Paul Rigby Volvo Reviews 

29/04 - My car was due a service. Checked in and shared that there was a tyre notification that needed looking at (nothing was done)

29/05 - Checked in my car as usual and mentioned issue again. After being checked, I was told it needs a new part and someone will be in touch when it arrives to book my car in.

29/06 - 9AM - I call and Speak to reception (as its been a month), who says that in fact you were waiting for ‘Unaccountable person A’ to visit, where he will inspect my car/agree the warranty claim as its over £1k, but unsure when this ‘Unaccountable person A’ was going to be in, should be this week, but not sure when.

I explained that
A) I should have been informed that it needed to be agreed
B) Why has nothing been done for a month
C) At what point was someone going to let me know
D) I can’t just ‘pop down’ at short notice, I live nearly an hour away

I asked if they could let me know when he’s due, so that I can possibly book my car in.

I asked if the Manager could call me when they have some free time that day, which I was told wasn’t a problem. I explained how unhappy I was with the communication system.

4:55PM, I called Reception to ask when the Manager was calling, who explains that the Manager wasn't in fact working today. I explained that I wasn’t happy, and really, she could have told me that in the morning, rather than me waiting for the call back all day. Also that she has left a note on her managers desk to call me back on Tues, as I said I was incredibly unhappy with the communication thus far!

30/06 - No call or update from anyone

01/07 - You call me to ask if I can ‘pop in’ this afternoon, as the person was there, apologised for the short notice.

It was 12:14pm so,
Yes it was too short notice
You didn’t know that I was expecting your call to discuss the issues, instead you called me to try and book my car in, despite Reception saying that she would leave you a message.
You then ask me for dates that I am free, so that the person can cross reference his calendar. Surely this should have been done on 29/05 when I was told that a part was needed?

My questions are simple

Why is the communication so poor in this store across many departments it seems, from the ‘Checking In’ questionnaire that wasn't actually given or was missed, to the mechanics, to the person that orders the parts, to the person that books in the car, to me speaking to Reception and the information not reaching you how unhappy I am with this whole process.

What can be done to reduce this from happening again?

My availability

July 7/8/13 (am)/14/15/20/22/27/28/29.

I have arrived, 05/08 @9am, as the assessor can't give windows of when he will arrive at Volvo Stourbridge..... they say 'anytime'.

How can someone work for such a huge company and not be accountable? How can someone not have an open calendar for other staff to look at this persons calendar to assist customers queries.

I wonder when I will get out today?

FOLLOWING ON FROM THE OWNER OF PAUL RIGBY STOURBRIDGE COMMENTS, I CAN CATEGORICALLY SAY NO ONE HAS CONTACTED ME OR ADDRESSED THIS MATTER DIRECTLY*

I WOULD NEVER BUY ANOTHER VOLVO, NOT FROM THIS DEALER OR ANY OTHER!
I bought an xc40 b4 mhev auto from this dealer in April 2021 with 2305 miles on the clock. It is now 5.5 years old with only 44k miles on the clock. It has never been in an accident or so much as even a scratch in a car park. My wife has predominantly driven it to work 10 miles away 2-3 times per week.
I have had the car fully serviced. This car has had a catastrophic engine failure where the wet belt in the sump has snapped and written off the engine. The 2nd hand value of the car is approx £15 - £18k and I have been quoted £12k to fix it by a local garage.
So naturally I have gone back to Paul Rigby Stourbridge who i bought the car from to see what assistance/ help they can offer me or from volvo directly.
They have offered absolutely no help at all (as well as volvo directly through complaints) and to be honest they have been rude and condescending on the phone. Especially the service team.
Due to the astronomical figure to fix the car/amount left on finance, I have had no choice but to scrap the vehicle and come out of this only a few thousand £ down instead of approx £22k!
THERE IS ABSOLUTELY NO WAY A CAR OF THIS AGE AND MILEAGE SHOULD BE A WRITE OFF DUE TO ENGINE FAILURE.
I have scanned to web and it appears this is a common fault with that particular make model/year.
It is beyond disgusting that volvo have not acknowledged the fault/ recalled and are not offering any financial assistance when this happens.
Like many people in the country at this moment in time, I simply cannot afford this kind of expenditure. I am an honest hard working completely blamless customer who deserves much better.
I bought the car based on volvos reputation. They have been widely recognised as bullet proof. Well not anymore. They can't make reliable cars and won't offer to help when they break down.
Absolutely nothing in the this statement is false.
Sam warren

