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PerdormireReviews 

23,415
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

had a very disappointing experience with Perdormire. I ordered a bedsheet that was supposed to fit my mattress (200x180x32 cm), but what I received was clearly the wrong size (180x200x27 cm). As a r... See more

Company replied

Rated 5 out of 5 stars

I bought two beds with matterossi together. and I talked with the staff for the exact delivery time and they make it. very good experience.

Company replied

Rated 5 out of 5 stars

Perdormire were excellent, they kept in touch every step of the way right up to 30 minutes before they delivered my bed. On ordering my bed I was told me that I would get two free cushions, however t... See more

Company replied

Rated 5 out of 5 stars

The sales person was very helpful and knowledgeable. She was able to get us our beds in two days and it made our move to Italy very easy. I want to thank her for being so professional and helpful. We... See more

Company replied

Company details

  1. Mattress Shop
  2. Bed shop
  3. Bedding Shop
  4. Bedroom furniture shop
  5. Decoration and Interior Design Store
  6. Sofa store

Written by the company

Perdormire è un brand di proprietà dell'azienda Montalese Spa, storica realtà pistoiese specializzata nella produzione artigianale e nella distribuzione di sistemi letto design for wellness.


Contact info

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Scopri le offerte Perdormire

Scegli il tuo sistema letto e concediti il riposo che meriti!

4.3

Excellent

TrustScore 4.5 out of 5

23k reviews

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4.3

All reviews

(23,415)

4,128 reviews in the last 12 months

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Rated 1 out of 5 stars

had a very disappointing experience…

had a very disappointing experience with Perdormire. I ordered a bedsheet that was supposed to fit my mattress (200x180x32 cm), but what I received was clearly the wrong size (180x200x27 cm). As a result, the sheet doesn’t properly cover the mattress—it barely reaches halfway and keeps slipping off, making it completely unusable. This is a basic sizing issue that should never happen, especially from a company that claims to specialize in bedding. It feels like there was no proper quality control before shipping the product.
I expected a properly fitting sheet, but instead I received something that doesn’t match the advertised dimensions. Very frustrating experience, and I wouldn’t recommend buying from them unless they improve their accuracy and quality checks.

14 April 2026
Unprompted review
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Reply from Perdormire

Dear Sandra,
Thank you for taking the time to share your feedback. We are sorry to read your review and would like to look into the matter you have raised.
We kindly ask that you update your review with the name of the account holder and the store location where the purchase was made, so that we may investigate further.
Thank you for your cooperation.

Rated 5 out of 5 stars

I bought two beds with matterossi…

I bought two beds with matterossi together. and I talked with the staff for the exact delivery time and they make it. very good experience.

24 January 2026
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Reply from Perdormire

Hi Xhao.
Thanks for your feedback and have a nice day!

Rated 5 out of 5 stars

The staff was very helpful

The staff was very helpful!
All went smooth and well!
Delivered as promised!
The only downside is a long waiting time for delivery…

13 February 2026
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Reply from Perdormire

Hi Diana! Thank you so much for your review, and have a great day!

Rated 5 out of 5 stars

Professionalità ed efficienza

Competenti, pazienti disponibili efficienti e pronti a soddisfare ogni necessità del cliente
Bravi grazie

21 January 2026
Unprompted review
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Reply from Perdormire

Salve, Patrizia!
La ringraziamo per la valutazione e auguriamo una buona giornata!

Rated 5 out of 5 stars

The sales person was very helpful and…

The sales person was very helpful and knowledgeable. She was able to get us our beds in two days and it made our move to Italy very easy. I want to thank her for being so professional and helpful. We love our beds they are very comfortable!!

3 October 2025
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Reply from Perdormire

Thank you very much for choosing us. We’re very happy to know that you appreciated the advice you received in our store. We wish you a wonderful day!

Rated 5 out of 5 stars

Excellent service

Excellent service

22 August 2025
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Reply from Perdormire

Hi raul, thank you very much for your review! We are happy that you appreciated our service.

