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PayPal UK Reviews 

8,275
•
TrustScore 4.5 out of 5

4.3

Payment service
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Review summary

Created with AI, based on recent reviews

Considering 2,389 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform user-friendly and efficient for various financial transactions, highlighting its ease of access and quick processing. Many appreciate the security features, feeling protected when making payments online and sending money to family and friends. The service is often described as reliable and convenient, making it a preferred choice for both personal and business use. However, some customers experienced issues with customer service, noting slow responses, unhelpful agents, or being cut off during calls. There were also instances where people were dissatisfied with payment processing, such as unexpected additional costs or funds being held despite providing necessary documentation. A few reviewers also mentioned concerns about the company's protection policies when dealing with scam companies, feeling their money was not adequately safeguarded.

What people talk about most

Payment

People report ambiguous experiences with payment, with many consumers praising its ease of use, speed, and... See more

User experience

Customers had positive experiences with user experience, consistently praising its ease of use, efficiency,... See more

Service

Consumers find service to be ambiguous, with many praising it as excellent, quick, and reliable for sending... See more

Customer service

Users describe negative interactions with customer service, with many reporting issues such as cases being... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

PayPal is quick and very easy to understand. My nan can use it without worrying about cyber hackers. Every thing you need is quick to access, payment to family and friends a bonus. PayPal is very user... See more

Rated 5 out of 5 stars

Georgie is brilliant. The way she captures people in her drawings is incredible. Such a lovely personalised card. Our kids love them for milestone birthdays and it’s a treasured keepsake that reminds... See more

Rated 5 out of 5 stars

My brother in law was celebrating his 70th birthday. Pay Pal allowed me to send him a cash gift to mark the occasion. PayPal is so easy to use and secure for all your financial transactions.

Rated 5 out of 5 stars

All Good . PayPal provides a straightforward and quick method of sending cash to family for birthday presents etc . The funds are secure and you know they will have them on the day . Unlike if you sen... See more

Company details

  1. Payment service
  2. Bank
  3. Ecommerce solution provider

Written by the company

PayPal is the UK's most trusted way to pay, get paid, and manage your money, for customers and businesses alike. For customers, PayPal makes everyday spending smarter. Shop at millions of retailers online or in-store with Buyer Protection on every eligible purchase. Earn points on your everyday spend with PayPal+, split purchases into manageable instalments with buy-now pay-later, or spread costs further with PayPal Credit. Send money to friends and family instantly for free, spend your balance anywhere with the PayPal Debit Card, or explore crypto, all from one app. Whether you're paying for your weekly shop, booking travel, buying fashion, or picking up electronics, PayPal is accepted at thousands of UK retailers and millions of businesses worldwide, making it the flexible, secure payment method for every part of your life. For businesses, PayPal helps you get paid faster and sell with confidence. Accept payments online, in-person, or via invoice, offer customers flexible Pay Later options at no risk to you, and benefit from Seller Protection on eligible transactions. Access your business balance on the go with the PayPal Business Debit Mastercard. Whether you're a sole trader or a scaling enterprise, PayPal has the tools to grow with you. From freelancers and sole traders to restaurants, retailers, and fast-growing e-commerce brands, PayPal supports UK businesses of every size and sector. Integrate PayPal into your website, send payment links in seconds, or take in-person payments, with fast settlements and the reporting tools to keep your finances under control. Your security is at the heart of everything we do. PayPal uses advanced encryption and industry-leading fraud detection to protect every transaction. We're authorised and regulated by the Financial Conduct Authority (FCA) in the UK, so you can shop, send, and sell with complete confidence. Backed by 25 years of experience, operating in 200+ markets, and trusted by over 400 million customers worldwide, PayPal is built to make money movement simple, secure, and seamless.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(8,275)

2,401 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

PayPal are allowing payment from a scam!

Now PayPal are allowing payment from a scam website supposedly selling a Scratch Repair Liquid a total scam!
Their video is on Facebook, also allowing the scam, as it just does not work anything like the advertise.
It is just not possible to completely repair, without any visible trace, the damage they show it can.
Avoid this scam as there are many others also on Facebook all the time on their 'Reels'
Thank you.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

PayPal Do Not Protect Their Customers

Finally signed up for PayPal as an Incentive was on to buy a Product Online.

Worst thing ever!

Not only did I not receive my Item for over 3 Weeks.

I cancelled the Order and no response from the Seller.

PayPal taken 4 Weeks to resolve a Charge back that should have been done after me sending proof of No Delivery or response to my Cancellation.

Item finally arrived and I sent back via Royal Mail.
Sent proof to PayPal and like a bunch of trained monkeys they believe the Seller has sent the item because of a Tracking Number.

PayPal being so ignorant do not bother checking the Tracking Number that shows I sent the 3 Week delayed Item back.

No Refund and No Protection from PayPal.

DO NOT SIGN UP TO PAYPAL.

At least Banks protect their Customers!

18 June 2026
Unprompted review
Rated 4 out of 5 stars

PayPal, Nana Friendly.

PayPal is quick and very easy to understand. My nan can use it without worrying about cyber hackers. Every thing you need is quick to access, payment to family and friends a bonus. PayPal is very user friendly ( my nan) and a pleasure to use.

10 July 2026
Unprompted review

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