staff was courteous and helpful throughout the stay.
The hotel provides good value for money, especially if you’re looking for a comfortable and reasonably priced place to stay in Patna. Everything was satisfactory, and the overall experience was smooth and enjoyable.
While it may not be a luxury property, it delivers well for the price and meets expectations for a good stay. Overall, I’m happy with the experience and would recommend Hotel Navya Grand to others looking for a budget-friendly and comfortable stay in Patna.
16 September 2026
Reply from OYO Rooms
Hi, thank you for sharing such a detailed review! 😊 We’re delighted to know you had a comfortable and pleasant stay at Hotel Navya Grand, Patna, and appreciated the courteous staff, ambience, and value for money. Your recommendation means a lot to us, and we look forward to welcoming you again! ~RK
Reply from OYO Rooms
Hi Harry, thank you for your wonderful feedback! We're delighted to hear that you liked everything about your stay. Your kind words mean a lot to us, and we look forward to welcoming you again for another great experience with OYO. ~RN
Customer service from Oyo was too…
Customer service from Oyo was too stupid when asking for refund
9 September 2026
Reply from OYO Rooms
Hi Richie, we’re sorry to hear about your experience. Please share your booking ID, registered contact number, and email ID with us so we can check the details and assist you with your refund concern. ~Mark
Good experience and good staff
9 September 2026
Reply from OYO Rooms
Hi Danish, thank you so much for your kind words! 😊 We’re delighted to know that you had a great experience and appreciated our staff. Your feedback truly motivates our team to keep delivering the best service. We look forward to welcoming you again soon! 💙 ~RN
Reply from OYO Rooms
Hi Anwar, thank you for sharing your feedback with us. Your satisfaction remains our top priority, and we are committed to continually enhancing your experience. ~RK
Reply from OYO Rooms
Hi Jeevan, thank you for your positive feedback! 😊 We’re glad you liked the location and had a good experience. We truly appreciate your support! ~RK
Very good service oyo
9 September 2026
Reply from OYO Rooms
Hi Rupesh, thank you for sharing your feedback with us. Your satisfaction remains our top priority, and we are committed to continually enhancing your experience. ~RK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.