Rated 5 out of 5 stars

Great service in store and at delivery

Great service in store and at delivery
Very understanding regarding delivery requirements

1 August 2025
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Reply from Perdormire

Thank you very much for your kind words! We're glad to hear you had a great experience both in-store and with the delivery.

Rated 1 out of 5 stars

delivery

delivery
10 carattery

8 August 2025
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Reply from Perdormire

Salve Riccardo. Siamo dispiaciuti di leggere la sua valutazione in merito al servizio di logistica e ci scusiamo per i disagi arrecati. Ci auguriamo che il materasso acquistato sia di suo gradimento e restiamo a disposizione per ogni eventualità. Cordiali saluti.

Rated 3 out of 5 stars

The experience is good

The experience is good. however the mattress I received is different from the one displayed in the store. the one I received is extremely hard. and I am currently trying to exchange it

11 July 2025
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Reply from Perdormire

Dear Customer, for any issues related to comfort, we kindly invite you to contact your reference store, which will be able to provide you with all the necessary information regarding the product and the possible solutions to address the issue. Kind regards.

Rated 5 out of 5 stars

Perdormire were excellent

Perdormire were excellent, they kept in touch every step of the way right up to 30 minutes before they delivered my bed. On ordering my bed I was told me that I would get two free cushions, however they never arrived which was disappointing.

4 July 2025
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Reply from Perdormire

Dear Customer, thank you very much for your feedback.
Regarding your note about the pillows, we kindly invite you to write to servizioclienti@perdormire.com.
Thank you and best regards.

Rated 5 out of 5 stars

I do not speak Italian but our…

I do not speak Italian but our experience was very good; good price, good communication and on time delivery.

28 February 2025
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Reply from Perdormire

Hello Simon! Thank you very much for your evaluation, we wish you a good day.

Rated 3 out of 5 stars

Very helpful staff in the shop

Very helpful staff in the shop
Beautiful mattress
Took a lot longer to arrive than I was told and the customer service department were not very helpful and didn’t really seem to care about customer satisfaction

8 October 2024
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Reply from Perdormire

Dear Craig, thanks for your review. We are sorry that you are not satisfied with our delivery service. We can assure you that we do our best every day to offer the best quality and best service. Have a nice day.

Rated 5 out of 5 stars

What they said will happen did actually…

What they said will happen did actually happen.
Excellent product.
Great staff.
Happy to recommend.

22 November 2024
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Reply from Perdormire

Hello Liz. Thank you very much for your evaluation, we wish you a good day!

Rated 5 out of 5 stars

Very good bed

Very good bed. The best decision!

25 October 2024
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Reply from Perdormire

Hello Bernhard! Thank you very much for your evaluation, we wish you a good day.

Rated 1 out of 5 stars

Fraudulent company with terrible…

Fraudulent company with terrible customer service. Experience in shop with shop assistants was good, everything else a true nightmare.

Bought a mattress, they shipped via BRT and the mattress doesn't come.

BRT tells you every single day that the delivery is coming that day, it then doesn't arrive and they say they ran out of time. If you call their customer support they tell you it is arriving today, then if you call after 2pm they tell you it is arriving tomorrow. It doesn't arrive.

When you have an issue with your shipper, and your client has paid for a product, and paid for delivery. Then it is your job to make sure they receive the product. Instead contacting Perdormire customer support just tells you they'll raise the issue with BRT, BRT does nothing and the cycle continues.

Do not buy from them as there is every chance you will not receive your product and you'll be caught in a loop of "do not leave the house tomorrow, it is definitely coming" to which nothing comes

22 October 2024
Unprompted review
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Reply from Perdormire

Dear Benjamin, we are very sorry about what happened with the shipment of your order. We see that the mattress was delivered yesterday afternoon. In the past few days the courier had difficulties with some of its vehicles and the shipment has been delayed for a few days. We are very sorry that you did not appreciate our shipping service. Unfortunately in these cases the only thing we can do is urge the courier to ensure delivery takes place as quickly as possible.
we can assure you that we always do our best to improve our service every day. For this reason, we thank you for your report and for the time you dedicated to us. We hope you will have appreciated the quality and comfort of the mattress you purchased.

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