Fantastic service, my salesperson Sam was amazing, very knowledgeable, with impeccable manners and the patience of a saint! Lol!🫣 Having clearly explained and demonstrated features, he wasn't phased by my questions, even when calling back to check few things I'd forgotten before. Sam went above and beyond, making calls where necessary to fully clarify information for me.
Very clean, pleasant environment with friendly, helpful staff and good coffee 😍
On returning to collect my forgotten glasses, it was Sams day off, however Josh was just as helpful.
Would highly recommend Paul Rigby for leasing, buying new or used vehicles. Plenty of choices, brilliant prices and excellent service!

I had an excellent experience at Volvo from start to finish. The communication throughout the whole process was fantastic, and the attention to detail really stood out. As this was my first Volvo, I had lots of questions, but I never felt rushed. Everything was explained clearly, and I genuinely felt listened to, which made the whole experience enjoyable and stress-free.

A special thank you to Sam C, who went above and beyond to make sure I was happy every step of the way. If you’re thinking about buying a car, I highly recommend asking for Sam C in Stourbridge.His professionalism, knowledge, and customer service are second to none. Thank you for making my first Volvo experience such a positive one!

Very rare nowadays that I can say what a brilliant experience I've just had dealing with a company. Paul Rigby Volvo Stafford couldn't have been better! I rang them yesterday with a number of serious issues with my car and they booked me in for first thing this morning. The whole dealership felt brand new, very spacious and the staff were extremely helpful and pleasant. The issues with my car were all fixed within a couple of hours whilst I waited. Will definitely use them again.

Have a car on a saftey recall

They blame the finance company. Have no idea when the car going be fixed 6 months!!! Now

All you get is " keep on at them"

Very poor outfit

Life experience has resulted in a dislike of Estate Agents and Car Salespeople and I had probably delayed changing my car for three years due to dreading the inevitable encounter, so I was really surprised when I met Oliver (Ollie) Rooney at Paul Rigby Volvo in Stourport who was a very amicable young man with a gentle, easy going demeanour and totally devoid of the usual overconfident, patronising personalities of car sales people I have encountered in the past. So instead of another uncomfortable experience, this one was a joy the whole way through, and if there were more people like Ollie in Dealerships, I might change my cars more regularly. If Paul Rigby have even the slightest clue, they need to hold-on to Ollie for all they are worth because he is definitely the kind of person to bring in repeat trade, and I for one would not hesitate to buy from him again.

Avoid this business at all costs

Waiting service booked months ago, car was done and locked up within an hour 2 hours later I’m still waiting for the invoice and keys i specifically said do not wash the car do not at all, they washed the car! I’d just had it professionally polished

When I get my key back opens packing cigarettes left on the passengers seat, I don’t and never have smoked and neither does my other half

I’ve waited three days for a call back from the service manager, nothing completely ignored!

Avoid them shoddy dealers!

Complete joke of a company!!
They delivered my XC 40 lease car on 24th march , after 5 minutes of driving warning lights all over the dash ! Contacted the lease company and told me after speaking to this garage they told me .. I have to sort this out myself … so basically washed there hands with this car 😡😡😡. It’s now over a week and they still have not agreed to fix this car .. AVOD THIS GARAGE THEY ARE SCAMMERS !!!

I am extremely disappointed with the after sales service provided by Paul Rigby Volvo. I purchased a nine months old XC90 costing £58,000, expecting a level of customer care that reflects both the price and the brand, yet sadly, that was not my experience.

Unfortunately, when I raised a concern about a minor dent that I noticed the day after collecting the car, the dealership showed no willingness to take responsibility or offer a reasonable solution; and instead chose to prioritise profits over customer satisfaction. Given the age and value of the vehicle, and that the cost of addressing the issue would have been negligible (around £100-£150), this issue should not have been dismissed so readily. The salesperson even had the audacity to say that their refusal to cover the cost was justified by virtue of the discount agreed in the original part exchange price negotiation, before further implying that the dents were caused post-sale!

I am frankly astonished with the dealership’s lack of integrity and dismissive attitude. For a premium purchase from an authorised main dealer I expected much higher standards of service and a more professional and customer focused approach. And it certainly makes the claim on Paul Rigby’s own website that ‘our experienced team are committed to providing you and your Volvo with award-winning service‘ seem extremely hollow.

Based on this experience, I cannot recommend Paul Rigby Volvo.

Booked my car in via my leasing company provider system and selected Paul Rigbt Stourbridge. It was easy and efficient. I had a call prior. It was a collect and deliver and Paul who arrived was lovely. I had an update during the day with a call and then the email showing what had been completed. Car returned clean and couldn’t be happier. I work in the motor industry and I would highly recommend. Thank you Carmel

My son and I visited Paul Rigby, Volvo Stourbridge seeking to make our next purchase and genuinely found their service to be substandard. They kept us waiting, unwilling to assist and unapologetic. I would definitely not recommend this dealership as if this is their initial service, God forbid what it would be afterwards.

Purchased a £200.00 servicing plan on my credit card, sold the car they refused to refund the £200.00 avoid

Purchased an XC40 at Sturbridge, and the service provided by Sam Martin was exceptional. Sam showed incredible patience, taking the time to explain every detail of the car and the financing options clearly. His professionalism and friendliness made the entire experience easy and enjoyable. Overall, I couldn’t be happier with the service and would highly recommend Sam and the Sturbridge team

Recently purchased a Volvo XC40 and cannot praise highly enough the service we received from Max throughout the whole process from initial consultation to vehicle delivery which was second to none and would not hesitate to recommend him and the company.

Hyundai Bromsgrove branch

I found this car on Auto Trader and called them. After a few minutes they said (Chris) “yes, it’s available — but if you want it, pay a non-refundable £500 deposit now and we’ll reserve it.” After 40 minutes of me giving them my details and about to send the payment link, they suddenly said “wait — someone’s here to test drive it; if they don’t want it we’ll call you.” I told them I’d already been on the phone for 40 minutes, then they rude-ly hung up. An hour later they rang back and said the other people “didn’t want it” and offered to rush it to me — I refused. They also repeatedly pushed me to wire the full amount immediately. Thankfully I didn’t transfer any money.

Having previously dealt with many car dealers, for most of the luxury makes, Courtney McLaughlin at Paul Rigby Volvo Birmingham absolutely stood out for her professionalism, knowledge and attention to detail.
Nothing was too much trouble and Courtney patiently answered all our questions.
Courtney was a genuine pleasure to deal with and my wife is delighted with her XC40.

Volvo just don't back in touch

Completed my purchase of a pre owned Volvo XC40 this morning…11/8/25 at Paul Rigby Volvo garage in Erdington. Mario DeSousa was exceptional in his assistance, knowledge and professionalism. He guided me/us through each step of the process and even helped with the taxation at the local post office.
Can’t recommend him enough. Very many thanks.

Stratford 0n Avon Branch So Helpful.
I Bought a Hyundai Tucson in March which has been perfect in every way.
Four months later they couldn't possibly have been more responsive or helpful in resolving what I thought was a technical problem but turned out to be my failure to understand the controls system.
Special thanks to Harry and Andrew from a Verified Reviewer.